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Technical and Professional Communication in the Workplace by Mind Map: Technical and Professional
Communication in the Workplace
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Technical and Professional Communication in the Workplace

Activities(Ch1)

Characteristics(Ch1)

Rhetorical

Audience Centered

Technology Oriented

Ethical

Research Oriented

Professional

Visual

Design Centered

Concise

Plan

Research

Organizing

Drafting

Design

Integrating Visuals

Revising

Rewriting

Editing

Testing

PSA

Plan

Research

Draft

Review

Distribute

HTW:5 Steps to Successful Writing

Preparation

Research

Organization

Writing

Revision

Workplace & Rhetorical Problems(Ch2)

Rhetoric- Many use it to suggest that a speaker/writer is up to some trick,skirting the truth, or outright lying.Used as a pejorative term to label someone who uses words in an unethical or untruthful way.

Exigency and Purpose

Exigency(Situation,event,impetus) that causes a workplace problem to be solved.

Audience

Audiences Vary Significantly Audiences Have Expectations/Attitudes Positive-writers reaffirm that the readers' attitudes are correct Negative-writer must figure out what the reader object to and explain how their objections are unfounded or how benefits outweigh the objections Neutral-writers persuade the readers to agree with them by showing the positive results of doing so and the negative consequences of not doing so. Audiences Use Documents Differently Skim it quickly Read it quickly Read it closely from beginning to end Revise it and return it to you Take a related decision Use it in support of other documents Multiple Audiences Often Read Documents  

Workplace Writers

Workplace Writers Correctness-Writers achieve credibility when their documents are produced correctly:   Use correct genre for particular writing situation Use correct conventions/standards of genre Editing carefully for spelling,grammar, and mechanical errors. Experience and Expertise Goodwill-Explaining what they or their companies can do for the audience Identification-writers wan to gain credibility by showing audiences that they share common grounds Trust  

Contexts and Constraints

Contexts and Constraints- Important for workplace writers to full understand problems in relation to all the factors that influence those problems and their solutions. Contexts-Location Constraints-time/money

Documents

Documents- Thinking rhetorically means writers consider their audiences needs and expectations and their own credibility, and documents are the means through which those needs are addressed and that credibility takes shape. Learning how to create these workplace documents must always be coupled with an understanding of how these documents can serve audiences needs and create credibility.

Technical Comm and Electronic Technologies(Ch3)

Creating Documents

Word Processors

Presentation Software

Graphics and Imaging Software

Web-Authoring Software

Desktop Publishing Software(DTP)

Help and E-learning Authoring Tools

Single-Sourcing Programs

Communication and Collaborating

The Internet

World Wide Web(WWW)

E-mail

Ethics and Electronic Communication

Electronic Messaging

Video Conferencing

Groupware

The Future of Workplace Writing and Computer Technology

Wireless Technology(WiFi)

Bandwidth and connection speed

Integration and portability

Prices

Transnationalism

Ethics and the Workplace Writer(Ch4)

What is Ethics?

What is Ethics?-About right and wrong Those who study ethics define 3 categories of ethics: Metaethics-study of where ethical ideas come from Normative ethics- concerned with classifications of right/wrong Applied ethics-Focuses on particular case studies to better analyze the contexts in which ethics is debated  

Ethics and the Workplace Writer

Ethical Guidelines for Workplace Writers

Guideline#1:Ethics and Laws Are Not the Same

Guideline#2:Be Honest

Guideline#3: Respect Confidentiality

Ethics in Context

Situation and Perspective

Circulation

Revision and Editing

Ethics and Technology

Code and other laws of Cyberspace Workplace writers must be aware of how these factors influence their writing and work. Laws-The rules that governing bodies impose on how we use cyberspace Social Norms- the sense of normalcy that a community imposes on how we use cyberspace The market- which creates standards for what can be bought and sold on the internet Architecture- the way the internet is constructed to let us get some places and not others  

Email

Websites

Visuals

Environmental Ethics

Environmental ethics- Ethical choices about how we behave in relation to our environments. Environments include all the spaces and places with which humans interact-community environments, business environments,academic environments,electronic environments,etc

Avoiding Unethical Writing

Dont Use Deceptive or Evasive Language

Dont Obscure or Misrespresent the Issue

The Ethical Writers Checklist

THe Ethical Writers Checklist

Technical Communication in a Transnational World(Ch5)

Transnational and transcultural suggest a sense of movement, particularly the flow of ideas,goods, and services and the flow of communication and information. They suggest connectivity despite differences.

Learning about Differences:7 key pts of difference that writers should account for when writing to transnational and transcultural audiences

Language

Technology

Education

Politics

Economics

Society

Religion

Visual Rhetoric and Technical Communication(Ch8)

Visual Rhetoric

Visual Rhetoric- The ways visuals communicate meaning to readers.

Increasing comprehension, Clarification, Illustration, Organization, New node

PSA w Visuals

PSA w Visuals -Writers should take into consideration how they will address visual components of their documents   Plan-establish goal or purpose for using visuals Research- Determine types of info and sources necessary to produce visuals Draft- Reconsider the types of info and sources necessary to produce visuals Revise- Test the usability of the visuals Distribute- Confirm that files with visuals are not too large to distribute

Types of graphics

Icons

Bar Graphs(Histograms)

Line Graphs

Pictographs

Charts, Pie charts, Flowcharts, Top-down, Work-flow, Deployment, Detailed, organizational Charts, Hierarchical, Matrix, Flat

Tables, Line drawings

Types of Images

Photographs

Screen Shots

Video

Animation

Finding,Capturing,Creating, and Formatting Visuals

Databases

Web Searches

Clip Art

Your Own Visuals, Print and Electronic Visuals, Software, Thumbnails

Using Color Effectively

To Identify parts of a document or kinds of text

To Highlight or Draw Attention

To improve the Aesthetic and Professional Quality of Documents

How To Add Color, Coloring Text, Coloring Shapes, Coloring Text Boxes, Coloring Page Background, Adding Color Appropriately, Color Scheme, Contrast, Consistency, Limited Use

Guidelines for Using Visuals

Relevance

Size

Simplicity

Transnational Awareness, Use Familiar Examples, Direct Readers, Be Moderate, Provide Multiple Examples

Relationship to Written Text, Formal Relationship, Informal Relationship, identification, Fluff, Revision:PSA

Ethics and Visuals

Manipulation

Permission

Citation

Accuracy:PSA

Representation

Obfuscation

Concealment

Clarity

Access

Organizing and Drafting Documents(Ch7)

Pre-drafting strategies

Confirm Your Purpose

Analyze Your Audience

Gather your info

Develop Ideas about the info, Collaboration and discussion, Listing, Freewriting, Clustering

Organize your info, Purpose, Audience, Logic, Ethics, Sequential, Chronological, Order of Importance, General/Specific, Division, Classification, Cause/Effect, Comparison/Contrast, Spatial

Outline Your Important Ideas

Writing the Draft, Nonlinear process, Drafting the Body, Coverage and Length, Organization and Access, Draft the Conclusion, Draft the Intro, Purpose/Objective, Scope, Statement of the problem, Relevant info background, Key Terms, Overview of Org, Summary

ElectronicTemplates and Wizards

A template is a preestablished format such for a doc Wizards are interfaces that lead users through series of dialog boxes in order to accomplish a particular task   Despite their benefits, recommend avoiding template approaches to writing workplace docs.

Technical Instructions(Ch18)

Ethics and Technical Instructions

Functionality

Safety

Misuse of the product

Hazards even with proper use

Troubleshooting

Product Liability

Key Elements

Title/Title Image

ByLine

date

Intro

Alerts

Steps are central to Instructions

Number each step

Perform all steps as you draft them

Begin each step with a verb

Use Positive Commands Whenever Possible

Avoid Highly Condensed Language

Include Only One action per step

Group Similar steps together

Visually seperate steps

Clarify Steps w Visuals

Conclusion, Troubleshooting, Maintenance info, Additional Alerts

Help Pages

Be Clear,Concise, and Thorough

Be Direct, but friendly

Provide Examples

Provide Links

Include a Search Feature

Consider Context

Usability of Instructions and Design Concerns