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ITOM by Mind Map: ITOM

1. Pattern

1.1. Application Pattern Type

1.1.1. Run Order

1.1.2. Operating System

1.2. variables

1.2.1. Syntax

1.3. Neebula Discovery Language - NDL

2. Probe

2.1. Unix or Linux

2.1.1. Linux Red Hat 6 and above

2.1.2. Ubuntu 12 and above

2.1.3. CentOS 6 and above

2.1.4. Port

2.1.4.1. 22

2.2. Windows

2.2.1. Port

2.2.1.1. 135

2.2.2. WMI service

2.3. SNMP

2.3.1. Port

2.3.1.1. 161

2.3.2. MIB

3. Kubernete

3.1. Cluster

3.1.1. Pod

3.1.1.1. Image

3.1.1.1.1. Docker Container

4. Discovery extended capabilities

4.1. ECC queue

4.1.1. Messages

4.1.1.1. Input

4.1.1.1.1. from a MID Server to the instance

4.1.1.1.2. Sensor

4.1.1.2. Output

4.1.1.2.1. from the instance to a MID server

4.1.1.2.2. probe

5. File-based Discovery

6. Event

6.1. Plugin

6.1.1. com.glideapp.itom.snac

6.2. role

6.2.1. evt_mgmt_admin

6.2.1.1. evt_mgmt_operator

6.2.1.1.1. evt_mgmt_user

6.2.2. evt_mgmt_integration

6.3. table

6.3.1. em_event

6.3.1.1. evt_mgmt.flap_frequency

6.3.1.1.1. Flap frequency (frequency an alert must reoccur to enter the flapping state). An alert enters the flapping state if its flap count meets or exceeds this property within the time period defined by the flap interval property.

6.3.1.1.2. Default

6.3.1.2. Bucket field

6.3.1.2.1. Latency issues for receiving events

6.3.1.3. State

6.3.1.3.1. Ready

6.3.1.3.2. Processed

6.3.1.3.3. Ignored

6.3.1.3.4. Error

6.3.2. em_alert

6.3.2.1. Auto Close

6.3.2.1.1. evt_mgmt.alert_auto_close_interval

6.3.2.2. Quick response

6.3.2.2.1. Run Remediation

6.3.2.2.2. Launch Application

6.3.2.3. State

6.3.2.3.1. Open

6.3.2.3.2. Reopen

6.3.2.3.3. Flapping

6.3.2.3.4. Close

6.3.2.4. Severity

6.3.2.4.1. Critical

6.3.2.4.2. Major

6.3.2.4.3. Minor

6.3.2.4.4. Warning

6.3.2.4.5. OK

6.3.2.4.6. Clear

6.4. Event Rule

6.4.1. Event Filter

6.4.2. Transform and Compose Alert Output

6.4.2.1. map event fields to alert fields

6.4.2.2. Code

6.4.2.2.1. regex

6.4.3. Threshold

6.4.4. Binding

6.4.4.1. default class

6.4.5. identifiers

6.4.5.1. Message Key

6.4.5.1.1. Source, Type, Node, Resource, and Metric Name

6.4.5.1.2. cmdb_ci_hardware

6.5. Alert Management Rules

6.5.1. Alert Filter

6.5.2. avoid de duplication of alerts for the same event

6.5.3. Actions

6.5.3.1. Remediation Subflows

6.5.3.1.1. task

6.5.3.1.2. Incident

6.5.3.1.3. Knowledge Article

6.5.3.1.4. Change

6.5.3.1.5. Alert

6.5.3.1.6. Password

6.5.3.2. Remediation Workflows

6.5.3.2.1. Application Remediation

6.5.3.3. Launch Applications

6.6. Alert Correlation Rules

6.6.1. Primary alert

6.6.1.1. An alert that matches this filter is the representative of it's correlated alerts. To see the correlated alert under it, double click the alert in the alert console.

6.6.2. Secondary alert

6.6.2.1. An alert that matches this filter is not shown in the alert console.

6.7. connector

6.7.1. connector Definitions

6.7.1.1. AWS CloudWatch Metrics

6.7.1.2. Azure Metrics

6.7.1.3. HPOM

6.7.1.4. Hyperic

6.7.1.5. IBM Netcool

6.7.1.6. Icinga2

6.7.1.7. NagiosXI

6.7.1.8. NNMi

6.7.1.9. OMi

6.7.1.10. Op5

6.7.1.11. Opsview

6.7.1.12. PRTG

6.7.1.13. SAP Solman

6.7.1.14. SCOM

6.7.1.15. Solarwinds

6.7.1.16. vCenter

6.7.1.17. vRealize

6.7.1.18. Zabbix

6.7.2. default schedule

6.7.2.1. evt_mgmt.connector.minimum_schedule

6.7.2.1.1. 120 seconds

6.7.3. Groovy

7. cmdb_ci_computer

7.1. cmdb_ci_server

8. cmdb_ci_appl

8.1. cmdb_ci_app_server

8.1.1. cmdb_ci_app_server_tomcat

9. MID Server

9.1. Connection

9.1.1. ECC Queue

9.1.1.1. Persistent connection

9.2. role

9.2.1. mid_server

9.3. port

9.3.1. 443

9.4. OS

9.4.1. Windows

9.4.1.1. Best Practice

9.4.1.2. permission

9.4.1.2.1. local Administrator

9.4.1.3. versions

9.4.1.3.1. Windows Server 2008

9.4.1.3.2. Windows Server 2012

9.4.1.3.3. Windows Server 2016

9.4.1.4. .NET Framework

9.4.1.4.1. 4.0

9.4.1.4.2. 4.5

9.4.1.4.3. 4.6

9.4.1.4.4. 4.7

9.4.2. Unix or Linux

9.5. Cluster

9.5.1. Failover

9.5.2. Load Balance

9.6. Incompatible The MID Server and instance do not belong to the same release

9.7. Version indicators

9.7.1. Red

9.7.2. Yellow

9.7.3. Green

9.7.3.1. Compatible, but an upgrade is recommended.

9.7.3.2. Compatible

9.7.4. Gray

9.7.4.1. Incompatible. The instance cannot detect the version

9.8. properties

9.8.1. mid.buildstamp

9.8.2. mid.version.override

9.8.3. mid.pinned.version

9.9. Extension

9.9.1. Operational Intelligence Metrics

9.9.2. MID Web Server

9.10. Supported applications

9.10.1. Cloud Management

9.10.2. Discovery

9.10.3. EventManagement

9.10.4. OperationalIntelligence

9.10.5. Orchestration

9.10.6. ServiceAnalytics

9.10.7. ServiceMapping

10. Best Practice

11. CMDB

11.1. Tables

11.1.1. cmdb

11.1.1.1. cmdb_ci

11.1.1.1.1. cmdb_ci_hardware

12. Ports

13. Phases

13.1. 01-Scanning

13.2. 02-Classifying

13.2.1. fail/error

13.2.1.1. No results returned from probe

13.2.1.1.1. Wrong Credentials

13.2.2. Reclassify a CI

13.2.2.1. Downgrade

13.2.2.2. Upgrade

13.2.2.3. Switch

13.3. 03-Identifying

13.4. 04-Exploring

14. Dashboard

14.1. CMDB health

14.1.1. KPI

14.1.1.1. Correctness

14.1.1.2. Compliance

14.1.1.3. Classification

14.2. Event Management

14.2.1. Discovered Business service

14.2.2. Technical service

14.2.3. Business service

14.2.4. Alert group

15. License

15.1. 01.Standard

15.1.1. Discovery

15.1.2. Event management

15.2. 02.Professional

15.2.1. Operational intelligence

15.2.2. Orchestration

15.3. 03.Enterprise

15.3.1. Service mapping

15.3.2. Cloud management

15.3.2.1. manage hybrid clouds

16. Discovery Configuration

16.1. Completeness

16.1.1. Recommended

16.2. CI schedule manager

16.2.1. Discovered Devices

16.2.2. Errors

16.2.3. Required

16.2.4. Unidentified IPs

16.2.5. CI Schedules

16.2.6. Running schedules