ITIL v3

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ITIL v3 by Mind Map: ITIL v3

1. Supplier Management

2. Service Measurement

3. Access Management

4. Processes

4.1. Service Strategy (SS)

4.1.1. Service Portfolio Management

4.1.2. Demand Management

4.1.3. Financial Management

4.2. Service Design (SD)

4.2.1. Service Level Management

4.2.2. Availability Management

4.2.3. IT Service Continuity Management

4.2.4. Information Security Management

4.2.5. Service Catalogue Management

4.3. Capacity Management

4.4. Service Operation (SO)

4.4.1. Event Management

4.4.2. Problem Management

4.4.3. Incident Management

4.4.4. Request Fulfilment

4.5. Continual Service Improvement (CSI)

4.5.1. 7-Step Improvement Process

4.5.1.1. Step 1 - Define what you should measure

4.5.1.2. Step 2 - Define what you can measure

4.5.1.3. Step 3 - Gather the data

4.5.1.4. Step 4 - Process the data

4.5.1.5. Step 5 - Analyze the data

4.5.1.6. Step 6 - Present and use the Information

4.5.1.7.  Step 7 - Implement corrective action

4.5.2. Service Reporting

4.6. TRANSICION

4.6.1. GESTION DE LA PLANEACION Y SOPORTE A LA TRANSICION

4.6.2. GESTION DE CONFIGURACION Y ACTIVOS

4.6.3. GESTION DE LIBERACION E IMPLEMENTACION

4.6.4. GESTION DE CAMBIOS

4.6.5. GESTION DEL CONOCIMIENTO

5. Functions

5.1. Service Desk Function

5.2. Technical Management Function

5.3. Application Management Function

5.4. IT Operations Management Function