10 Heuristics of Evaluation for Booking a Flight using www.sunnyholidays.com

1. Consistency and standards

1.1. The tabs are of different colors and designs to indicate different uses.

1.2. The URL links are of the same fonts, which might cause confusions to the users.

2. Error prevention

2.1. Some images have broken links.

2.2. A popup will appear with error information.

3. Recognition rather than recall

3.1. The calendar icon allows the user to recognize the button's function as a calendar

3.2. Images of the activities are provided for the packages.

4. Flexibility and efficiency of use

4.1. Easy navigation for the user to find their desired trip.

4.2. When users type on the boxes, suggestions or similar content is shown below the boxes to help users recognize their destination and location.

5. Aesthetic and minimalist design

5.1. The page is simple and easy to navigate.

5.2. The arrow heads beside the typing spaces might be misleading to the users as it does not indicate what it is used for.

6. Visibility of system status

6.1. Pages have no headings, it might lead to confusions to the users.

6.2. There is only English language available in the website.

6.3. There is a progress bar to help user know the stages before confirmation of trip.

7. Match between system and the real world

7.1. The "Check My Trip" icon does not indicate anything regarding booking of the tickets.

7.2. The "Contact" option does not provide any details on how the user can contact the admin and agency.

8. User control and freedom

8.1. The home page provides option tabs for the users to plan out their trip.

9. Help users recognize, diagnose, and recover from errors

9.1. In the case where user's request is unavailable, information will be provided to allow the user to contact the staffs.

9.2. There are messages indicated for the user when errors occur,

9.3. No prompts will be provided for the user even if the requests for the trips are unavailable.

10. Help and documentation

10.1. There is no Help button located at anywhere of the page.

10.2. There is no instructions for first-time users to help them navigate the website smoothly.

10.3. There is no forums for users to post their feedback and questions for the administrations.