Be sympathetic with the other person's ideas and desires
Be a Good Listener, Encourage others to talk about themselves
Talk in terms of the other person's interests, Arouse in the other person an eager want, huh?
Make the other person feel important and do it sincerely
People LOVE their name
Live life to the fullest
If you do, they better have initiated the complaintfest/rant
Show respect for their opinions, NEVER say "You're Wrong", Penalize yourself, Let others take $5 dollars from you if they can show you've been allowing/enciting an argument, Acknowledge when you've haven't followed this advice on your own, Put in extra time to counteract the event
If you're wrong, admit it quickly and emphatically/sincerely
Let them feel the idea is theirs, Give credit away laviously
Get them to say "yes, yes", Find where you can both agree, In difficult situations, always try to begin this way. Plan it., Always plan for the sale.
How to change people without giving offense or arousing resentment
Praise the slightest improvement and praise every improvement
Give the other person a fine reputation to live up to, Be hearty in your approval and lavish in your praise, Do this in public, especially in front of important people, Make the other person happy about doing the things you suggest, 1. Know exactly what you want from them, 2. Be empathetic and see what the other person really wants, 3. Consider the benefits they will receive in return, 4. Match those benefits to the other person's wants, 5. Present it sincerely and appreciatively. Make them feel important.
Be specific to make it sincere
Call attention to people's mistakes indirectly
Let the other person save face, Make a fault seem easy to correct. Use encouragement
Are you willing to do X, rather than Please do X