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ITIL v3 Foundation Exam by Mind Map: ITIL v3 Foundation Exam
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ITIL v3 Foundation Exam

ITIL Core Concepts

ITIL as a Good Practice Framework

The Service Lifecycle




Service Strategy

Service Strategy

Service Portfolio Management

Demand Management

Financial Management


Service Design

Service Catalog Management

Service Level Management

Availability Management

Capacity Management

Service Continuity Management

IT Security Management

Supplier Management


Service Transition

Change Management

Service Asset and Configuration Management


Release and Deployment Management

Service Operation

Incident Management

Problem Management

Event Management

Service Request Fufillment

Access Management


Continual Service Improvement

The 7 Steps Improvement Process


ITIL Functions

Service Desk

Technical Management

Application Management

IT Operations Management

Technology and Architecture

Information Systems