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Equipment Troubleshooting Steps by Mind Map: Equipment Troubleshooting Steps
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Equipment Troubleshooting Steps

No recieve data condition ( check path & distant end broadmore)

Connect Power ( verify voltage)

Is there equipment in our facility?

Yes

Do we control the equipment, Yes, What equipment, ATM, Switch, Power Applied, Yes, Is there a problem connecting to the node via a remote managment system, No, What type of service provided?, CES, ETHERNET, SERIAL, OPTICAL, Proper Cabling, Yes, Check for Service Affecting Alarms, Optical, BITS, HEC, CV, ES, SEFS, SES, LF, Electrical MBR, Error Cells, Transmitting/Recieving greater than allocated ( check data rates on both sides ), LOS ALARM, End User Equipment Not Powered, End User Equipment Not Functioning Correctly, End User Equipment Not Cabled Correctly, Possible Port/Card Fault, Loop Local Port, Using End Equipment, Fail, Software Reset Card ( will drop all service on card for 14 seconds!), Fail, Replace Card, Pass, Verify Service / Continue Troubleshooting Process, Pass, Continue Troubleshooting Process, Using Fireberd, Pass, Continue Troubleshooting Process, Fail, Software Reset Card ( will drop all service on card for 14 seconds!), Fail, Replace Card, Pass, Verify Service / Continue Troubleshooting Process, Fireberd, Pass, Continue Troubleshooting Process, Cell Starvation ALARM, Electrical DS1/E1, DS1 Status, LOS, LCM, Yellow, Red OOF, Line AIS, ATM Status, RxFIFOovfl, Cell Loss, PtrReframe, TxFIFOovfl, Line, Coding, Framing, Data Bit, Front Panel LED, Red, Traffic not bidirectional, Check internal alarms, Green, Continue Troubleshooting Process, No service affecting alarms, No, Connect securely, Re-terminate, Unsure, Verify Pinout & Continuity, Yes, Not at all, Step 1., Open network management diagram, Step 2, Locate node on network management diagram, Step 3, Determine node's ingress point into the management system, Step 4, Login to network device connecting atm switch into network and verify connectivity, UP, Logical Disconnect from management network, ie mis-configuration, DOWN, Visit site and troubleshoot layer one issue., Does the ATM fabric appear to be operational, Yes, Is there 1 or 2 SCPs, 1, Does the SCP appear to be operational, Yes, Connect to the ethernet SCP port and attempt to manage, No, Unsure, 2, Do both the SCPs appear to be operational, Yes, Connect to the ethernet SCP port and attempt to manage, No, only one appears bad, No, both bad, Unsure, No, Determine if TCF critical spares inventory contains fabric, Yes, Sign for spare fabric, Remove all installed netmods from failed atm fabric, Remove faulty fabric from atm switch, Install new fabric in olf fabric's place, Install all previously removed atm netmods into their respective locations, No, Determine if USAFE CSS has spare fabric in inventory, Yes, Sign for spare fabric, Remove all installed netmods from failed atm fabric, Remove faulty fabric from atm switch, Install new fabric in old fabric's place, Install all previously removed atm netmods into their respective locations, No, Your SOL, Intermittently, Network Congestion, Yes, Identify Problem (STP, MULTICASTING, MALICE, ETC), No, Slowly, Network Congestion, Yes, Identify problem and resolve (STP, MULTICASTING, MALICE, ETC), Unsure, Request assistance from FCO tech, Yes, Identify problem and resolve (STP, MULTICASTING, MALICE, ETC), No, Need to work on, No, Attempt to connect to active scp front ethernet port, Success, Failure, Attempt to connect to active scp front serial port, Success, Failure, TCM Routed Communications ?, Yes, SCP Malfunction, Dual SCP, Stage 1, Sync flash and cdb with standby restarting standy after complete, hardware dualscp sycnhronize -synchronize cdb, hardware dualscp sycnhronize -synchronize flash, Backup cdb on foreign system, http method (hardware_dualscp _show -local transfer button), Reset standby SCP, hardware dualscp modify -resetstandby enabled, then yes, Stage 2, Switchover SCP Primary, hardware dualscp switchover, then yes, Verification, Check SCP CPU state, Single SCP, Verification, Check SCP CPU state, Stage 2 Recovery, Stage 1 Recovery, Backup cdb on foreign system, Need to work on, No, No, Connect Power ( verify voltage), Check Breaker, CX, Power Applied, Yes, Proper Cabling, Yes, Check for Service Affecting Alarms, Optical, Electrical MBR, No service affecting alarms, No, Connect securely, Re-terminate, Unsure, Verify Pinout & Continuity, No, Broadmore, Power Applied, Yes, Is it on a working remote managment system, Yes, Is the optical TX/RX port working properly?, How to tell?, Check the indications under Monitor Activity for the Broadmore's Active Optical Card, Errors Present?, Yes, What type of errors?, Far Line, Far Path, Near Path, Near Line, LF, SES, SEFS, ES, CV, HEC, BITS, No, Are there recieved cells?, Yes, Is there Proper Cabling?, No, Connect securely, Re-terminate, Unsure, Verify Pinout & Continuity, Do the configurations match on both Broadmores?, Yes, Check for Service Affecting Alarms, Electrical MBR, LOS ALARM, End User Equipment Not Powered, End User Equipment Not Functioning Correctly, End User Equipment Not Cabled Correctly, Cell Starvation alarm, No recieve data condition ( check path & distant end broadmore), Electrical DS1/E1, DS1 Status, LOS, LCM, Yellow, Red OOF, Line AIS, ATM Status, RxFIFOovfl, Cell Loss, PtrReframe, TxFIFOovfl, Line, Coding, Framing, Data Bit, Front Panel LED, Red, Traffic not bidirectional, Check internal alarms, Green, Continue Troubleshooting Process, No service affecting alarms, No, Which configurations?, DATA RATE, PAYLOAD, CDV, No, No, Not at all, Network Congestion, Yes, Identify Problem (STP, MULTICASTING, MALICE, ETC, No, Physical Disconnect from management network, Log into main CPU, Configure, System Services, Ethernet IP, Verify/Enter correct settings of applicable CPU's, Ping network interface on back of CPU slot, Respond, Continue Troubleshooting from previous step, No Response, Need to remove CPU I/O Module, Maintenance and Diagnostics Menu, Card Specific Functions, Remove CPU I/O Module, Hit Yes Clear EEPROM, Physically remove rear interface and replace, Logical Disconnect from management network, ie mis-configuration, Is it a locally managed or remotely managed (within facility?), Locally, Step 1, Connect physically to the broadmore and test connectivity (ping test), Procedures, Pass, Can you login to the broadmore?, Yes, No, Check cabling to switch or other network appliance, Cabling Good, Cabling Bad, Fail, CPU possibly frozen, Attempt serial communication control, Can you log in?, Yes, Verify IP Config settings on Broadmore, Settings Good, Settings Bad, No, Scrolling Errors, No response at all?, CPU is frozen, Schedual ASI and Restart CPU, Remotely, Intermittently, Network Congestion, Yes, Identify Problem (STP, MULTICASTING, MALICE, ETC), No, Slowly, Network Congestion, Yes, Identify problem and resolve (STP, MULTICASTING, MALICE, ETC), Unsure, Request assistance from FCO tech, Yes, Identify problem and resolve (STP, MULTICASTING, MALICE, ETC), No, Need to work on, Check switch for abnormally rapid blinking lights on every port, No, Attempt to connect to active cpu rear ethernet port, Success, Failure, Attempt to connect to front serial port, Success, Failure, CPU is malfunctioning, Stage 1, Shutdown active cpu card, Did the standby become active?, Yes, Turn on previously active cpu card at the same time being connected via serial, Boot Successful, Verify rear ethernet interface connectivity, Operating system not found, Card has to be replaced, Stage 1, Properly process job with MOC and all applicable areas, Identify, or request from USAFE a new card with an operating system matching the currently installed cpu card, Properly remove, store, inventory update, label, and report defective card., Stage 2, Properly ship, transport, and handle card, Properly install replacement card into empty training broadmore, Wipe all configurations of replacement card ensuring clean system ready for live install, Stage 3, Properly install replacement card into the live broadmore, Sync replacement card with active card, Update all applicable areas of documentation with new card, Close and update MOC and all applicable areas with information, BIOS message, No, See Stage 2, Stage 2, No, Connect Power ( verify voltage), Check Breaker, CANOGA, Power Applied, Yes, Proper Cabling, Yes, No, Connect securely, Re-terminate, Unsure, Verify Pinout & Continuity, No, Connect Power ( verify voltage), PAIRGAIN, Power Applied, Yes, Proper Cabling, Yes, No, Connect securely, Re-terminate, Unsure, Verify Pinout & Continuity, No, Connect Power ( verify voltage), FIBER MUX, Power Applied, Yes, Proper Cabling, Yes, No, Connect securely, Re-terminate, Unsure, Verify Pinout & Continuity, No, MSPP, Cand you control the node remotely, Yes, Is there an alarm condition?, Yes, Check the troubleshooting guide on Cisco's site and follow procedures, Is there a circuit affected?, Yes, Is the circuit a pending or installed action, Pending, Inform circuit actions, Installed, No, Software version 8.5.X, Find out the software version of the node, No, No, Can you control the node directly in front of it, Yes, No, Can you ping the node, Yes, Are you using the correct java runtime enviorment, Yes, No, Visit java.com and download, Unsure, See current software version's CISCO product manual, GBS, KIV-19, Are you able to do a succesful load, Yes, No, Unsure, SOD Server, No, Unsure, Who controls the equipment

Does DISA control the equipment?, Yes, What Equipment, Promina, Have DISA/IDNX check path, Pass, Is this circuit being pre-empted by another circuit, Fail, Have DISA/INDX bounce port, SONET, ODXC, Router, No, Unsure

No

Do We control the equipment?, Yes, No, Unsure

Does the facility owner control the equipment?, Yes, No, Unsure

Does DISA control the equipment?, Yes, No, Unsure