Field Technician: Computing and Peripheral

1. 5. Peripheral Devices

1.1. Types of Peripherals

1.1.1. Monitors & Keyboards

1.1.2. Printers & Scanners

1.1.3. External Storage Devices

1.2. Peripheral Setup

1.2.1. Troubleshooting Peripheral Issues

1.2.2. Driver Installation

1.2.3. Device Configuration

2. 7. Documentation

2.1. Technical Documentation

2.1.1. Maintenance Records

2.1.2. Logging Issues & Resolutions

2.2. User Manuals

2.2.1. Providing Instructions to Customers

2.2.2. Writing User Guides

3. 6. Safety & Best Practices

3.1. Electrostatic Discharge (ESD) Prevention

3.1.1. Proper Handling of Components

3.1.2. Using ESD Wrist Straps

3.2. Data Security

3.2.1. Ensuring Data Privacy

3.2.2. Secure Data Backup & Recovery

4. 3. Customer Interaction

4.1. Communication Skills

4.1.1. Listening to Customer Needs

4.1.2. Clear Instructions

4.2. Customer Support

4.2.1. Providing Technical Guidance

4.2.2. On-Site Assistance

4.2.3. Remote Troubleshooting

5. 2. Tools & Equipment

5.1. Hardware Tools

5.1.1. Diagnostic Tools

5.1.2. Screwdrivers & Wrenches

5.1.3. Multimeter

5.2. Software Tools

5.2.1. Antivirus/Antimalware Software

5.2.2. Diagnostic Software

5.2.3. Remote Access Tools

6. 1. Core Responsibilities

6.1. Installation & Setup

6.1.1. Operating Systems

6.1.2. Software Applications

6.1.3. Hardware Components

6.2. Maintenance & Troubleshooting

6.2.1. Diagnose Issues

6.2.2. Repair or Replace Components

6.2.3. Software Updates

6.3. Maintenance & Troubleshooting

6.3.1. Basic Network Configuration

6.3.2. LAN/WAN Setup

6.3.3. Network Troubleshooting

7. 4. Skills & Knowledge

7.1. Technical Skills

7.1.1. Understanding of Peripheral Devices (Printers, Scanners)

7.1.2. Knowledge of Operating Systems (Windows, Linux, macOS)

7.1.3. Networking Basics (IP Addressing, Router Configuration)

7.2. Soft Skills

7.2.1. Adaptability

7.2.2. Problem-Solving

7.2.3. Time Management