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Knowledge Centered Support Competencies - KCS v4.0.1 by Mind Map: Knowledge Centered Support  Competencies - KCS v4.0.1
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Knowledge Centered Support Competencies - KCS v4.0.1

All of the KCS I competencies plus the following: Topic KCS II - Range of Knowledge Describe / Explain / Demonstrate

Solution quality

Improve, modify concepts

Managing Solution Visibility

Concepts of context

Fix / answer description format and context of the audience

Don’t over generalize – solution should evolve through use and should be specific to the experience of solving a customer’s problem. Generally, attempts should not be made to extend solutions to cover all possible situations that might occur. Solution extension should be based on demand.

Capture in the workflow and Structured Problem Solving

Relevant Vs.vs.. unrelevant statements

Issues of redundancy

KCS II

KCS III

Publisher All of the KCS II competencies plus the following:

KCS I

Range of Knowledge - Describe / Explain / Demonstrate