1. stakeholders and their expectations
1.1. the people involved are the VVT company and the four college students
1.1.1. the VVT company is expecting a well-planned and executed trip so that their company receives a good review
1.1.2. the clients (the four college students) expect a well-planned trip that meets all of their requirements
1.2. communication
1.2.1. communication with the clients will occur once a week with an update on their itinerary
1.2.2. if anything needs to be planned or discussed urgently, then the company will reach out via email right away
2. resources
2.1. tour guides/translator
2.1.1. reservations/tickets for natural parks, museums, and landmarks
2.1.1.1. translator - $1500
2.1.1.2. tickets - $1200
2.2. transportation
2.2.1. must be eco-friendly and together
2.2.1.1. transporation - $1400
2.3. lodging
2.3.1. eco-friendly and together
2.3.1.1. histels - $600
2.4. emergency personnel
2.4.1. medical history, emergency contact either on the phone or in writing
2.5. hiking equipment
2.5.1. hiking equipment - $900
2.6. personal belongings
2.6.1. passport, clothing, toiletries, correct currency, phone plan, travel insurance, plane tickets
2.6.1.1. insurance - $800
2.6.1.2. plane tickets - $1200
2.7. technology
2.7.1. phone with correct phone plan, camera
2.7.1.1. phone plan - $600
3. success
3.1. reviews
3.1.1. customer leaves a 5-star review on VVT's website
3.2. customer satisfaction
3.2.1. verbal agreement from the client that the trip was what they were hoping for
3.2.2. clients have memories and fun stories from the trip
3.2.3. clients got to see and do everything they were planning to do
3.3. return or suggest
3.3.1. customer returns to the company to plan their next trip
3.3.2. client suggests the comapny to their friends to plan their trips
4. goals
4.1. the project aims to successfully plan and complete a trip to Costa Rica for 4 college students
4.2. the client will have an itinerary of their trip, the total cost, and information about departure and activities
4.3. we are being asked to plan a trip to Costa Rica within a budget of $8000-$10000
5. constraints and limitations
5.1. the project has a limit on money, non-eco-friendly housing ,and transportation
5.1.1. $8000-$10000 budget
5.1.2. housing must be eco-friendly (eco-lodges, hostels) and they must stay together
5.1.3. transportation must be eco-friendly and affordable (carpool, vans, buses)
5.2. activities
5.2.1. must be eco-tourism and cultural significant
5.3. food
5.3.1. food must be local and culturally inclined
5.4. the trip must be planned by the time they graduate college
5.5. trip must be at least 2 weeks long
6. key tasks and timelines
6.1. the key tasks are making an itinerary that the client is happy with
6.1.1. the itinerary must be given to the customer 2 weeks before the trip incase of any requests or changes
6.2. trip must be at least 2 weeks long with a well-spaced itinerary
6.2.1. give a 2-month planning period to create the itinerary to sort out timing and plan activities
7. risks
7.1. sickness
7.1.1. have travel insurance, pre-check health 1 week out, have emergency services on speed dial
7.2. cancelation
7.2.1. have insurance, have a backup plan for a different number of clients, have client sign an agreement that states no refunds
7.3. weather
7.3.1. pack appropriate clothing, have a flexible schedule with outdoor and indoor activites being interchangable, and plan around weather
7.4. money
7.4.1. ensure the trip does not exceed the client's budget, make the trip cost clear to the client as soon as possible, leave room for extra charges
7.5. world problems
7.5.1. make sure no political issues are occuring where it is dangerous to enter the country, have an escape plan from the country incase soemthing happens