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TWC301 Reading Notes by Mind Map: TWC301 Reading Notes
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TWC301 Reading Notes

Characteristics of Technical and Professional Communication

rhetorical

audience centered

technology oriented

ethical

research oriented

professional

design centered

visual

concise

Processes of Technical Writing

planning

researching

organizing

drafting

designing

integrating visuals

revising

rewriting

editing

testing

Technical and Professional Communication Genres

e-mails

memos

letters

resumes

definitions

descriptions

websites and text messages

instructions

manuals

proposals

informal reports

formal reports

presentations

PSA: Problem Solving Approach

plan

research

draft

review

distribute

Workplace Problems

require information and action to solve

Rhetorical Problems

require choosing the best approach to communication problems

Thinking Rhetorically

exigency

audience

document

contextual factors & constraints

workplace writer

Word Processors

revise or change documents

use templates and style guides

create tables or columns

use multiple windows

find and replace specific words or phrases

insert symbols, images, or charts

edit for language, grammar, or style

share or post documents

include active hypertext links

Presentation Software

create slideshow with sound, video, or graphics

apply design themes and templates

use different views

share presentations

Graphics & Imaging Software

edit and crop images

erase parts of images

manipulate images

create text objects

develop graphic images

design graphs, tables, & flowcharts

change text appearance

add sound or motion

Web-authoring Software

enter text, graphics, & multimedia objects

switch between various modes

easily upload or post to a server

create Cascading Style Sheets

insert navigational buttons

Desktop Publishing Software

magazines

newsletters

flyers

Technology

makes collaboration more efficient

Email Efficiency

speed

price

convenience

organization

Communication Online

appropriate email address

appropriate subject line

respect others' bandwidth

lurk before leaping

polish writing

pay attention to capitalization

use attachments appropriately

back up and save files

World Wide Web

access

storage

multimedia use

transmission

collaboration

Electronic Communication

wireless messaging

videoconferencing

instant messaging

email

Ethics

right & wrong

understanding is crucial

metaethics

normative ethics

applied ethics

linked with law

code of ethics

Workplace Writers

attentive to law, honesty, and confidentiality

consider how editing and revising a document might alter the meaning

avoid using deceptive or evasive language, inappropriate jargon, or manipulating information

Transnational

global community without national borders

Multinational

distinctive borders between countries

Language

target language

official national languages

international English

text directionality

writing style

Education

literacy

common body of knowledge

learning style

Politics & Law

trade issues

legal issues

political traditions and symbols

Society

age

business etiquette

family & social interactions

Differences

Language

Technology

Education

Politics & Law

Economics

Society

Religion

Avoiding Steroetypes

avoid assumptions

ask questions

collaborate with the translator

Enhancing Translation

terminology

clarity

cultural & rhetorical differences

design

Accommodating Transnational Audiences

localization

internationalization

globalization

verbal comunication

Transnational Ethics

write clearly

localize your writing

account for visual and auditory perceptions

Predrafting Strategies

confirm your purpose

analyze your audience

gather your information

develop your ideas about the information

organize your information

organizational strategies

Writing The Draft

parts of a document

a nonlinear process

drafting the body

drafting the conclusion

drafting the introduction