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RMA Case by Mind Map: RMA Case
0.0 stars - reviews range from 0 to 5

RMA Case

Phone In RMA

Direct to rma@airsoftgi.com

CSR will redirect them to new RMA number. RMA number will post it on the policy page and contact us. RMA number will only answer questions regarding with RMA. 909 595 5661. If CSR encounter customers who do not want to make another call. Take down the number of the customer and we will have one of our agent give him/her a call at the earliest time.

RMA Agent open up a case for the customer. First step. Change the order status to Rma initiated. RMA agent will type in comments regarding with this case in the comment box., RMA agent will determine if the customer have a case or not. If case can be solve without issuing RMA number. RMA agent will change the status to RMA closed., If the customer do have a RMA case, the agent will issue customer a RMA number. Now the agent will change the status to RMA Issued. In the comment box, agent will fill in with all necessary information. Either the customer will send it back or we will issue a call tag., After we received the package, the agent will log them into the system. Now, change the status to RMA received., The Agent will issue the following to the RMA cases. 1. If it is a return item, agent will determine the item is returnable upon exam the package. If the return is accepted. The status will change to issuing store credit. When the store credit is issued. The status change to store credit issued. If the item is not returnable. The agent will then switch the status to RMA open. The agent and the customer will work out the details. Once the detail has been work out. It can go to RMA repair, issuing store credit or RMA closed., If the item need to be repaired in house. The agent will switch the status to RMA repair In. When the repair is done. The tech will switch the status to RMA repair done. The agent can either contact the customer and see if they will like to add more items or just ship out the package. Then the status will change to the regular shipping status procedures., If the item need to be repair with manufacture. The agent will switch the status to RMA repair out. It is RMA agent's responsibility to set up a tracking log. When the repair is done. The warehouse will receive them and test it for RMA. Once is tested and it is working. The warehouse will switch the status to RMA repair done. The agent can either contact the customer and see if they will like to add more items or just ship out the package. Then the status will change to the regular shipping status procedures.

Email

Rma initiated

RMA Agent open up a case for the customer. First step. Change the order status to Rma initiated. RMA agent will type in comments regarding with this case in the comment box., If the customer do have a RMA case, the agent will issue customer a RMA number. Now the agent will change the status to RMA Issued. In the comment box, agent will fill in with all necessary information. Either the customer will send it back or we will issue a call tag.customer do have a RMA case, the agent will issue customer a RMA number. Now the agent will change the status to RMA Issued. In the comment box, agent will fill in with all necessary information. Either the customer will send it back or we will issue a call tag., The Agent will issue the following to the RMA cases. 1. If it is a return item, agent will determine the item is returnable upon exam the package. If the return is accepted. The status will change to issuing store credit. When the store credit is issued. The status change to store credit issued. If the item is not returnable. The agent will then switch the status to RMA open. The agent and the customer will work out the details. Once the detail has been work out. It can go to RMA repair, issuing store credit or RMA closed., If the item need to be repaired in house. The agent will switch the status to RMA repair In. When the repair is done. The tech will switch the status to RMA repair done. The agent can either contact the customer and see if they will like to add more items or just ship out the package. Then the status will change to the regular shipping status procedures., If the item need to be repair with manufacture. The agent will switch the status to RMA repair out. It is RMA agent's responsibility to set up a tracking log. When the repair is done. The warehouse will receive them and test it for RMA. Once is tested and it is working. The warehouse will switch the status to RMA repair done. The agent can either contact the customer and see if they will like to add more items or just ship out the package. Then the status will change to the regular shipping status procedures.

Unauthorized