1. Product support
1.1. Claire --> Kyle
1.1.1. Business dev enquiries
1.1.2. Employment enquiries
1.1.3. Instructor liasal
1.1.4. Potential authors
1.1.4.1. Content (Simon)
1.2. oDesker
1.2.1. User feedback
1.2.2. Content suggestions
1.2.3. Technical content issues
1.2.4. Welcome emails
1.2.5. Uploading courses
1.2.6. Errata
2. Marketing support
2.1. Tim
2.1.1. Bulk membership purchases
2.1.2. Affiliate enquiries
2.1.3. Deal sites
2.1.4. Weekly Learnable newsletters
2.1.5. Offers/vouchers
2.1.6. Media enquiries
2.1.7. Review/Desk copy requests
2.2. oDesk
3. Regular processes
3.1. Tickets from pending --> closed
4. On call needs
4.1. Data migrations
4.2. Writing help documentation in Zendesk
4.3. Potential instructors mailing list creation
4.4. Rewrite Zendesk Macros
5. Technical support
5.1. Bug fixes
6. Learnable Support
6.1. oDesker
6.2. Bill
6.2.1. Payments
6.2.1.1. Cancellations (Learnable)
6.2.1.2. Refunds (Stripe)
6.2.2. Mail
6.2.2.1. System mail subscribes
6.2.2.2. Newsletter subscribes
6.2.3. Users
6.2.3.1. Import previous purchases
6.2.3.2. Login details
6.2.3.3. Video unlocks
6.2.3.4. Merging accounts
6.2.3.5. Vouchers?
6.2.4. Verifying technical problems
7. SitePoint Support
7.1. Tim
7.1.1. Mail
7.1.1.1. Update email addresses
7.1.1.2. Auto responders
7.1.1.3. Newsletter unsubscribes
7.1.2. Book sales
7.1.2.1. Generating receipts
7.1.2.2. Delivery enquiries
7.1.2.3. Refunds
7.1.3. Ricky
7.1.3.1. Update content/broken links
7.1.3.2. Potential authors
7.2. oDesk
8. Social
8.1. Hawk
8.1.1. Facebook
8.1.2. General discussion
8.1.3. Twitter
8.1.4. Google+
8.1.5. Talk with the Experts
8.2. oDesk
8.2.1. Course discussion
8.2.2. Book discussion
8.2.3. Jumpcast discussion