23 Things ... ongoing usefulness
by Lucy Ridsdale

1. workflow
1.1. creating training tools
1.1.1. flow charts
1.2. resource sharing
1.3. making use of online tools
2. patrons
2.1. know what they're on about
2.1.1. cred
2.2. tech support
2.3. active in making suggestions
3. collaborations
3.1. other libraries
3.1.1. sharing ideas
3.1.1.1. resources
3.2. community
3.2.1. virtual library access
3.3. our patrons
3.3.1. no more 'us and them'
3.3.1.1. learning together