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I never realized that memos had a specific format. I always thought that memos were primarily informal. Upon further reading, I learned that there is more than one format, and in many cases the format is not that informal.
The intended audience must be taken into consideration for effective technical communication. The context must, in addition to the "reciever," be considered.
Researching helps one determine ethical communication. The book was a great source to check if you're writing ethically.
This topic really stuck with me. I was a graphic design major before switching to design management. It is very interesting to see that the design and visuals really help to increase understanding, in addition to helping break up large bodies of text. Also, how different colors/sizes of the text itself can be used in different situations.
Most email is very concise, about a page to a page and half. If it is longer, there is a chance that your reader may not make it to the end. It is important for other types of writing to be concise, too.
HTW PG 256: The reading in the HTW says that IM falls somewhere between telephone calls and email messaging. The general ettiquette for instant messages is to keep messages simple and cover only one subject in each message. Also, abbreviations are very common but should be avoided when the receipient may not understand them. There is a great example of an instant message screen on PG 257