Information in the Digital Age

1. Books

1.1. Fiction

1.2. Non-Fiction

2. Databases

2.1. worth the money?

3. Patrons

4. Digital Natives

5. Customer Service

6. Blogs

6.1. professional

6.2. personal

7. Wikis

7.1. collaborative tool

8. DVDs

9. Web 2.0

10. Reference

10.1. IM

10.1.1. Text

10.1.1.1. Face to Face