10 Heuristics on www.starhub.com

1. Visibility of the system status

1.1. Clear and detailed information of step by step procedure to accomplish the task.

2. Consistency and standards

2.1. Users get confused as some of the links are different but when clicked it brings them into almost the same place.

3. User control and freedom

3.1. User do not have to sign in to use the webpage to find information.

4. Error prevention

4.1. Many suggestions on the side to help user reconsider to prevent errors.

5. Recognition rather than recall

5.1. Support hotlines of all departments are all clearly included in the web.

6. Match between System and Real World

6.1. A hotline is ready to be dialed by users who have issues.

7. Aesthetic and minimalist design

7.1. For first timers it might be hard to find the customer services as it is located at the lower left bottom.

8. Help users recognize, diagnose, and recover from errors

8.1. There are 3 ways to apply for giro through the web. Hence, it is easy to recover as they are more than one ways to download the application form.

9. Help and documentation

9.1. Support link is clearly stated in the website.

10. Flexibility and efficiency of use

10.1. Users are able to use different ways to find and download the giro application form.