Technical Communication

This is my concept mapping and note taking for TWC 301.

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Technical Communication by Mind Map: Technical Communication

1. Netiquette

1.1. choose an appropriate email address

1.2. use an appropriate subject

1.2.1. 4-8 words

1.3. respect others' bandwith

1.3.1. keep short

1.3.2. don't include complete text in a reply email

1.4. lurk before you leap

1.5. polish your writing

1.5.1. if your emails are sloppy, you may seem careless,too

1.6. watch those caps

1.6.1. you appear to be shouting

1.7. use attachments properly

1.7.1. contact in advance for big files

1.7.2. inform about attachment

1.7.3. HTW: try to keep short msgs in message, so don't have to open an attachment

1.8. back it up/save it

1.9. Nothing is private!

1.9.1. illegal

1.9.2. inappropriate

1.9.3. offensive

2. Types of Technical Comm.

2.1. Email

2.2. Letters

2.3. Proposals

2.4. Manuals

2.5. Job Search docs

2.6. Websites

2.7. Presentations

2.8. Memos...

3. Characteristics of Tech. Comm.

3.1. Rhetorical

3.2. Audience Centered

3.3. Tech oriented

3.4. Ethical

3.5. Research oriented

3.6. Professional

3.7. Visual

3.8. Design-centered

3.9. Concise

4. Defined:

4.1. "information about a technical subject to a specific audience for a specific purpose"

5. Process

5.1. Planning

5.2. Researching

5.3. Organizing

5.4. Designing

5.5. Drafting

5.6. Integrating Visuals

5.7. Revising

5.8. Rewriting

5.9. Editing

5.10. Testing

6. New node

7. Problem Solving Approach: PSA

7.1. plan

7.1.1. confirm your purpose

7.1.2. analyze audience

7.2. research

7.2.1. gather info

7.2.2. develop ideas collaboration listing freewriting clustering who, what, where, when, why, how? HTW mindmap?

7.2.3. organizing info purpose audience logic ethics

7.2.4. organizational strategy sequential numbered transition words sequence words images to clarify sequence chronological timeline flowchart order of importance increase/decreasing order general/specific background scope context examples derived from deductive reasoning flowchart can help when drafting language to identify pattern division allows you to divide a whole idea into components images to show how everything is connected lists to identify parts of whole classification system to group parts together classification groups items according to similarites well-designed and thought out categories parallel structures without leaving anything out keywords to identify classes and rationals behind them cause & effect relationships between events only evidence that's directly linked evidence of more general data only plausible data chart/diagram to organize info to show relationships comparison/contrast charts, tables, graphs, etc to show comparison evaluative language only representative language data that's plausibly compared HTW spatial physical space or objects OVERALL TIPS explicit consistent consider access method ethically presented identify primary and secondary points of info task-based info should be in order of action

7.3. draft

7.3.1. front matter title cover image date byline table of contents list of figures executive summary/abstract materials, parts, or tools lists inside and return addresses definitions alerts and warnings introductions purpose/objective scope statement of problem information/background key terms overview of organization summary

7.3.2. body procedures data steps

7.3.3. end matter conclusions additional information troubleshooting suggestions additional warning/alerts recommendations indexes appendixes glossaries contact information follow-up information

7.4. review

7.5. distribute

8. Problems

8.1. workplace

8.1.1. perceived problems

8.1.2. real problems

8.2. Rhetorical

8.2.1. Aristotle: "study of the available means of persuasion in any given situation"

8.2.2. Thinking rhetorically exigency To inform To define To explain To propose To convince workplace writer correctness experience/expertise goodwill identification Trust audience vary/ multiple audiences expectations/attitudes use documents differently document audience needs create credibility contextual factors/ constraints don't exist in a vacuum Ex. Location

9. Creating Documents

9.1. word processors

9.2. presentation software

9.3. graphics/imaging software

9.4. web-authoring

9.5. desktop publishing software

9.6. help/ e-learning authoring tools

9.7. single-sourcing programs

10. communicating-collaboration

10.1. internet

10.1.1. intranets private networks to share/collab authentication needed

10.2. WWW

10.2.1. access

10.2.2. storage

10.2.3. multimedia

10.2.4. transmission

10.2.5. collab

10.3. email

10.3.1. speed

10.3.2. price

10.3.3. convenience

10.3.4. organization

10.4. HTW: messaging

10.4.1. AOL

10.4.2. Yahoo!

10.5. videoconfrencing

10.6. groupware

10.6.1. plan, draft, revise, manage documents

10.6.2. HTW: presentations, spreadsheets, documents

10.6.3. share documents/files

10.6.4. IM, videoconfrencing, blogging

10.6.5. email/text message

10.6.6. whiteboards

10.6.7. webpages

10.6.8. manage contacts

11. ethics

11.1. defined: code of conduct that helps individuals determine what is right/wrong

11.1.1. normative ethics study of ethics concerned with classifying what is considered right/wrong

11.1.2. applied ethics study of particular ethical issues, problems, and circumstances

11.1.3. metaethics study of where ethical ideas come from/develop

11.2. Guidelines

11.2.1. ethics/laws not the same liability laws environmental laws copyright laws patent laws trademark and service mark laws contract laws

11.2.2. be honest

11.2.3. respect confidentiality

11.3. technology

11.3.1. email

11.3.2. visuals

11.3.3. websites

11.4. unethical

11.4.1. deceptive/evasive language

11.4.2. misinterpret issue abstract language jargon emphasis/suppression of info visual rhetoric plagiarism inaccurate info double check everything!

11.4.3. New node

11.5. transnational

12. Culture

12.1. differences

12.1.1. language target language national languages international English text direction writing style

12.1.2. technology same technology? machine translation limited capabilities

12.1.3. education literacy common knowledge learning style

12.1.4. politics/law trade issues legal issues political traditions/symbols

12.1.5. society age business etiquette family/social interaction

12.1.6. economics currency value exchange rates assigning monetary value

12.1.7. religion

12.2. stereotypes

12.2.1. assumptions

12.3. learning

12.3.1. asking questions

12.3.2. work with a translator translation terminology clarity cultural/rhetorical design