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IS Communication(Internal Apps) by Mind Map: IS Communication(Internal Apps)
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IS Communication(Internal Apps)

Customer (existing)

Service Notifications

Email

Service Desk - Service Status

Support Intranet - Ticker Tape

SMS

Change Management

Email

IS News

Email

Portal News

Customer Feedback

Email

Satisfaction Survey

FAQ

Support Intranet

Incident/Request Management

Service Desk

Team (existing)

Knowledge Sharing

Email

Documentation

Network Intranet

Realtime Communication

Instant Messaging

Collaboration

Email

Instant Messaging

Document Management

File Shares

Team (desired)

New Portal

Knowledge Sharing, Wiki, Forum, Microblogging

Realtime Communication, Instant Messaging

Collaboration, Instant Messaging, Wiki, Forum, Microblogging

Document Management, Document Management System

Customer (desired)

New Portal

Service Notifications, Live Frame (Service Desk Feed), Email, Microblogging, SMS

Change Management, Live Frame (Service Desk Feed), Email, Microblogging, SMS

IS News, Live Frame, Email, Microblogging, SMS

Customer Feedback, Live Frame (Service Desk Feed), Email, Microblogging

FAQ

Incident/Request Management, Service Desk