Coordination & Communication
by Ryan Palmer
1. Front Desk/Switchboard
1.1. Scheduling
1.1.1. Interpreter
2. Clinician
2.1. message via Epic
2.2. warm hand offs
2.2.1. interruptions
2.2.2. If BHP busy, MA schedules appt
2.2.3. If BHP busy, message in EPIC
2.3. referral
2.3.1. Passport for health
3. MA
3.1. Documents
3.1.1. MH concerns
3.1.2. Positive depression screening
3.2. Scheduling
3.3. Interruptions
4. Patients
4.1. scheduling
5. No Shows
6. Interpreter
6.1. noted in epic as "Request ####"
6.2. appointment record
7. BHP
7.1. patient outreach
7.2. patient scheduling
7.3. No-Shows
7.4. interrruptions
7.5. Passport
7.6. Exam room
7.7. Referrals to MHP
7.8. MHP scheduling
7.9. warm hand off
8. MHP
8.1. Patient tracking
8.1.1. 1. Phone 2-3 X
8.1.2. 2. letter
8.1.3. Epic??
8.2. Visit notes
8.3. scheduling
8.4. Safety plans & red flags
8.5. Cancellations
8.6. BHN Communications
8.6.1. Addendum Notifications
8.6.2. CC'd Charts
8.6.3. Patient Call
8.6.4. Staff Message- EMR