1. Where does the satisfaction level stand currently?
1.1. Is this even a problem?
1.2. Action 1A: Survey study (sample of the population, not a census survey) based on user satisfaction along with group identifiers. Next action 1AI.
1.2.1. Action 1AI: Data analysis and interpretation. Next action 1AII.
1.2.1.1. Action 1AII: Formal reporting of data. Next action 2A
1.3. Whose satisfaction needs the most attention?
2. How big is this problem?
2.1. Quantifying the data usage
2.1.1. Action 2A: Reports from Mr. Dufresne on server data. Next action 2AI.
2.1.1.1. Action 2AI: Analyze where the data is being used most, when the data is being used most, who is using the most data. Next Action 2AII.
2.1.1.1.1. Action 2AII: Formal reporting of data. Next action 3A
2.1.1.2. This is to determine the amount
2.1.2. Action 3A: School-wide one-on-one interview census on personal internet usage, not satisfaction. Types of devices connected, which port, how long "actively" using, streaming usage, age of device, etc. Next action 3AI.
2.1.2.1. Action 3AI: Data analysis and interpretation Next action 3AII.
2.1.2.1.1. Action 3AII: Formal report of data. Next action 1C and/or 1B.
2.1.2.2. This is to determine for what and by whom the data is being used
2.1.3. These can be run at the same time
2.2. How is the Internet being used correctly and not correctly?
3. Formulating a hypothetical set of action plans
3.1. Assuming an infrastructure problem
3.1.1. Projecting the cost of a service/hardware/technology update. (Research only, no action needed.)
3.1.1.1. Action 1B: Formulation of a formalized plan that the school can use as a guide to update, including multiple cost analyses, future usage predictions, etc.
3.1.2. This follows both grounded theory and the advocacy approach.
3.2. Assuming a usage problem
3.2.1. Action 1C: Determine which aspect of the usage needs to be changed by the USER; laptop type, usage habits, number of devices, etc. Next action 1CI
3.2.1.1. Action 1CI: produce a campaign on the chosen task, and then measure effects. Retest satisfaction (Start at action 1A), if the results are satisfactory, then conclude study.
3.2.2. This follows the scientific method route of research, and grounded theory.