KNOWLEDGE FLOW

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KNOWLEDGE FLOW by Mind Map: KNOWLEDGE FLOW

1. CONTENT TAGS

1.1. ????? TBC

2. DIRECT UPLOAD

2.1. Authorization

2.1.1. Sector Directors

2.1.2. Knowledge Managers

2.1.3. Functional Communities Leaders

2.1.4. Non-functional Communities Leaders

2.1.5. Functional Directors

2.1.6. Knowledge Champions

2.1.7. IBP / Procedures Owners

2.2. Upload Channels

2.2.1. iCosnet file upload

2.2.2. Email-based through [email protected]

2.2.3. SMS-based

3. INDIRECT UPLOAD

3.1. APPROVED

3.1.1. [email protected]

3.1.2. SMS delivery

3.1.3. [email protected]

3.1.4. Knowledge Upload free area

3.2. FILTER

3.2.1. Through Communities Leaders

4. DOCUMENT TYPES

4.1. Articles

4.2. Guides

4.3. Case Studies

4.4. Tools

4.5. Presentations Slides

4.6. Example Drawings

4.7. Procedures

4.8. Reports

4.9. Example Photos

4.10. Surveys

4.11. Training Handouts

4.12. Ideas

4.13. ....

4.14. URL LINKS library

4.15. Tools

5. DELIVERY CHANNELS ("updates)

5.1. iCosnet Standards

5.2. Knowledge Flow database

5.3. RSS Subscription

5.4. Knowledge Newsletters

5.5. Forum Blogs / Portals

5.6. Project / Department Portals

6. SEARCH

6.1. iCosnet search engine + tags

6.2. Visible history (RSS)

7. REVIEW

7.1. IBP committees

7.2. Communities meetings

7.3. Real-time

7.3.1. online discussion

7.4. Knowledge Audits

8. CONTENT ("cold knowledge")

8.1. EXAMPLES OF BEST PRACTICE

8.2. EXAMPLES OF LESSONS LEARNT

8.3. ENGINEERING KNOW-HOW

8.4. EXAMPLES OF KNEW KNOWLEDGE (R&D)

9. PURPOSE

9.1. INFORMATION HUB & KNOWLEDGE REPOSITORY

10. CONTENT ("warm knowledge")

10.1. IBP PROCESS

10.1.1. IBP MANAGEMENT

10.2. PROCEDURES

10.2.1. QUALITY MANAGEMENT

10.3. IMPROVEMENT IDEAS

10.3.1. IDEA MANAGEMENT

11. CONTENT ("hot knowledge")

11.1. FEEDBACK

11.2. WORK WINNING EVIDENCE

11.3. CLIENT INTELLIGENCE

11.4. COMPETITION INTELLIGENCE

11.5. MARKET INTELLIGENCE

11.6. PERFORMANCE KPI

12. SOURCE

12.1. COMMUNITIES OF PRACTICE

12.1.1. Functional Forums

12.1.1.1. WORSPACE: iCosnet Standards

12.1.2. Non-functional Forums

12.1.2.1. WORKSPACE: freely accessible under Costain Group

12.1.3. Specialist Forums

12.1.3.1. WORKSPACE: freely accessible under Costain Group

12.2. EMPLOYEES

12.2.1. IDEAS BANK

12.2.2. FEEDBACK CHANNELS

12.3. SUPPLY CHAIN

12.3.1. SCM

12.4. CLIENT

12.4.1. KEY ACCOUNT MANAGER

12.5. COMPETITION

12.5.1. BUSINESS DEVELOPMENT

12.6. THOUGHT LEADER RESOURCE

12.6.1. NETWORK OF OUTSIDE EXPERTS

12.7. OPEN INNOVATION