1. Livestock Knowledge
1.1. Concepts
1.1.1. Freshwater
1.1.1.1. Setup
1.1.1.2. Animal Care
1.1.1.3. New Aquariums
1.1.1.4. Fish Illness
1.1.1.4.1. General Stress
1.1.1.4.2. Funguses
1.1.1.4.3. Parasites
1.1.1.4.4. Bacterial Infections
1.1.1.5. Livestock
1.1.1.5.1. Fish
1.1.1.5.2. Gastropods
1.1.1.5.3. Amphibians
1.1.1.5.4. Crustaceans
1.1.1.5.5. Plants
1.1.2. Saltwater
1.1.2.1. Livestock
1.1.2.1.1. Corals
1.1.2.1.2. Fish
1.1.2.1.3. Macroalgaes
1.1.2.1.4. Inverts
1.1.2.2. Fish Illness
1.1.2.2.1. General Stress
1.1.2.2.2. Funguses
1.1.2.2.3. Parasites
1.1.2.2.4. Bacterial Infections
1.2. Skills
1.2.1. Netting & Bagging
1.2.1.1. Basic Procedures
1.2.1.1.1. Fish
1.2.1.1.2. Label bag
1.2.1.1.3. Keeping Clean
1.2.1.2. Situational Techniques
1.2.1.2.1. Heavily planted tanks
1.2.1.3. Species Specific Strategies
1.2.1.3.1. Plants
1.2.1.3.2. Fish
1.2.1.3.3. Corals
1.2.1.3.4. Live Rock
1.2.1.3.5. Inverts
1.2.2. Using Tags
1.2.2.1. FW Fish
1.2.2.1.1. Compatibility
1.2.2.1.2. Floating Topic
1.2.2.2. Plants
1.2.3. Using prepared resources
1.2.3.1. Betta sheet
1.2.3.2. New tank sheet
2. Dry Goods
2.1. Concepts
2.1.1. Pumps
2.1.1.1. Water Pumps
2.1.1.1.1. External Pumps
2.1.1.1.2. Powerheads
2.1.1.2. Air Pumps
2.1.2. Filters
2.1.2.1. Sponge Filters
2.1.2.2. Canisters
2.1.2.3. Sumps
2.1.2.4. Power Filters
2.1.3. Filter Media
2.1.3.1. Bulk
2.1.3.2. Cartridges
2.1.4. Aquariums
2.1.4.1. Glass
2.1.4.1.1. Aquaplantariums
2.1.4.1.2. Custom sizes
2.1.4.1.3. Nanos
2.1.4.1.4. High Clarity Aquatops
2.1.4.2. Acrylic
2.1.4.2.1. Nanos
2.1.4.2.2. Custom sizes
2.1.5. Food
2.1.5.1. Dry
2.1.5.1.1. Freeze Dry
2.1.5.1.2. Flakes
2.1.5.1.3. Pellets
2.1.5.2. Frozen
2.1.5.3. Live
2.1.6. Medications
2.1.6.1. Antiparasitics
2.1.6.2. Antifungals
2.1.6.3. Antibiotics
2.1.6.4. Broad Spectrum
2.1.7. Lighting
2.1.7.1. Fluorescent
2.1.7.1.1. T5, T8,T10, T12
2.1.7.1.2. CFL
2.1.7.2. Halide
2.1.7.3. LED
2.2. Skills
2.2.1. Identify CC Brands
2.2.2. Essential skills
2.2.2.1. Locate dry goods
3. Customer Service
3.1. Concepts
3.1.1. Our Niche
3.1.1.1. Partnership
3.1.1.1.1. Relationships
3.1.1.2. Expertise
3.1.2. Health Guarantee
3.1.2.1. Saltwater
3.1.2.2. Freshwater
3.2. Skills
3.2.1. Essential Interactions
3.2.1.1. Greetings
3.2.1.2. Information acquisition
3.2.1.2.1. Experience level
3.2.1.2.2. Skill required assessment
3.2.1.3. Handling a line/multiple customers
3.2.1.4. Bagging fish
3.2.2. Basic Interactions
3.2.2.1. Recommendations
3.2.2.2. Power of Suggestion
3.2.3. Tank Setup
3.2.3.1. Essential Chemicals
3.2.3.2. Essential equipment
3.2.3.3. Size recommendations
3.2.4. Troubleshooting
3.2.4.1. Sick tanks
3.2.4.2. Algae problems
3.2.4.2.1. See "Water Chemistry
3.2.4.3. Compatibility problems
4. Water Chemistry
4.1. Concepts
4.1.1. Essential Chemistry
4.1.1.1. Oxygen
4.1.1.2. Temperature
4.1.1.3. Chlorine/Chloramine
4.1.2. Basic Chemistry
4.1.2.1. All Systems
4.1.2.1.1. pH
4.1.2.1.2. Nitrogen Cycle
4.1.2.2. Freshwater
4.1.2.2.1. Plants
4.1.2.3. Saltwater
4.1.2.3.1. Salinty
4.1.2.3.2. Reef
4.1.3. Intermediate Chemsitry
4.1.3.1. Freshwater
4.1.3.2. Saltwater
4.1.3.2.1. Reef
4.1.4. Advanced Chemistry
4.1.4.1. Saltwater
4.1.4.1.1. Reef
4.1.4.2. Plants
4.1.4.2.1. Iron
4.1.4.2.2. Nitrogen
4.2. Skills
4.2.1. Water Testing
4.2.1.1. Basic Testing
4.2.1.1.1. Probes/Monitors
4.2.1.1.2. Dip strips
4.2.1.2. Kits
4.2.1.2.1. Phosphates
4.2.1.2.2. Alkalinity
4.2.2. Manipulate chemistry
4.2.2.1. Basic adjustments
4.2.2.1.1. Adjust pH up/down
4.2.2.1.2. Reef tanks
4.2.2.2. Essential adjustments
4.2.2.2.1. Ammonia
4.2.2.2.2. Nitrates
4.2.2.2.3. Nitrites
4.2.2.2.4. Oxygen
4.2.2.2.5. Temperature
4.2.3. Troubleshoot
4.2.3.1. Essential problem ID
4.2.3.1.1. Cloudy water
4.2.3.1.2. Cycling
4.2.3.2. Basic problem ID
4.2.3.2.1. Green water
4.2.3.3. Intermediate problem ID
4.2.3.4. Advanced problem ID
5. Store Systems
5.1. Concepts
5.1.1. Automated systems
5.1.1.1. Water changes
5.1.1.2. Water creation
5.1.2. Layout
5.1.2.1. Freshwater
5.1.2.1.1. By tank
5.1.2.2. Saltwater
5.1.2.2.1. Inverts
5.1.2.2.2. Fish
5.1.2.3. Display Tanks
5.1.2.3.1. Nanos
5.1.2.3.2. Reef
5.1.2.3.3. Aquaplantarium
5.1.2.3.4. Iwagumi
5.1.2.4. Reef
5.1.2.4.1. Live Rock
5.1.2.4.2. Corals
5.1.3. Display Tanks
5.1.3.1. Mature & stable
5.1.3.2. Propogate
5.1.3.3. Inspire sales
5.1.4. Water Quality
5.1.4.1. Neptune
5.1.4.1.1. Apex
5.1.4.1.2. Web interface
5.1.4.2. Saltwater
5.1.4.2.1. Protein Skimming
5.1.4.2.2. UV Sterilization
5.1.4.2.3. Ozone
5.1.4.2.4. Mech Filtration
5.1.4.2.5. Refugiums
5.1.4.2.6. Bio Filtration
5.1.4.2.7. Chem Filtration
5.1.4.3. Freshwater
5.1.4.4. Nanos & Showtanks
5.1.5. Source water
5.1.5.1. RO/DI
5.1.5.2. Dechlorinated Water
5.1.5.3. Saltwater
5.1.6. Lighting
5.1.6.1. Reef
5.1.6.2. Saltwater
5.1.6.3. Freshwater
5.2. Skills
5.2.1. Maintain freshwater systems
5.2.1.1. Repair/Replace
5.2.1.1.1. Broken lights
5.2.1.1.2. Sponges
5.2.1.1.3. Heaters
5.2.1.2. Medication
5.2.1.3. Maintain filters
5.2.1.3.1. Wash sponges
5.2.1.3.2. Unclog
5.2.1.4. Run auto-topoff
5.2.1.5. Gravel vacuum
5.2.2. Maintain saltwater systems
5.2.2.1. Reef
5.2.2.2. Fish/Inverts
5.2.3. Maintain display tanks
5.2.3.1. Water Quality
5.2.3.1.1. Top-off
5.2.3.1.2. Water Change
5.2.3.1.3. Maintain filter
5.2.3.2. Appearance
5.2.3.2.1. Scrub algae
5.2.3.2.2. Bleach
5.2.3.2.3. Maintain livestock