Communication
by Stakeholder Map
1. Types of Communication
1.1. Verbal Communication
1.1.1. Face-to-face
1.1.2. Telephone
1.1.3. Public speaking
1.2. Written Communication
1.2.1. Emails
1.2.2. Letters
1.2.3. Instant messaging
1.2.4. Blogs
1.2.5. Reports
1.3. Non-Verbal Communication
1.3.1. Body Language
1.3.2. Facial expressions
1.3.3. Position and posture
1.3.4. Eye contact
1.3.5. Gestures
1.4. Visual Communication
1.4.1. Pictures
1.4.2. Graphs and charts
1.4.3. Maps
1.4.4. Signs
2. Barriers to Effective Communication
2.1. Lack of Clarity
2.2. Noisy Environment
2.3. Language Differences
2.4. Emotional Differences
2.5. Technical Jargon
3. Effective Communication Strategies
3.1. Open-mindedness
3.2. Respect for others
3.3. Receptiveness to feedback
3.4. Responsiveness
3.5. Consistency
4. Communication Skills
4.1. Active Listening
4.1.1. Understanding
4.1.2. Remembering
4.1.3. Responding