chp 6 : training and development

1. computer-based instruction

1.1. benefit

1.1.1. self paced

1.1.2. adaptive to different needs

1.1.3. can be customized

1.1.4. easy to deliver

1.2. drawbacks

1.2.1. learner must be self-motivated

1.2.2. cost of producing online, interactive materials

1.2.3. lack of interaction with others may work against needs and preferred learning

2. evaluation

2.1. integral part of overall training program

2.2. provides feedback on effectiveness of training program

2.3. evaluation criteria should be established in tandem with and parallel to training objectives

3. organizational development

3.1. focus on individual skills acquisition and development to improve productivity as well as assist in obtaining strategic objectives

3.2. must be able to change in response by undertaking large-scale changes

3.3. focuses on the entire organization rather than individual employees

4. training and development

4.1. represent ongoing investment in employees and realizes employees are assets

5. importance

5.1. rapid technological changes cause skill absolesnces

5.2. redesign of work brings need for new skills

5.3. employees are moving between employers more often, necessitating training

5.4. globalization of business require new knowledge and skill

6. benefits

6.1. individual employee

6.1.1. increased employee marketability

6.1.2. increased employee employability security

6.2. organization

6.2.1. improved bottom line, efficiency and profitability

6.2.2. reduced layers of management

6.2.3. makes employees more accountablemakes for results

7. setting training and objectives

7.1. align/match identified training needs with training objectives

7.2. define objectives in specific, measurable term

7.3. one source of information for setting objectives

8. design and delivery

8.1. critical training design issue

8.1.1. interference from difficulty of overcoming prior training, learning, habits

8.1.2. transfer of newly learned skills back to job

8.1.3. organizational culture supportive of training and development