1. Hi (Employee First Name)! Welcome to Pine Labs Whats App Bot. Now you are empowered to log in leads & service requests for new & existing merchants . It's simple & easy.
1.1. Service Lead
1.1.1. Enter your employee id
1.1.1.1. Please choose an option from the list to raise a service request
1.1.1.1.1. Paper Roll Request
1.1.1.1.2. PoS Related Issue
1.1.1.1.3. Settlement & Payment
1.1.1.1.4. Request for MPR
1.1.1.1.5. Training Required
1.1.1.1.6. Vas Activation Request
1.1.1.1.7. Payment Gateway Related
1.1.1.1.8. Fave Related
1.2. Ask Admin
1.2.1. Please select any of the options
1.2.1.1. Air conditioning
1.2.1.2. Office Stationary
1.2.1.3. Pantry Services
1.2.1.4. Wifi
1.2.1.5. Lightening/ Electrical Issues
1.2.1.6. Restroom cleanliness
1.2.1.7. Others
1.3. Fresh Lead
1.3.1. To enter fresh lead details pls choose from the following options
1.3.1.1. Referal Type
1.3.1.1.1. Self referral
1.3.1.1.2. Merchant referral
2. Choose Merchant Type
2.1. New Merchant
2.1.1. Please enter the name of the merchant/authorized person
2.1.1.1. Please enter the contact number of the merchant/authorized person
2.1.1.1.1. Please choose an option from the list to create a lead
2.2. Existing Merchant
2.2.1. Please ennter POS details
2.2.1.1. Store name details to be auto fetched for validations
2.2.1.1.1. Please choose an option from the list to create a lead
3. Add any additional Info (Optional)
3.1. Add text
3.1.1. Add Information
3.1.1.1. Thanks for sharing the details with us. A service request has been generated with SR number XXXXXX. One of our team members will assist the merchant on priority.
3.2. Skip
3.2.1. Thanks for sharing the details with us. A service request has been generated with SR number XXXXXX. One of our team members will assist the merchant on priority.
3.3. Add any additional Info (Optional)
3.3.1. Add text
3.3.1.1. Add Information
3.3.1.1.1. Thanks for sharing the details with us. A service request has been generated with SR number XXXXXX. One of our team members will assist the merchant on priority.
3.3.2. Skip
3.3.2.1. Thanks for sharing the details with us. A service request has been generated with SR number XXXXXX. One of our team members will assist the merchant on priority.
4. Add any additional Info (Optional)
4.1. Add text
4.1.1. Add Information
4.1.1.1. Thanks for sharing the details with us. A service request has been generated with SR number XXXXXX. One of our team members will assist the merchant on priority.
4.2. Skip
4.2.1. Thanks for sharing the details with us. A service request has been generated with SR number XXXXXX. One of our team members will assist the merchant on priority.
5. Free Text Box for Additional Information
6. Thanks for sharing your Feedback with us A service request has been generated with SR number XXXXXX. Our Facility team shall review the same and will get in touch with you for further process.
7. Add any additional Info (Optional)
7.1. Add Text
7.1.1. Add Information
7.1.1.1. Thanks for sharing the details with us. A service request has been generated with SR number XXXXXX. One of our team members will assist the merchant on priority.
7.2. Skip
7.2.1. Thanks for sharing the details with us. A service request has been generated with SR number XXXXXX. One of our team members will assist the merchant on priority.