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Helping Your CEO Understand IT Complexity by Mind Map: Helping Your CEO Understand
IT Complexity
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Helping Your CEO Understand IT Complexity

The "city" of BCBSNE


Tech Stack - snowplows with Sirius

Building a building in the city

Zoning / Covenants


"Think higher, and when youc an't think any higher, think higher." - R. K. Kolli

Start with credibility

Find a Metaphor

Find a Metaphor

Starting from the broadest point to the deepest view

Tell a Story


they delight / enchant

touch, test, recall

inspire, motivate, challenge

touch our emotions, "People will forget what you said, what you did, but people will never forget how you made them feel." - Maya Angelou

Tie to Business Value

What does IT care about?

Technical Capabilities

Describe a technical cappability that is needed to enable a business capability

What does the executive care about

Business Capabilities

Tie to the company strategy

Tie to department goals

Find and Build Allies

"Don't say 'no, because'. Rather say,'yes, if...'


Aaron Long

Adam Brehm