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TWC301 Reading Notes by Mind Map: TWC301 Reading Notes
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TWC301 Reading Notes

Characteristics of Technical and Professional Communication

rhetorical

audience centered

technology oriented

ethical

HWT: Ethics in Writing

research oriented

professional

design centered

visual

concise

HTW: Conciseness

Processes of Technical Writing

planning

researching

organizing

drafting

designing

HTW: Layout and Design

integrating visuals

revising

rewriting

editing

testing

Technical and Professional Communication Genres

e-mails

memos

letters

HTW: Letters

resumes

definitions

descriptions

websites and text messages

instructions

manuals

proposals

informal reports

formal reports

presentations

PSA: Problem Solving Approach

plan

research

draft

HTW: Writing a Draft

review

distribute

Workplace Problems

require information and action to solve

present obstacles to a particular workplace environment

Rhetorical Problems

require choosing the best approach to communication problems

difficulties or troubles involved in the production of a text or document

Thinking Rhetorically

exigency

Document Purposes, inform, define, explain, propose, convince

audience

positive attitude

negative attitude

neutral attitude

document

contextual factors & constraints

workplace writer

correctness

experience & expertise

goodwill

identification

trust

Word Processors

revise or change documents

use templates and style guides

create tables or columns

use multiple windows

find and replace specific words or phrases

insert symbols, images, or charts

edit for language, grammar, or style

share or post documents

include active hypertext links

Presentation Software

create slideshow with sound, video, or graphics

apply design themes and templates

use different views

share presentations

Graphics & Imaging Software

edit and crop images

erase parts of images

manipulate images

create text objects

develop graphic images

design graphs, tables, & flowcharts

change text appearance

add sound or motion

Web-authoring Software

enter text, graphics, & multimedia objects

switch between various modes

easily upload or post to a server

create Cascading Style Sheets

insert navigational buttons

Desktop Publishing Software

magazines

newsletters

HTW: Newsletters

flyers

Technology

makes collaboration more efficient

Email Efficiency

speed

price

convenience

organization

Communication Online

appropriate email address

appropriate subject line

respect others' bandwidth

lurk before leaping

polish writing

pay attention to capitalization

use attachments appropriately

back up and save files

World Wide Web

access

storage

multimedia use

transmission

collaboration

Electronic Communication

wireless messaging

videoconferencing

instant messaging

HTW: Instant Messaging

email

HTW: E-mail

Ethics

right & wrong

understanding is crucial

metaethics

study of where ethical ideas come from and how they develop

normative ethics

study of ethics concerned with classifying what is considered right and wrong

applied ethics

study of particular ethical issues, problems, and circumstances

linked with law

code of ethics

Workplace Writers

attentive to law, honesty, and confidentiality

consider how editing and revising a document might alter the meaning

avoid using deceptive or evasive language, inappropriate jargon, or manipulating information

Transnational

global community without national borders

Multinational

distinctive borders between countries

Language

target language

official national languages

international English

text directionality

writing style

Education

literacy

common body of knowledge

learning style

Politics & Law

trade issues

legal issues

political traditions and symbols

Society

age

business etiquette

family & social interactions

Differences

Language

Technology

Education

Politics & Law

Economics

Society

Religion

Avoiding Steroetypes

avoid assumptions

ask questions

collaborate with the translator

Enhancing Translation

terminology

clarity

HTW: Clarity

cultural & rhetorical differences

design

Accommodating Transnational Audiences

localization

general

radical

internationalization

the process of writing documents so they can easily be localized for transnational audiences

globalization

verbal comunication

Transnational Ethics

write clearly

use correct punctuation, HTW: Punctuation

include definite articles

avoid using pronouns

use terminology consistently

avoid idiomatic language, HTW: Idioms

avoid comparatives

localize your writing

recognize alphabetic differences

use local numbers

be alert to time differences

avoid references to Holidays

avoid cultural references

avoid humor

account for visual and auditory perceptions

avoid images of people and hand gestures

reevaluate design elements and prniciples

account for differences in sound interpretation

Predrafting Strategies

confirm your purpose

analyze your audience

level of expertise

level of education

cultural differences

attitudes

expectation

context document will be read

gather your information

develop your ideas about the information

collaboration & discussion, HTW: Collaborative Writing

listing

freewriting

clustering

organize your information

purpose

audience

logic

ethics

organizational strategies

sequential, HTW: Sequential

chronological

order of importance

general/specific

division

classification

cause and effect

comparison/contrast

spatial

Writing The Draft

parts of a document

front matter, table of contents, byline, list of figures, materials, parts, or tools lists, executive summary/abstract, inside and return addresses, cover image, introduction, alerts and warnings, definitions, date, title

body, procedures, data, steps

end matter, conclusions, additional information, troubleshooting suggestions, additional warnings or alerts, recommendations, indexes, appendixes, glossaries, contact information, follow-up information

a nonlinear process

drafting the body

coverage & length

organization & access

drafting the conclusion

drafting the introduction

purpose/objective

scope, HTW: Scope

statement of the problem

relevant information/background

key terms

overview of organization

summary