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Best practices of using chatter by Mind Map: Best practices of using chatter
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Best practices of using chatter

G ADventures

1500 employees dispersed over 100 countries

before chatter

Hampered organizational memory

Email used as task queue

silo'd company (canada vs rest)

after chatter

3 months roll out

testers became regional champions

no training, because ppl know social networks posting

branded internally & used outside SFDC

success stories

someone posts urgent problem, & in 20min someone helps

grass roots initiatives immediately catch on

polls

sharing pictures

facilitate on-boarding & training

keep track of all of the chatter messages

email notifications

optionally as digest

configurable frequency

SFDC shifted most of their corporate communications to chatter

all-hands notifications/polls &c

Employee Success (=HR)

questions to the CEO

questions to everyone

e.g., on travel

airing of grievances

started by R&D

promoted to company wide group

monitored by CEO & leadership, so changed to be all around problem solving

about

chatter usage in SFDC & G Adventures

Brenda Karr, Customer Success, SFDC

John Salama, VP software eng, G Adventures

@jjsalama