Technical Communication

This is my concept mapping and note taking for TWC 301.

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Technical Communication by Mind Map: Technical Communication

1. Netiquette

1.1. choose an appropriate email address

1.2. use an appropriate subject

1.2.1. 4-8 words

1.3. respect others' bandwith

1.3.1. keep short

1.3.2. don't include complete text in a reply email

1.4. lurk before you leap

1.5. polish your writing

1.5.1. if your emails are sloppy, you may seem careless,too

1.6. watch those caps

1.6.1. you appear to be shouting

1.7. use attachments properly

1.7.1. contact in advance for big files

1.7.2. inform about attachment

1.7.3. HTW: try to keep short msgs in message, so don't have to open an attachment

1.8. back it up/save it

1.9. Nothing is private!

1.9.1. illegal

1.9.2. inappropriate

1.9.3. offensive

2. Types of Technical Comm.

2.1. Email

2.2. Letters

2.3. Proposals

2.4. Manuals

2.5. Job Search docs

2.6. Websites

2.7. Presentations

2.8. Memos...

3. Characteristics of Tech. Comm.

3.1. Rhetorical

3.2. Audience Centered

3.3. Tech oriented

3.4. Ethical

3.5. Research oriented

3.6. Professional

3.7. Visual

3.8. Design-centered

3.9. Concise

4. Defined:

4.1. "information about a technical subject to a specific audience for a specific purpose"

5. Process

5.1. Planning

5.2. Researching

5.3. Organizing

5.4. Designing

5.5. Drafting

5.6. Integrating Visuals

5.7. Revising

5.8. Rewriting

5.9. Editing

5.10. Testing

6. New node

7. Problem Solving Approach: PSA

7.1. plan

7.1.1. confirm your purpose

7.1.2. analyze audience

7.2. research

7.2.1. gather info

7.2.2. develop ideas

7.2.2.1. collaboration

7.2.2.2. listing

7.2.2.3. freewriting

7.2.2.4. clustering

7.2.2.4.1. who, what, where, when, why, how?

7.2.2.4.2. HTW mindmap?

7.2.3. organizing info

7.2.3.1. purpose

7.2.3.2. audience

7.2.3.3. logic

7.2.3.4. ethics

7.2.4. organizational strategy

7.2.4.1. sequential

7.2.4.1.1. numbered

7.2.4.1.2. transition words

7.2.4.1.3. sequence words

7.2.4.1.4. images to clarify sequence

7.2.4.2. chronological

7.2.4.2.1. timeline

7.2.4.2.2. flowchart

7.2.4.3. order of importance

7.2.4.3.1. increase/decreasing order

7.2.4.4. general/specific

7.2.4.4.1. background

7.2.4.4.2. scope

7.2.4.4.3. context

7.2.4.4.4. examples

7.2.4.4.5. derived from deductive reasoning

7.2.4.4.6. flowchart can help when drafting

7.2.4.4.7. language to identify pattern

7.2.4.5. division

7.2.4.5.1. allows you to divide a whole idea into components

7.2.4.5.2. images to show how everything is connected

7.2.4.5.3. lists to identify parts of whole

7.2.4.5.4. classification system to group parts together

7.2.4.6. classification

7.2.4.6.1. groups items according to similarites

7.2.4.6.2. well-designed and thought out categories

7.2.4.6.3. parallel structures

7.2.4.6.4. without leaving anything out

7.2.4.6.5. keywords to identify classes and rationals behind them

7.2.4.7. cause & effect

7.2.4.7.1. relationships between events

7.2.4.7.2. only evidence that's directly linked

7.2.4.7.3. evidence of more general data

7.2.4.7.4. only plausible data

7.2.4.7.5. chart/diagram to organize info to show relationships

7.2.4.8. comparison/contrast

7.2.4.8.1. charts, tables, graphs, etc to show comparison

7.2.4.8.2. evaluative language

7.2.4.8.3. only representative language

7.2.4.8.4. data that's plausibly compared

7.2.4.9. HTW spatial

7.2.4.9.1. physical space or objects

7.2.4.10. OVERALL TIPS

7.2.4.10.1. explicit

7.2.4.10.2. consistent

7.2.4.10.3. consider access method

7.2.4.10.4. ethically presented

7.2.4.10.5. identify primary and secondary points of info

7.2.4.10.6. task-based info should be in order of action

7.3. draft

7.3.1. front matter

7.3.1.1. title

7.3.1.2. cover image

7.3.1.3. date

7.3.1.4. byline

7.3.1.5. table of contents

7.3.1.6. list of figures

7.3.1.7. executive summary/abstract

7.3.1.8. materials, parts, or tools lists

7.3.1.9. inside and return addresses

7.3.1.10. definitions

7.3.1.11. alerts and warnings

7.3.1.12. introductions

7.3.1.12.1. purpose/objective

7.3.1.12.2. scope

7.3.1.12.3. statement of problem

7.3.1.12.4. information/background

7.3.1.12.5. key terms

7.3.1.12.6. overview of organization

7.3.1.12.7. summary

7.3.2. body

7.3.2.1. procedures

7.3.2.2. data

7.3.2.3. steps

7.3.3. end matter

7.3.3.1. conclusions

7.3.3.2. additional information

7.3.3.3. troubleshooting suggestions

7.3.3.4. additional warning/alerts

7.3.3.5. recommendations

7.3.3.6. indexes

7.3.3.7. appendixes

7.3.3.8. glossaries

7.3.3.9. contact information

7.3.3.10. follow-up information

7.4. review

7.5. distribute

8. Problems

8.1. workplace

8.1.1. perceived problems

8.1.2. real problems

8.2. Rhetorical

8.2.1. Aristotle: "study of the available means of persuasion in any given situation"

8.2.2. Thinking rhetorically

8.2.2.1. exigency

8.2.2.1.1. To inform

8.2.2.1.2. To define

8.2.2.1.3. To explain

8.2.2.1.4. To propose

8.2.2.1.5. To convince

8.2.2.2. workplace writer

8.2.2.2.1. correctness

8.2.2.2.2. experience/expertise

8.2.2.2.3. goodwill

8.2.2.2.4. identification

8.2.2.2.5. Trust

8.2.2.3. audience

8.2.2.3.1. vary/ multiple audiences

8.2.2.3.2. expectations/attitudes

8.2.2.3.3. use documents differently

8.2.2.4. document

8.2.2.4.1. audience needs

8.2.2.4.2. create credibility

8.2.2.5. contextual factors/ constraints

8.2.2.5.1. don't exist in a vacuum

8.2.2.5.2. Ex. Location

9. Creating Documents

9.1. word processors

9.2. presentation software

9.3. graphics/imaging software

9.4. web-authoring

9.5. desktop publishing software

9.6. help/ e-learning authoring tools

9.7. single-sourcing programs

10. communicating-collaboration

10.1. internet

10.1.1. intranets

10.1.1.1. private networks to share/collab

10.1.1.2. authentication needed

10.2. WWW

10.2.1. access

10.2.2. storage

10.2.3. multimedia

10.2.4. transmission

10.2.5. collab

10.3. email

10.3.1. speed

10.3.2. price

10.3.3. convenience

10.3.4. organization

10.4. HTW: messaging

10.4.1. AOL

10.4.2. Yahoo!

10.5. videoconfrencing

10.6. groupware

10.6.1. plan, draft, revise, manage documents

10.6.2. HTW: presentations, spreadsheets, documents

10.6.3. share documents/files

10.6.4. IM, videoconfrencing, blogging

10.6.5. email/text message

10.6.6. whiteboards

10.6.7. webpages

10.6.8. manage contacts

11. ethics

11.1. defined: code of conduct that helps individuals determine what is right/wrong

11.1.1. normative ethics

11.1.1.1. study of ethics concerned with classifying what is considered right/wrong

11.1.2. applied ethics

11.1.2.1. study of particular ethical issues, problems, and circumstances

11.1.3. metaethics

11.1.3.1. study of where ethical ideas come from/develop

11.2. Guidelines

11.2.1. ethics/laws not the same

11.2.1.1. liability laws

11.2.1.2. environmental laws

11.2.1.3. copyright laws

11.2.1.4. patent laws

11.2.1.5. trademark and service mark laws

11.2.1.6. contract laws

11.2.2. be honest

11.2.3. respect confidentiality

11.3. technology

11.3.1. email

11.3.2. visuals

11.3.3. websites

11.4. unethical

11.4.1. deceptive/evasive language

11.4.2. misinterpret issue

11.4.2.1. abstract language

11.4.2.2. jargon

11.4.2.3. emphasis/suppression of info

11.4.2.4. visual rhetoric

11.4.2.5. plagiarism

11.4.2.6. inaccurate info

11.4.2.6.1. double check everything!

11.4.3. New node

11.5. transnational

12. Culture

12.1. differences

12.1.1. language

12.1.1.1. target language

12.1.1.2. national languages

12.1.1.3. international English

12.1.1.4. text direction

12.1.1.5. writing style

12.1.2. technology

12.1.2.1. same technology?

12.1.2.2. machine translation

12.1.2.2.1. limited capabilities

12.1.3. education

12.1.3.1. literacy

12.1.3.2. common knowledge

12.1.3.3. learning style

12.1.4. politics/law

12.1.4.1. trade issues

12.1.4.2. legal issues

12.1.4.3. political traditions/symbols

12.1.5. society

12.1.5.1. age

12.1.5.2. business etiquette

12.1.5.3. family/social interaction

12.1.6. economics

12.1.6.1. currency value

12.1.6.2. exchange rates

12.1.6.3. assigning monetary value

12.1.7. religion

12.2. stereotypes

12.2.1. assumptions

12.3. learning

12.3.1. asking questions

12.3.2. work with a translator

12.3.2.1. translation

12.3.2.1.1. terminology

12.3.2.1.2. clarity

12.3.2.1.3. cultural/rhetorical

12.3.2.1.4. design