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Human Performance Technology by Mind Map: Human Performance Technology
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Human Performance Technology

According to ISPI (International Society for Performance Improvement) - Human Performance Technology (HPT), a systematic approach to improving productivity and competence, uses a set of methods and procedures -- and a strategy for solving problems -- for realizing opportunities related to the performance of people. More specific, it is a process of selection, analysis, design, development, implementation, and evaluation of programs to most cost-effectively influence human behavior and accomplishment. It is a systematic combination of three fundamental processes: performance analysis, cause analysis, and intervention selection, and can be applied to individuals, small groups, and large organizations.

1. Identify Goals of the organization /Business Requirement



2. Define Gap between desired performance & actual performance

Businesses do not place enough importance on the Human Performance process.  Most of the time they start off with step number two and skip straight to step 4 and 5 because they assume it is a training issue or training can fix the problem.  They tend to skip step number three and miss out on the opportunity to uncover the true root cause.




3. Identify the cause of the performance gap

Peformance Analysis

Cause Analysis


4. Select appropriate solutions

Intervention selection


5. Implement the interventions




6. Evaluate the results

Evaluation is done throughout the process




Learning Psychology

Instructional Design

Analytical Systems

Cognitive Engineering

Information Technology

Ergonomics and Human Factors

Roles in the Workplace

Human Resource managers

L&D Designers

L&D Faciliators

Performance Advisor

Adoption and Practice Management

L&D Developers

IT support