1. Team (existing)
1.1. Knowledge Sharing
1.1.1. Email
1.1.2. Documentation
1.1.3. Network Intranet
1.2. Realtime Communication
1.2.1. Instant Messaging
1.3. Collaboration
1.3.1. Email
1.3.2. Instant Messaging
1.4. Document Management
1.4.1. File Shares
2. Team (desired)
2.1. New Portal
2.1.1. Knowledge Sharing
2.1.1.1. Wiki
2.1.1.2. Forum
2.1.1.3. Microblogging
2.1.2. Realtime Communication
2.1.2.1. Instant Messaging
2.1.3. Collaboration
2.1.3.1. Instant Messaging
2.1.3.2. Wiki
2.1.3.3. Forum
2.1.3.4. Microblogging
2.1.4. Document Management
2.1.4.1. Document Management System
3. Customer (existing)
3.1. Service Notifications
3.1.1. Email
3.1.2. Service Desk - Service Status
3.1.3. Support Intranet - Ticker Tape
3.1.4. SMS
3.2. Change Management
3.2.1. Email
3.3. IS News
3.3.1. Email
3.3.2. Portal News
3.4. Customer Feedback
3.4.1. Email
3.4.2. Satisfaction Survey
3.5. FAQ
3.5.1. Support Intranet
3.6. Incident/Request Management
3.6.1. Service Desk
4. Customer (desired)
4.1. New Portal
4.1.1. Service Notifications
4.1.1.1. Live Frame (Service Desk Feed)
4.1.1.2. Email
4.1.1.3. Microblogging
4.1.1.4. SMS
4.1.2. Change Management
4.1.2.1. Live Frame (Service Desk Feed)
4.1.2.2. Email
4.1.2.3. Microblogging
4.1.2.4. SMS
4.1.3. IS News
4.1.3.1. Live Frame
4.1.3.2. Email
4.1.3.3. Microblogging
4.1.3.4. SMS
4.1.4. Customer Feedback
4.1.4.1. Live Frame (Service Desk Feed)
4.1.4.2. Email
4.1.4.3. Microblogging
4.1.5. FAQ
4.1.6. Incident/Request Management
4.1.6.1. Service Desk