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Technical Communication by Mind Map: Technical Communication
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Technical Communication

Netiquette

choose an appropriate email address

use an appropriate subject

respect others' bandwith

lurk before you leap

polish your writing

watch those caps

use attachments properly

back it up/save it

Nothing is private!

Types of Technical Comm.

Email

Letters

Proposals

Manuals

Job Search docs

Websites

Presentations

Memos...

I never realized that memos had a specific format. I always thought that memos were primarily informal. Upon further reading, I learned that there is more than one format, and in many cases the format is not that informal.  

Characteristics of Tech. Comm.

Rhetorical

Audience Centered

The intended audience must be taken into consideration for effective technical communication. The context must, in addition to the "reciever," be considered.

Tech oriented

Ethical

Researching helps one determine ethical communication. The book was a great source to check if you're writing ethically.

Research oriented

Professional

Visual

This topic really stuck with me. I was a graphic design major before switching to design management. It is very interesting to see that the design and visuals really help to increase understanding, in addition to helping break up large bodies of text. Also, how different colors/sizes of the text itself can be used in different situations.

Design-centered

Concise

Most email is very concise, about a page to a page and half. If it is longer, there is a chance that your reader may not make it to the end.   It is important for other types of writing to be concise, too.

Defined:

"information about a technical subject to a specific audience for a specific purpose"

Process

Planning

Researching

Organizing

Designing

Drafting

Integrating Visuals

Revising

Rewriting

Editing

Testing

New node

Problem Solving Approach: PSA

plan

research

draft

review

distribute

Problems

workplace

Rhetorical

Creating Documents

word processors

presentation software

graphics/imaging software

web-authoring

desktop publishing software

help/ e-learning authoring tools

single-sourcing programs

communicating-collaboration

internet

WWW

email

HTW: messaging

HTW PG 256: The reading in the HTW says that IM falls somewhere between telephone calls and email messaging. The general ettiquette for instant messages is to keep messages simple and cover only one subject in each message. Also, abbreviations are very common but should be avoided when the receipient may not understand them. There is a great example of an instant message screen on PG 257

videoconfrencing

groupware

ethics

defined: code of conduct that helps individuals determine what is right/wrong

Guidelines

technology

unethical

transnational

Culture

differences

stereotypes

learning