1. BA Core Concept Model (6) https://shorturl.at/LInev
1.1. Change
1.1.1. The act of transformation in response to a need
1.2. Need
1.2.1. A problem or opportunity to be addressed
1.3. Solution
1.3.1. A specific way of satisfying one or more needs in a context
1.4. Stakeholder
1.4.1. A group or individual with a relationship to the change, the need or the solution
1.4.1.1. Business analist
1.4.1.2. Customer
1.4.1.3. Domain SME
1.4.1.4. End user
1.4.1.5. Implementation SME
1.4.1.6. Operational support
1.4.1.7. Project manager
1.4.1.8. Regulator
1.4.1.9. Sponsor
1.4.1.10. Supplier
1.4.1.11. Tester
1.5. Value
1.5.1. The worth, importance, or usefulness of something to a stakeholder within a context
1.6. Context
1.6.1. The curcumstanses that influense, are influenced by, and provide understanding of the change
2. Key Terms
2.1. Business Analysis
2.1.1. The practice of enabling change in an enterprise by defining needs and recommending solitions that deliver value to stakeholders
2.2. Business Analyst
2.2.1. Any person who performs business analysis tasks, no metter their job title or organizational role
2.3. Requirement
2.3.1. A usable representation of a need
2.3.1.1. Business requirements
2.3.1.2. Stakeholder requirements
2.3.1.3. Solution requirements
2.3.1.3.1. Functional requirements
2.3.1.3.2. Non-functional requirements or quality of service requirements
2.3.1.4. Transition requirements
2.4. Design
2.4.1. A usable representation of a solution
2.5. Risk
2.5.1. The effect of uncertainty on the value of a change, a solution, or the enterprise
3. Perspectives (5)
3.1. Agile
3.2. Business Intellegence
3.3. Information Technology
3.4. Business Architecture
3.5. Business Process Management
4. Underlying Competencies (6)
4.1. Analytical Thinking and Problem Solving
4.1.1. Creative Thinking
4.1.2. Decision Making
4.1.3. Learning
4.1.3.1. Visual
4.1.3.2. Auditory
4.1.3.3. Kinesthetic
4.1.4. Problem Solving
4.1.5. Systems Thinking
4.1.6. Conceptual Thinking
4.1.7. Visual Thinking
4.2. Behavioural Characteristics
4.2.1. Ethics
4.2.2. Personal Accountability
4.2.3. Trustworthiness
4.2.4. Organization and Time Management
4.2.5. Adaptibility
4.3. Business Knowledge
4.3.1. Business Acumen
4.3.2. Industry Knowledge
4.3.3. Organization Knowledge
4.3.4. Solution Knowledge
4.3.5. Methodology Knowledge
4.4. Communication Skills
4.4.1. Verbal Communication
4.4.2. Non-Verbal Communication
4.4.3. Written Communication
4.4.4. Listening
4.5. Interaction Skills
4.5.1. Facilitation
4.5.2. Leadership and Influencing
4.5.3. Teamwork
4.5.4. Negotiation and Conflict Resolution
4.5.5. Teaching
4.6. Tools and Technology
4.6.1. Office Productivity Tools and Technology
4.6.1.1. Word processing and presentation programs
4.6.1.2. Presentation software
4.6.1.3. Spreadsheets
4.6.1.4. Communication tools (e-mail and instant messaging program)
4.6.1.5. Collaboration and knowledge management tools
4.6.1.6. Hardware
4.6.2. Business Analysis Tools and Technology
4.6.3. Communication Tools and Technology
5. Knowledge Areas (6)
5.1. Business Analysis Planning and Monitoring
5.1.1. Plan Business Analysis Approach
5.1.1.1. Planning Approach
5.1.1.2. Formality and Level of Detail of Business Analysis Deliverables
5.1.1.3. Business Analysis Activities
5.1.1.4. Timing of Business Analysis Work
5.1.1.5. Complexity and Risk
5.1.1.6. Acceptance
5.1.2. Plan Stakeholder Engagement
5.1.2.1. Perform Stakeholder Analysis
5.1.2.2. Define Stakeholder Collaboration
5.1.2.3. Stakeholder Communication Needs
5.1.3. Plan Business Analysis Governance
5.1.3.1. Decision Making
5.1.3.2. Change Control Process
5.1.3.3. Plan Prioritization Approach
5.1.3.4. Plan for Approvals
5.1.4. Plan Business Analysis Information Management
5.1.4.1. Organization of Business Analysis Information
5.1.4.2. Level of Abstraction
5.1.4.3. Plan Tracebility Approach
5.1.4.4. Plan for Requirements Reuse
5.1.4.5. Storage and Access
5.1.4.6. Requirements Attributes
5.1.5. Identify Business Analysis Performance Improvements
5.1.5.1. Performance Analysis
5.1.5.2. Assessment Measures
5.1.5.3. Analyze Results
5.1.5.4. Recommend Actions for Improvement
5.2. Elicitation and Collaboration
5.2.1. Prepare for Elicitation
5.2.1.1. Understand the Scope of Elicitation
5.2.1.2. Select Elicitation Techniques
5.2.1.3. Set Up Logistics
5.2.1.4. Secure Supporting Materials
5.2.1.5. Prepare Stakeholders
5.2.2. Conduct Elicitation
5.2.2.1. Guide Elicitation Activity
5.2.2.2. Capture Elicitation Outcomes
5.2.3. Confirm Elicitation Results
5.2.3.1. Compare Elicitation Results Against Source Information
5.2.3.2. Compare Elicitation Results Against Other Elicitation Results
5.2.4. Communicate Business Analysis Information
5.2.4.1. Determinate Objectives and Format of Communication
5.2.4.2. Communicate Business Analysis Package
5.2.5. Manage Stakeholder Collaboration
5.2.5.1. Gain Agreement on Commitments
5.2.5.2. Monitor Stakeholder Engagement
5.2.5.3. Collaboration
5.3. Requirements Life Cycle Management
5.3.1. Trace Requirements
5.3.1.1. Level of Formality
5.3.1.2. Relationships
5.3.1.2.1. Derive
5.3.1.2.2. Depends (necessity, effort)
5.3.1.2.3. Satisfy
5.3.1.2.4. Validate
5.3.1.3. Tracebility Repository
5.3.2. Maintain Requirements
5.3.2.1. Maintain Requirements
5.3.2.2. Maintain Attributes
5.3.2.3. Reusing Requirements
5.3.3. Prioritize Requirements
5.3.3.1. Basis for Prioritization
5.3.3.1.1. Benefit
5.3.3.1.2. Penalty
5.3.3.1.3. Cost
5.3.3.1.4. Risk
5.3.3.1.5. Dependencies
5.3.3.1.6. Time Sensitivity
5.3.3.1.7. Stability
5.3.3.1.8. Regulatory or Policy Compliance
5.3.3.2. Challenges of Prioritization
5.3.3.3. Continual Prioritization
5.3.4. Assess Requirements Changes
5.3.4.1. Assessment Formality
5.3.4.2. Impact Analysis
5.3.4.2.1. Benefit
5.3.4.2.2. Cost
5.3.4.2.3. Impact
5.3.4.2.4. Schedule
5.3.4.2.5. Urgency
5.3.4.3. Impact Resolution
5.3.5. Approve Requirements
5.3.5.1. Understand Stakeholder Role
5.3.5.2. Conflict and Issue Management
5.3.5.3. Gain Consensus
5.3.5.4. Track and Communicate Approval
5.4. Strategy Analysis
5.4.1. Analyze Current State
5.4.1.1. Business Needs
5.4.1.1.1. From the top-down
5.4.1.1.2. From the bottom-up
5.4.1.1.3. From middle management
5.4.1.1.4. From external drivers
5.4.1.2. Organizational Structure and Culture
5.4.1.3. Capabilities and Processes
5.4.1.3.1. A capability-centric view
5.4.1.3.2. A process-centric view
5.4.1.4. Technology and Infrastructure
5.4.1.5. Policies
5.4.1.6. Business Architecture
5.4.1.7. Internal Assets
5.4.1.8. External Influencers
5.4.1.8.1. Industry Structure
5.4.1.8.2. Competitors
5.4.1.8.3. Customers
5.4.1.8.4. Suppliers
5.4.1.8.5. Political and Regulatory Environment
5.4.1.8.6. Technology
5.4.1.8.7. Macroeconomic Factors
5.4.2. Define Future State
5.4.2.1. Business Goals and Objectives (SMART)
5.4.2.2. Scope of Solution Space
5.4.2.3. Constraints
5.4.2.4. Organizational Structure and Culture
5.4.2.5. Capabilities and Processes
5.4.2.6. Technology and Infrastructure
5.4.2.7. Policies
5.4.2.8. Business Architecture
5.4.2.9. Internal Assets
5.4.2.10. Identify Assumptions
5.4.2.11. Potential Value
5.4.3. Assess Risks
5.4.3.1. Unknowns
5.4.3.2. Constraints, Assumptions, and Dependencies
5.4.3.3. Negative Impact to Value
5.4.3.4. Risk Tolerance
5.4.3.4.1. Risk-aversion
5.4.3.4.2. Neutrality
5.4.3.4.3. Risk-seeking
5.4.3.5. Recommendation
5.4.4. Define Change Strategy
5.4.4.1. Solution Scope
5.4.4.2. Gap analysis
5.4.4.3. Enterprise Readiness Assessment
5.4.4.4. Change Strategy
5.4.4.5. Transition States and Release Planning
5.5. Requirements Analysis and Design Definition
5.5.1. Specify and Model Requirements
5.5.1.1. Model Requirements
5.5.1.1.1. Matrixes
5.5.1.1.2. Diagrams
5.5.1.2. Analysis Requirements
5.5.1.3. Represent Requirements and Attributes
5.5.1.4. Implement the Appropriate Levels of Abstraction
5.5.2. Verify Requirements
5.5.2.1. Characteristics of Requirements and Design Quality
5.5.2.1.1. Atomic
5.5.2.1.2. Complete
5.5.2.1.3. Consistent
5.5.2.1.4. Concise
5.5.2.1.5. Feasible
5.5.2.1.6. Unambiguous
5.5.2.1.7. Testable
5.5.2.1.8. Prioritized
5.5.2.1.9. Understandable
5.5.2.2. Verification Activities
5.5.2.3. Checklists
5.5.3. Validate Requirements
5.5.3.1. Identify Assumptions
5.5.3.2. Define Measurable Evaluation Criteria
5.5.3.3. Evaluate Alignment with Solution Scope
5.5.4. Define Requirements Architecture
5.5.4.1. Requirements Viewpoints and Views
5.5.4.2. Template Architectures
5.5.4.3. Completeness
5.5.4.4. Relate and Verify Requirements Relationships
5.5.4.4.1. Defined
5.5.4.4.2. Necessary
5.5.4.4.3. Correct
5.5.4.4.4. Unambiguous
5.5.4.4.5. Consistent
5.5.4.5. Business Analysis Information Architecture
5.5.5. Define Design (Solution) Options
5.5.5.1. Define Solution Approaches
5.5.5.1.1. Create
5.5.5.1.2. Purchase
5.5.5.1.3. Combination of both
5.5.5.2. Identify Improvement Opportunities
5.5.5.2.1. Increase Efficiencies
5.5.5.2.2. Improve Access to Information
5.5.5.2.3. Identify Additional Capabilities
5.5.5.3. Requirements Allocation
5.5.5.4. Describe Design Options
5.5.6. Analysis Potential Value and Recommend Solution
5.5.6.1. Expected Benefits
5.5.6.2. Expected Costs
5.5.6.3. Determine Value (+/-)
5.5.6.4. Assess Design Options and Recommend Solution
5.5.6.4.1. Available Resources
5.5.6.4.2. Costraints on the Solution
5.5.6.4.3. Dependencies between Requirements
5.6. Solution Evaluation
5.6.1. Measure Solution Performance
5.6.1.1. Define Solution Performance Measures
5.6.1.1.1. Quantitative Measures
5.6.1.1.2. Qualitative Measures
5.6.1.2. Validate Performance Measures
5.6.1.3. Collect Performance Measures
5.6.1.3.1. Volume or Sample Size
5.6.1.3.2. Frequency and Timing
5.6.1.3.3. Currency
5.6.2. Analyze Performance Measures
5.6.2.1. Solution Performance versus Desired Value
5.6.2.2. Risks
5.6.2.3. Trends
5.6.2.4. Accuracy
5.6.2.5. Performance Variances
5.6.3. Assess Solution Limitations
5.6.3.1. Identify Internal Solution Component Dependencies
5.6.3.2. Investigate Solution Problems
5.6.3.3. Impact Assessment
5.6.4. Assess Enterprise Limitations
5.6.4.1. Enterprise Culture Assessment
5.6.4.2. Stakeholder Impact Analysis
5.6.4.2.1. Functions
5.6.4.2.2. Locations
5.6.4.2.3. Concerns
5.6.4.3. Organizational Structure Changes
5.6.4.4. Operational Assessment
5.6.5. Recommend Actions to Increase Solution Value
5.6.5.1. Adjust Solution Performance Measures
5.6.5.2. Recommendations
5.6.5.2.1. Do Nothing
5.6.5.2.2. Organizational Change
5.6.5.2.3. Reduce Complexity of Interfaces
5.6.5.2.4. Eliminate Redundancy
5.6.5.2.5. Avoid Waste
5.6.5.2.6. Identify Additional Capabilities
5.6.5.2.7. Retire the Solution
5.6.5.2.8. Additional factors
6. Business Unit
7. Techniques (50) https://shorturl.at/Lynhm https://shorturl.at/rq4zy
7.1. 1. Acceptance and Evaluation Criteria https://shorturl.at/u3cGa
7.1.1. Value Attributes
7.1.2. Assessment
7.2. 2. Backlog Management
7.2.1. Items in the Backlog
7.2.2. Prioritization
7.2.3. Estimation
7.2.4. Managing Changes to the Backlog
7.3. 3. Balanced Scorecard https://shorturl.at/oVbzH
7.3.1. Learning and Growth Dimention
7.3.2. Business Process Dimention
7.3.3. Customer Dimention
7.3.4. Financial Dimention
7.3.5. Measures of Indicators
7.3.5.1. lagging
7.3.5.2. leading
7.4. 4. Benchmarking and Market Analysis
7.4.1. Benchmarking
7.4.2. Market Analysis
7.5. 5. Brainstorming https://shorturl.at/KWayd
7.5.1. Preparation
7.5.2. Session
7.5.3. Wrap-up
7.6. 6. Business Capability Analysis http://lnkiy.in/dsmyH https://shorturl.at/Y8bJ6 http://lnkiy.in/fgmPH
7.6.1. Capabilities
7.6.2. Using Capabilities
7.6.3. Performance Expectations
7.6.4. Risk Model
7.6.4.1. business risk
7.6.4.2. technology risk
7.6.4.3. organizational risk
7.6.4.4. market risk
7.6.5. Strategic Planning
7.6.6. Capability Maps
7.7. 7. Business Case
7.7.1. Need Assessment
7.7.2. Desired Outcomes
7.7.3. Assess Alternatives
7.7.3.1. Scope
7.7.3.2. Feasibility
7.7.3.3. Assumptions, Risks, and Constraints
7.7.4. Recommended Solution
7.8. 8. Business Model Canvas http://lnkiy.in/cCwoJ
7.8.1. Key Partnerships
7.8.2. Key Activities
7.8.2.1. Value-add
7.8.2.2. Non-value-add
7.8.2.3. Business non-value-add
7.8.3. Key Resources
7.8.3.1. Physical
7.8.3.2. Financial
7.8.3.3. Intellectual
7.8.3.4. Human
7.8.4. Value Proposition
7.8.5. Customer Relashionships
7.8.6. Channels
7.8.7. Customer Segments
7.8.8. Cost Structure
7.8.9. Revenue Streams
7.8.9.1. Licensing or Subscription fees
7.8.9.2. Transaction or Usage fees
7.8.9.3. Sales
7.8.9.4. Lending, Renting, or Leasing
7.9. 9. Business Rules Analysis
7.9.1. Definitional Rules
7.9.2. Behavioural Rules
7.10. 10. Collaborative Games
7.10.1. Game Purpose
7.10.2. Process
7.10.2.1. Step 1. Opening
7.10.2.2. Step 2. Exploration
7.10.2.3. Step 3. Closing
7.10.3. Outcome
7.10.4. Examples of Collaborative Games
7.10.4.1. Product Box
7.10.4.2. Affinity Box
7.10.4.3. Fishbowl
7.11. 11. Concept Modeling
7.11.1. Noun Concepts
7.11.2. Verb Concepts
7.11.3. Other Connections
7.11.3.1. Categorizations
7.11.3.2. Classifications
7.11.3.3. Partitive (whole-part) connections
7.11.3.4. Roles
7.12. 12. Data Dictionary http://lnkiy.in/gtMMx
7.12.1. Data Elements
7.12.2. Primitive Data Elements
7.12.2.1. Name
7.12.2.2. Aliases
7.12.2.3. Values/Meanings
7.12.2.4. Decription
7.12.3. Composite Elements
7.12.3.1. Sequences
7.12.3.2. Repetitions
7.12.3.3. Optional Elements
7.13. 13. Data Flow Diagrams http://lnkiy.in/gtMMx http://lnkiy.in/l1GQW http://lnkiy.in/6bunp http://lnkiy.in/dJnpB
7.13.1. Externals (Entity, Source, Sink)
7.13.2. Data Store
7.13.3. Process
7.13.4. Data Flow
7.13.4.1. Gane-Sarson Notation
7.13.4.2. Yourdon Notation
7.14. 14. Data Mining
7.14.1. techniques
7.14.1.1. Descriptive
7.14.1.2. Diagnostic
7.14.1.3. Predictive
7.14.2. Requirements Elecitation
7.14.3. Data Preparation: Analytical Dataset
7.14.4. Data Analysis
7.14.5. Modelling Techniques
7.14.5.1. Classification and regression tree (CART), C5 and other decision tree analysis techniques
7.14.5.2. Linear and logistic regression
7.14.5.3. Neural networks
7.14.5.4. Support vector machine
7.14.5.5. Predictive (additive) scorecards
7.14.6. Deployment
7.15. 15. Data Modeling http://lnkiy.in/MCdBx http://lnkiy.in/zT0EC
7.15.1. variations
7.15.1.1. Conceptual data model
7.15.1.2. Logical data model
7.15.1.3. Physical data model
7.15.2. Entity or Class
7.15.3. Attribute
7.15.3.1. Name
7.15.3.2. Values/Meanings
7.15.3.3. Description
7.15.4. Relationship or Association
7.15.4.1. Cardinality or Multiplicity
7.15.5. Diagrams
7.15.5.1. Entity-Relationship Diagram (Crow's Foot Notation)
7.15.5.2. Class Diagram (UML ®)
7.15.6. Metadata
7.16. 16. Decision Analysis http://lnkiy.in/FJf3p http://lnkiy.in/b65ll
7.16.1. activities
7.16.1.1. Define Problem Statement
7.16.1.2. Define Alternatives
7.16.1.3. Evaluate Alternatives
7.16.1.4. Chose Alternative to Implement
7.16.1.5. Implement Choice
7.16.2. techniques
7.16.2.1. pro versus con consideration
7.16.2.2. force field analysis
7.16.2.3. decision tables
7.16.2.4. decision trees
7.16.2.5. comparison analysis
7.16.2.6. analytical hirerarchy process (AHP)
7.16.2.7. totally-partially-not (TPN)
7.16.2.8. multi-criteria decision analysis (MCDA)
7.16.2.9. computer-based simulations and algorithms
7.16.3. Components of Decision Analysis
7.16.3.1. Decision to be Made or Problem Statement
7.16.3.2. Decision Maker
7.16.3.3. Alternative
7.16.3.4. Decision Criteria
7.16.4. Decision Matrices
7.16.5. Decision Trees
7.16.5.1. Decision Nodes
7.16.5.2. Chance Nodes
7.16.5.3. Terminator or End Nodes
7.16.6. Trade-offs
7.16.6.1. Elimination of dominated alternatives
7.16.6.2. Ranking objectives on a similar scale
7.17. 17. Decision Modeling http://lnkiy.in/Oj6SK http://lnkiy.in/cEapU http://lnkiy.in/TVliJ
7.17.1. Types of Models and Notations
7.17.1.1. Decision Tables
7.17.1.2. Decision Trees
7.17.1.3. Decision Requirements Diagram
7.17.1.3.1. Decision
7.17.1.3.2. Input Data
7.17.1.3.3. Business Knowledge Models
7.17.1.3.4. Knowledge Sources
7.18. 18. Document Analysis
7.18.1. Preparation
7.18.2. Document Review and Analysis
7.18.3. Record Findings
7.19. 19. Estimation
7.19.1. Methods
7.19.1.1. Top-down
7.19.1.2. Bottom-up
7.19.1.3. Parametric Estimation
7.19.1.4. Rough Order of Magnitude (ROM)
7.19.1.5. Rolling Wave
7.19.1.6. Delphi
7.19.1.7. program evaluation and review technique PERT: (Optimistic + Pessimistic + (4 times Most Likely))/6
7.19.2. Accuracy of the Estimate
7.19.3. Sources of Information
7.19.3.1. Analogous Situations
7.19.3.2. Organization History
7.19.3.3. Expert Judgement
7.19.4. Precision and Reliability of Estimates
7.19.5. Contributors to Estimates
7.20. 20. Financial Analysis http://lnkiy.in/c0HYM
7.20.1. Cost of the Change
7.20.2. Total Cost of Ownership (TCO)
7.20.3. Value Realization
7.20.4. Cost-Benefit Analysis
7.20.5. Financial Calculations
7.20.5.1. Return on Investment (ROI) = (Total Benefits - Cost of the Investmnet) / Cost of the Investment
7.20.5.2. Discount Rate
7.20.5.3. Present Value = Sum of (Net Benefits in that period / (1 + Discount Rate for that period)) for all periods in the cost-benefit analysis
7.20.5.4. Net Present Value (NPV) = Present Value - Cost of Investment
7.20.5.5. Interest Rate of Return (IRR) = (-1 * Original Investment) + Sum of (net benefit for that period / (1+ IRR) for all periods) = 0, or NPV = 0
7.20.5.6. Payback Period
7.21. 21. Focus Groups
7.21.1. Focus Group Objective
7.21.2. Focus Group Plan
7.21.2.1. Purpose
7.21.2.2. Location
7.21.2.3. Logistics
7.21.2.4. Participants
7.21.2.5. Budget
7.21.2.6. Timelines
7.21.2.7. Outcomes
7.21.3. Participants
7.21.4. Discussion Guide
7.21.5. Assign a Moderator and Recorder
7.21.6. Conduct the Focus Group
7.21.7. After the Focus Group
7.22. 22. Functional Decomposition http://lnkiy.in/qZILx
7.22.1. Decomposition Objectives
7.22.1.1. Measuring and Managing
7.22.1.2. Designing
7.22.1.3. Analysing
7.22.1.4. Estimating and Forecasting
7.22.1.5. Reusing
7.22.1.6. Optimization
7.22.1.7. Substitution
7.22.1.8. Encapsulation
7.22.2. Subjects of Decomposition
7.22.2.1. Business Outcomes
7.22.2.2. Work to be Done
7.22.2.3. Business Process
7.22.2.4. Function
7.22.2.5. Solution Component
7.22.2.6. Activity
7.22.2.7. Products and Services
7.22.2.8. Decisions
7.22.3. Level of Decomposition
7.22.4. Representation of Decomposition Results
7.22.4.1. Tree diagrams
7.22.4.2. Nested diagrams
7.22.4.3. Use Case diagrams
7.22.4.4. Flow diagrams
7.22.4.5. State Transition diagrams
7.22.4.6. Cause-Effects diagrams
7.22.4.7. Decision Trees
7.22.4.8. Mind Maps
7.22.4.9. Component diagram
7.22.4.10. Decision Model and Notation
7.23. 23. Glossary
7.24. 24. Interface Analysis http://lnkiy.in/Xs1JN
7.24.1. Prepating for Identification
7.24.2. Conduct Interface Identification
7.24.3. Define Interfaces
7.25. 25. Interviews
7.25.1. types
7.25.1.1. Structured Interview
7.25.1.2. Unstructured Interview
7.25.2. Interview Goal
7.25.3. Potential Interviewees
7.25.4. Interview Questions
7.25.4.1. open-ended
7.25.4.2. closed
7.25.5. Interview Logistics
7.25.6. Interview Flow
7.25.6.1. opening
7.25.6.2. during
7.25.6.3. closing
7.25.7. Interview Folllow-Up
7.26. 26. Item Tracking
7.26.1. Item Record
7.26.1.1. Item Identifier
7.26.1.2. Summary
7.26.1.3. Category
7.26.1.4. Type
7.26.1.5. Date Identified
7.26.1.6. Identified By
7.26.1.7. Impact
7.26.1.8. Priority
7.26.1.9. Resolution Date
7.26.1.10. Owner
7.26.1.11. Resolver
7.26.1.12. Agreed Strategy
7.26.1.13. Status
7.26.1.14. Resolution Updates
7.26.1.15. Escalation Matrix
7.26.2. Item Management
7.26.3. Metrics
7.27. 27. Lessons Learned
7.28. 28. Metrics And Key Performance Indicators (KPI)
7.28.1. Indicators
7.28.1.1. characteristiques
7.28.1.1.1. Clear
7.28.1.1.2. Relevant
7.28.1.1.3. Economical
7.28.1.1.4. Adequate
7.28.1.1.5. Quantifible
7.28.1.1.6. Trust worthy and Credible
7.28.2. Metrics
7.28.2.1. quantifible levels of indicators that are measured at a specific popint of time or period
7.28.2.1.1. Point
7.28.2.1.2. Threshold
7.28.2.1.3. Range
7.28.2.1.4. Time-specific (annual, monthly...)
7.28.3. Structure
7.28.4. Reporting
7.29. 29. Mind Mapping http://lnkiy.in/eGExk
7.29.1. Main Topic
7.29.2. Topics
7.29.3. Sub-topics
7.29.4. Branches
7.29.5. Keywords
7.29.6. Colour
7.29.7. Images
7.30. 30. Non-Functional Requirements Analysis
7.30.1. Categories of Non-Functional Requirements
7.30.1.1. Availability
7.30.1.2. Compatibility
7.30.1.3. Functionality
7.30.1.4. Maintainability
7.30.1.5. Performance Efficiency
7.30.1.6. Portability
7.30.1.7. Reliability
7.30.1.8. Scalability
7.30.1.9. Security
7.30.1.10. Usability
7.30.1.11. Certification
7.30.1.12. Compliance
7.30.1.13. Localization
7.30.1.14. Service Level Agreements
7.30.1.15. Extensibility
7.30.2. Measurement of Non-Functional Requirements
7.30.3. Context of Non-Functional Requirements
7.31. 31. Observation
7.31.1. approaches
7.31.1.1. Active/Noticeable
7.31.1.2. Passive/Unnoticeable
7.31.2. Observation Objectives
7.31.3. Prepare for Observation
7.31.4. Conduct the Observation Session
7.31.5. Confirm and Present Observation Results
7.32. 32. Organizational Modeling http://lnkiy.in/HP9Ee http://lnkiy.in/HmkVn http://lnkiy.in/J54QR
7.32.1. Types of Organizational Models
7.32.1.1. Functionally-oriented
7.32.1.2. Market-oriented
7.32.1.3. The Matrix Model
7.32.2. Roles
7.32.3. Interfaces (interactions)
7.32.4. Organizational Charts
7.32.4.1. boxes
7.32.4.1.1. Organizational Unit
7.32.4.1.2. Roles and People
7.32.4.2. lines
7.32.4.2.1. Lines of Reporting
7.32.5. Influencers
7.33. 33. Prioritization http://lnkiy.in/uMFK7
7.33.1. Approaches (4)
7.33.1.1. Grouping
7.33.1.2. Ranking
7.33.1.3. Time boxing/Budgeting
7.33.1.4. Negotiation
7.34. 34. Process Analysis http://lnkiy.in/1uPzi http://lnkiy.in/W8nfz
7.34.1. Identify Gaps and Areas to Improve
7.34.2. Identify Root Cause
7.34.3. Generate and Evaluate Options
7.34.4. Common Methods
7.34.4.1. SIPOC (from Six Sigma) - suppliers, inputs, process, outputs, value
7.34.4.2. Value Stream Mapping (VSM) from Lean methodology
7.35. 35. Process Modeling http://lnkiy.in/TOrfl http://lnkiy.in/YjnIK http://lnkiy.in/gaSb9
7.35.1. Types of Process Models and Notations
7.35.1.1. Flowcharts and Value Stream Mapping (VSM)
7.35.1.2. Data Flow diagrams and UML diagrams
7.35.1.3. Business Process Modeling Notation (BPMN)
7.35.1.4. Integrated DEFinition (IDEF) notation and Input, Guide, Output, Enabler (IGOE) diagrams
7.35.1.5. SIPOC and Value Stream Analysis
7.35.2. elements
7.35.2.1. Activity
7.35.2.2. Event
7.35.2.3. Directional Flow
7.35.2.4. Decision Point
7.35.2.5. Link
7.35.2.6. Role
7.36. 36. Prototyping
7.36.1. Prototyping Approach
7.36.1.1. Throw-away
7.36.1.2. Evolutionary or Functional
7.36.2. Prototyping Examples
7.36.2.1. Proof of Principle or Proof of Concept
7.36.2.2. Form Study Prototype
7.36.2.3. Usability Prototype
7.36.2.4. Visual Prototype
7.36.2.5. Functional Prototype
7.36.3. Prototyping Methods
7.36.3.1. Storyboarding
7.36.3.2. Paper Prototyping
7.36.3.3. Workflow Modelling
7.36.3.4. Simulation
7.37. 37. Reviews
7.37.1. Objectives
7.37.2. Techniques
7.37.2.1. Inspection
7.37.2.2. Formal Walkthrough (Team Review)
7.37.2.3. Single Issue Review (Technical Review)
7.37.2.4. Informal Walkthrough
7.37.2.5. Desk Check
7.37.2.6. Pass Around
7.37.2.7. Ad hoc
7.37.3. Participants
7.37.3.1. Author
7.37.3.2. Reviewer
7.37.3.3. Facilitator
7.37.3.4. Scribe
7.38. 38. Risk Analysis and Management http://lnkiy.in/gYcDX http://lnkiy.in/0YZWa
7.38.1. Risk Identification
7.38.2. Analysis
7.38.3. Evaluation
7.38.4. Treatment
7.38.4.1. Avoid
7.38.4.2. Transfer
7.38.4.3. Mitigate
7.38.4.4. Accept
7.38.4.5. Increase
7.39. 39. Roles And Permissions Matrix http://lnkiy.in/yijkZ
7.39.1. Identifying Roles
7.39.2. Identifying Activity
7.39.3. Identifying Authorities
7.39.4. Refinements
7.39.4.1. Delegations
7.39.4.2. Inheritances
7.40. 40. Root Cause Analysis http://lnkiy.in/PiC54
7.40.1. used for
7.40.1.1. Reactive Analysis
7.40.1.2. Proactive Analysis
7.40.2. activities
7.40.2.1. Problem Statement Definition
7.40.2.2. Data Collection
7.40.2.3. Cause Identification
7.40.2.4. Action Identification
7.40.3. The Fishbone Diagram
7.40.4. The Five Whys
7.41. 41. Scope Modeling
7.41.1. boundaries
7.41.1.1. Scope of Control
7.41.1.2. Scope of Need
7.41.1.3. Scope of Solution
7.41.1.4. Scope of Change
7.41.2. Objectives
7.41.3. Scope of Change and Context
7.41.4. Level of Detail
7.41.5. Relationships
7.41.5.1. Parent-Child or Composition-Subset
7.41.5.2. Function-Responsibility
7.41.5.3. Supplier-Consumer
7.41.5.4. Cause-Effect
7.41.5.5. Emergent
7.41.6. Assumptions
7.41.7. Scope Modelling Results
7.42. 42. Sequence Diagrams http://lnkiy.in/8SwaH
7.42.1. Lifeline
7.42.2. Activation box
7.42.3. Message
7.42.3.1. Synchronous Call
7.42.3.2. Asynchronous Call
7.43. 43. Stakeholder List, Map, or Personas http://lnkiy.in/mkQjJ http://lnkiy.in/qvGAN http://lnkiy.in/Gl9Kn
7.43.1. Stakeholder Lists
7.43.2. Stakeholder Map
7.43.2.1. Stakeholder Matrix
7.43.2.2. Onion Diagram
7.43.3. Responsibility (RACI) Matrix
7.43.3.1. Responsible (R)
7.43.3.2. Accountable (A)
7.43.3.3. Consulted (C)
7.43.3.4. Informed (I)
7.43.4. Personas
7.43.4.1. Fictional character or archetype that exemplifies the way a typical user interact with a product
7.44. 44. State Modeling http://lnkiy.in/GKyHE
7.44.1. State
7.44.2. State Transition
7.44.3. State Diagram
7.44.4. State Tables
7.45. 45. Survey or Questionnaire
7.45.1. questions (2)
7.45.1.1. Close-ended
7.45.1.2. Open-ended
7.45.2. Prepare
7.45.2.1. Define the objective
7.45.2.2. Define the target survey group
7.45.2.3. Choose the appropriate survey or questionnaire type
7.45.2.4. Select the sample group
7.45.2.5. Select the distrubution and collection methods
7.45.2.6. Set the target level and timeline for response
7.45.2.7. Determine if the survey or questionnaire should be supported with individual interviews
7.45.2.8. Write the survey questions
7.45.2.9. Test the survey or questionnaire
7.45.3. Distribute the Survey or Questionnaire
7.45.4. Document the Results
7.46. 46. SWOT Analysis http://lnkiy.in/DKGHW
7.46.1. Strengths (S)
7.46.2. Weaknesses (W)
7.46.3. Opportunities (O)
7.46.4. Threats (T)
7.47. 47. Use Cases and Scenarios http://lnkiy.in/02vx3
7.47.1. Use Case Diagram
7.47.1.1. Relationships
7.47.1.1.1. Extend
7.47.1.1.2. Include
7.47.2. Use Case Description
7.47.2.1. Name
7.47.2.2. Goal
7.47.2.3. Actors
7.47.2.4. Preconditions
7.47.2.5. Trigger
7.47.2.6. Flow of Events
7.47.2.7. Post-conditions or Guarantees
7.48. 48. User Stories
7.48.1. Title (optional)
7.48.2. Statement of Value
7.48.2.1. formats (Who, What, Why..)
7.48.2.1.1. "As a <who>, I need to <what>, so that <why>"
7.48.2.1.2. "Given... When... Then..."
7.48.3. Conversation
7.48.4. Acceptance Criteria
7.49. 49. Vendor Assessment
7.49.1. Knowledge and Expertise
7.49.2. Licensing and Pricing Models
7.49.3. Vendor Market Position
7.49.4. Terms and Conditions
7.49.5. Vendor Experience, Reputation, and Stability
7.50. 50. Workshops
7.50.1. Prepare for the Workshop
7.50.2. Workshop Roles
7.50.2.1. Sponsor
7.50.2.2. Facilitator
7.50.2.3. Scribe
7.50.2.4. Timekeeper
7.50.2.5. Participants
7.50.3. Conduct the Workshop
7.50.4. Post Workshop Wrap-up