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DHL by Mind Map: DHL

1. Company Introduction

1.1. History

1.1.1. Founded in 1969 by Adrian Dalsey, Larry Hillblom and Robert Lynn DHL was founded in San Francisco, USA. The company's name is an abbreviation of the first three letters of the three founders' names

1.1.2. DHL's initial service was to carry mail between the continental United States and Hawaii The company later expanded its services to other markets around the world

1.1.3. In 1979, DHL became the first international express delivery company The company used jets to transport goods

1.1.4. During the 1980s and 1990s, DHL continued to expand its operations 1983: DHL opens an office in Europe 1986: DHL opens an office in China

1.1.5. In 1998, Germany's Deutsche Post AG acquired DHL Deutsche Post is a major German postal and transport company

1.1.6. In 2003, DHL merges with Danzas and Securicor Omega.

1.2. Basic information

1.2.1. DHL in Vietnam DHL entered the Vietnamese market in 1988 At the end of 2001, DHL established DHL Supply Chain Services LLC The company has also operated as an agent with Vietnam Posts and Telecommunications Group VNPT since 1988 In 2007 established the joint venture DHL DHL also established many centers in Hanoi, Ho Chi Minh City, Da Nang and Hai Phong

1.2.2. Competitors in Vietnam UPS (USA) In 1994, UPS venture with CP Company, establishing CP UPS Vietnam Company FedEx Express (USA) In 1994, FedEx entered the Vietnamese market with a market share of about 35%. TNT (Netherlands) In 1995, TNT also quickly entered into a joint venture with Vietrans called TNT-Vietrans with an investment capital of 7 million Euros in 4 years. Tel Post Joint Stock Company(VietNam) Vietnam Post Corporation was formed on the basis of implementing the pilot project to form Vietnam Posts and Telecommunications Group (VNPT Group) on March 23, 2005.

1.3. Mission, Vision, Value

1.3.1. Mission We want to simplify life for our customers We support customers, employees and investors to be more successful We contribute positively to the world We always respect the results we achieve

1.3.2. Vision Want to be the logistics provider that people will turn to their first choice not only for all their shipping needs, but also as an employee or investor

1.3.3. Value Our people and the values we share DHL's values emphasize the importance of their people and shared principles in driving the company's success They focus on making a positive impact through purpose, innovation, and sustainability DHL is committed to creating a caring and inclusive work environment, valuing diversity, equity, and belonging They prioritize career development, offering growth opportunities and professional training to help employees build rewarding, long-term careers DHL aims to empower employees, foster positive change, and ensure a supportive workplace

2. Currently, with a team of 360,000 employees in more than 220 countries worldwide and an average of 1,394,000,000 parcels shipped each year

2.1. More than 97,000 vehicles, 250 specialized aircraft and revenue in 2017 reached 64,444,000,000 USD.

2.2. Ranked in the top 10 reputable companies in the transportation and logistics industry in 2018

2.3. Ranked top 20 global logistics providers in 2017.

3. Logistics services

3.1. Customs Clearance

3.1.1. The declaration The document on which the imported or exported goods are specified The owner (a private person or a company) or an authorized person declares the goods Standardized throughout the EU Must be submitted to the customs office of the country where the goods arrive. Exception: Centralized Clearance

3.1.2. Modes of Customs Declaration The Union Customs Code (UCC) stipulates an electronic customs declaration. The precondition for a trade customs declaration is the EORI number

3.1.3. Content of the Customs Declaration Commercial invoice The standard accompanying document for goods in foreign trade. If goods have no commercial value (e.g., in case of gifts), a so-called pro forma invoice must be presented. Information on the customs value For non-commercial shipments or a customs value of less than 20,000 euros, the customs value declaration can be dispensed with. Exchange rates, Purchasing commissions Transport and insurance costs. Transport papers Of any previous customs procedure. Product specific documents Import permit Certificate of origin, Certificate of authenticity Declaration on excise duty species protection documents.

3.1.4. Customs Inspect Acceptance and Preliminary Examination The customs declaration is received and pre-checked by the competent customs office Inspection The accuracy of the information is verified and the goods can be subject to customs inspection. Samples and specimens may also be taken. Release of Goods and Admission to Free Circulation The goods are handed over to the declarant and may enter free circulation upon import or leave the Customs Union upon export If customs duties are payable (customs fees and taxes), the goods are released only after payment of these duties. How Long Does Customs Clearance Take? Depends on the type and size of the shipment – and also on the workload of the customs office Making sure the declaration is complete and accurate.

3.2. Packing

3.2.1. Packaging steps Step 1: Assess packing needs Step 2: Choose suitable materials Step 3: Apply packing techniques Step 4: Seal & Label Parcel

3.2.2. Evaluate what needs to be transported Weight and shape Small => Enevelope Big => Box Check fit and space Use extra packaging materials Use special handling labels

3.2.3. Packaging materials External packaging Internal packaging Line the bottom of the box with protective packing material inside For example: bubble wrap, foam blocks or chips and cushions. Sealing Tape up all the edges and seams of the box H - Taping Labelling Paste on special stickers if any (keep dry, fragile/handle with care, arrow indicating package direction) Attach the shipping label to the top Make sure there are no older or duplicate labels Use a plastic bag to store any attached documents

3.3. Transportation

3.3.1. Modes of Transport Air Freight DHL Sameday DHL Standard Air Freight Products Pharma and Temperature Controlled Solutions Ocean Freight Full Container Load (FCL) Less than Container Load (LCL) Rail Freight Europe – Asia Rail Freight North American Rail Freight Road Freight Africa and Asia Road Freight U.S. and North America Road Freight

3.4. Inventory and storage

3.4.1. Warehousing. Closed warehouse (learn the concept) Cold warehouse Tax protected warehouse Raw material warehouse Finished products warehouse Automated warehouse

3.4.2. Warehouse management system (VMS) Accurately record the location of inventory Supports diverse transportation types and distribution concepts Planning Supplier relationship management Time control Communication with customs and other agencies Support, consult, and coordinate to implement appropriate strategies for customers Providing special storage solutions Sales center Reverse center Bonded Integrate internal and external transportation Cargo insurance