1. Module1: Basics of Hospitality
1.1. Objectives
1.1.1. Define Hospitality Define Customer service Define Good and Great Customer Service Define Common traits of people with great Hospitality skills Advantages of developing good hospitality skills
2. Module 3: Memory & Concentration Skills
2.1. Objectives
2.1.1. Know the study techniques Learn the reason for poor memory Learn different memory improvement techniques Know the SQ3R Methodology Know the diet for Good Memory Power
3. Module 2: Communication Skills
3.1. Objectives
3.1.1. Definition of communication skills Communication Modes Essentials of Hospitality Communication Skills Points while you are taking Eye contact and body Language Communication Skills - Advantages
4. Module 4: Career Prospect
4.1. Objectives
4.1.1. Define Hotel Management Know the core operational areas Learn different segments of hospitality Know the career advantages and different path in hotel industry Glimpse of GESTO Features and Milestones