10 Usability Heuristics for www.starhub.com
by Jax Foo
1. Consistency and standards
1.1. All links are blue
1.2. Contact Us and support go to the same page
2. Error prevention
2.1. Able to change any add-on at any point of time
2.2. All the link are well seperated
3. Recognition rather than recall
3.1. The availability of house number is updated real-time
4. Flexibility and efficiency of use
4.1. Able to change any add-on at any point of time
4.2. All the link are well seperated
5. Aesthetic and minimalist design
5.1. All the link are well seperated
5.2. Minimum particulars are required to register
6. Visibility of system status
6.1. All the pages have headers
6.2. session timeout do not have prompt
7. Match between system and the real world
7.1. The availability of house number is updated real-time
8. User control and freedom
8.1. Able to change any add-on at any point of time
8.2. User can create a new package at any point
9. Help users recognize, diagnose, and recover from errors
9.1. Registration - required field are being marked
9.2. Review page - help user have a clear view of selected services
10. Help and documentation
10.1. Support link are clear with all the number clearly assigned for different problem
10.2. Contact Us and support go to the same page
