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Technical Communication by Mind Map: Technical
Communication
0.0 stars - reviews range from 0 to 5

Technical Communication

Netiquette

choose an appropriate email address

use an appropriate subject

4-8 words

respect others' bandwith

keep short

don't include complete text in a reply email

lurk before you leap

polish your writing

if your emails are sloppy, you may seem careless,too

watch those caps

you appear to be shouting

use attachments properly

contact in advance for big files

inform about attachment

HTW: try to keep short msgs in message, so don't have to open an attachment

back it up/save it

Nothing is private!

illegal

inappropriate

offensive

Types of Technical Comm.

Email

Letters

Proposals

Manuals

Job Search docs

Websites

Presentations

Memos...

I never realized that memos had a specific format. I always thought that memos were primarily informal. Upon further reading, I learned that there is more than one format, and in many cases the format is not that informal.  

Characteristics of Tech. Comm.

Rhetorical

Audience Centered

The intended audience must be taken into consideration for effective technical communication. The context must, in addition to the "reciever," be considered.

Tech oriented

Ethical

Researching helps one determine ethical communication. The book was a great source to check if you're writing ethically.

Research oriented

Professional

Visual

This topic really stuck with me. I was a graphic design major before switching to design management. It is very interesting to see that the design and visuals really help to increase understanding, in addition to helping break up large bodies of text. Also, how different colors/sizes of the text itself can be used in different situations.

Design-centered

Concise

Most email is very concise, about a page to a page and half. If it is longer, there is a chance that your reader may not make it to the end.   It is important for other types of writing to be concise, too.

Defined:

"information about a technical subject to a specific audience for a specific purpose"

Process

Planning

Researching

Organizing

Designing

Drafting

Integrating Visuals

Revising

Rewriting

Editing

Testing

New node

Problem Solving Approach: PSA

plan

confirm your purpose

analyze audience

research

gather info

develop ideas, collaboration, listing, freewriting, clustering, who, what, where, when, why, how?, HTW mindmap?

organizing info, purpose, audience, logic, ethics

organizational strategy, sequential, numbered, transition words, sequence words, images to clarify sequence, chronological, timeline, flowchart, order of importance, increase/decreasing order, increasing order, powerpoints, decreasing order, numerous points and reader attentive to most important info, alert in intro, numbered lists, explanation of importance, general/specific, background, scope, context, examples, formal reports, HTW scientific reports, derived from deductive reasoning, flowchart can help when drafting, language to identify pattern, division, allows you to divide a whole idea into components, ex. physical items, images to show how everything is connected, lists to identify parts of whole, classification system to group parts together, classification, groups items according to similarites, well-designed and thought out categories, parallel structures, without leaving anything out, keywords to identify classes and rationals behind them, cause & effect, relationships between events, can be hard to prove that certain things CAUSED certain EFFECTS, only evidence that's directly linked, evidence of more general data, only plausible data, chart/diagram to organize info to show relationships, comparison/contrast, charts, tables, graphs, etc to show comparison, evaluative language, only representative language, data that's plausibly compared, HTW spatial, physical space or objects, info in relation to spaces affected by info, show how areas are affected, describe details of the space so that they are related to info, organize info that show connections between parts of space, consider using: subdivisions, images, lists, OVERALL TIPS, explicit, consistent, consider access method, ethically presented, identify primary and secondary points of info, task-based info should be in order of action

draft

front matter, title, cover image, date, byline, table of contents, list of figures, executive summary/abstract, materials, parts, or tools lists, inside and return addresses, definitions, alerts and warnings, introductions, purpose/objective, scope, statement of problem, information/background, key terms, overview of organization, summary

body, procedures, data, steps

end matter, conclusions, additional information, troubleshooting suggestions, additional warning/alerts, recommendations, indexes, appendixes, glossaries, contact information, follow-up information

review

distribute

Problems

workplace

perceived problems

real problems

Rhetorical

Aristotle: "study of the available means of persuasion in any given situation"

Thinking rhetorically, exigency, To inform, To define, To explain, To propose, To convince, workplace writer, correctness, experience/expertise, goodwill, identification, Trust, audience, vary/ multiple audiences, transnational audiences, localization, general, radical, benefits, improve sales, overcome cultural differences, overcome inherent resistance, reach world markets/ niches, internalization, globalization, verbal communication, guidelines, HTW write clearly, correct punctuation, definite articles, avoid pronouns, terminology consistent, HTW avoid idioms, acronyms, abbreviations, jargon, slang, avoid comparatives, localize writing, alphabetic differences, local numbers, time differences, time sensitive information, avoid holiday references, may offend, avoid cultural references, avoid humor, insulting/offensive, account for visual/auditory perceptions, HTW consider visual perceptions, Ask Jeeves, colors, animals, avoid images of people/hand gestures, "okay" vs "zero", reevaluate design elements/principles, read left-right vs right-left, 30% more space than english, account for sound interpretation, computer beeps in US vs Japan, expectations/attitudes, use documents differently, document, audience needs, create credibility, ethos, contextual factors/ constraints, don't exist in a vacuum, Ex. Location

Creating Documents

word processors

presentation software

graphics/imaging software

web-authoring

desktop publishing software

help/ e-learning authoring tools

single-sourcing programs

communicating-collaboration

internet

intranets, private networks to share/collab, authentication needed

WWW

access

storage

multimedia

transmission

collab

email

speed

price

convenience

organization

HTW: messaging

HTW PG 256: The reading in the HTW says that IM falls somewhere between telephone calls and email messaging. The general ettiquette for instant messages is to keep messages simple and cover only one subject in each message. Also, abbreviations are very common but should be avoided when the receipient may not understand them. There is a great example of an instant message screen on PG 257

AOL

Yahoo!

videoconfrencing

groupware

plan, draft, revise, manage documents

HTW: presentations, spreadsheets, documents

share documents/files

IM, videoconfrencing, blogging

email/text message

whiteboards

webpages

manage contacts

ethics

defined: code of conduct that helps individuals determine what is right/wrong

normative ethics, study of ethics concerned with classifying what is considered right/wrong

applied ethics, study of particular ethical issues, problems, and circumstances

metaethics, study of where ethical ideas come from/develop

Guidelines

ethics/laws not the same, liability laws, environmental laws, copyright laws, patent laws, trademark and service mark laws, contract laws

be honest

respect confidentiality

technology

email

visuals

websites

unethical

deceptive/evasive language

misinterpret issue, abstract language, jargon, emphasis/suppression of info, visual rhetoric, plagiarism, inaccurate info, double check everything!

New node

transnational

Culture

differences

language, target language, national languages, international English, text direction, writing style

technology, same technology?, machine translation, limited capabilities

education, literacy, common knowledge, learning style

politics/law, trade issues, legal issues, political traditions/symbols

society, age, business etiquette, family/social interaction

economics, currency value, exchange rates, assigning monetary value

religion

stereotypes

assumptions

learning

asking questions

work with a translator, translation, terminology, clarity, cultural/rhetorical, design