Epics
by Gary Gonzalez
1. analytics
2. legal
2.1. opt-out
2.2. privacy
3. registration process
3.1. multi-channel
3.2. GUID
4. access
4.1. social login
4.2. multi-channel
4.3. login/logout state
4.4. security
4.5. single sign-on
4.6. multi-user
4.6.1. tiered access
5. content
5.1. appropriateness of style & tone
5.2. dealership incentives
5.3. alerts
5.3.1. maintenance
5.3.2. payments
5.3.3. uvo
5.4. my dealer
5.5. education
5.5.1. how-to-videos
5.5.2. user guides
5.5.3. kia university
5.6. ROT
5.7. onboarding (i.e., getting started)
5.8. my vehicles
6. applications & tools
6.1. communication preferences
6.2. find dealer
6.3. schedule maintenance
6.4. chat
6.5. message center
6.6. search
6.7. admin
7. personalization (i.e., relevancy)
7.1. configuration
8. 3rd party integration
8.1. web services
8.2. external content
8.3. SMS
8.4. telematics
8.5. infotainment
8.6. financing
8.7. dealers/service
9. user interface
9.1. ease of use
9.2. cross-platform consistency
9.3. utility
9.4. multi-channel
9.5. connected car capability
9.6. quality of connected car
9.7. quality of mobile expereince
9.8. quality of support content
9.8.1. getting started content
9.8.1.1. quality of getting started content
9.9. support
9.9.1. completeness
9.9.2. easy access
9.9.2.1. mobile support
9.9.2.2. pre-login support
9.9.2.3. personalized support
9.10. navigation
9.10.1. clear flows
9.10.2. guided experience