IT Services

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IT Services by Mind Map: IT Services

1. Public Computing

1.1. Security

1.1.1. DeepFreeze

1.1.2. Antivirus

1.2. CybraryN

1.2.1. CybraryN

1.2.2. CybraryQue

1.2.3. CybraryNet

1.3. Patch Managment

1.4. Windows

1.5. Hardware

1.6. Public Web Browser

1.7. Microsoft Office

1.8. Other applications

1.9. Printing

1.9.1. Setup

1.9.2. Local machine install

1.9.3. Troubleshooting

2. Desktop Support

2.1. Security

2.1.1. DeepFreeze

2.1.2. Antivirus

2.2. Hardware

2.3. Windows

2.4. Microsoft Office

2.5. Quickbooks

2.6. Printing

2.6.1. Setup

2.6.2. Local machine install

2.6.3. Troubleshooting

2.7. Other peripherals

2.7.1. USB drives

2.7.2. scanners

2.7.3. cameras

2.8. Other applications

2.9. Patch Managment

3. WAN Services

3.1. Security

3.2. Monitoring

3.3. Hardware

3.3.1. Maintenance and repair

3.3.2. Purchasing

3.3.3. Routers

3.3.4. Switches

3.3.5. Firewalls

3.3.6. UPSs

3.3.7. Cables

3.4. Line costs

3.5. Design

4. Local Area Network Support

4.1. Security

4.2. Server support-

4.2.1. Purchasing

4.2.2. Maintenance and repair

4.3. Switch support

4.4. Application Support

4.5. Wireless mainteance and support

4.6. Active Directory

4.6.1. User add/change/delet

4.6.2. Machine add/change/delete

4.7. Monitoring

4.8. Antivirus

4.9. Backup

4.10. Design

5. ILS--Millennium Support

5.1. Security

5.2. Setup and configuration

5.3. Maintenance

5.3.1. Hardware

5.3.2. Software

5.3.3. Backup

5.4. New and existing service enhancements

5.4.1. Staff side

5.4.2. Public side

5.5. Reporting

5.5.1. Ecommerce

5.6. Circ stations

5.6.1. Reciept printers

5.6.2. Printer paper

5.6.3. Scanners

5.7. OPAC stations

5.8. Notices

5.9. Other supplies

5.9.1. Patron cards

5.9.2. Patron barcodes

5.10. End user support

6. Training

6.1. Millennium

6.1.1. Beginner

6.1.2. Intermediate

6.1.3. Create Lists

6.1.4. Web Management reports

6.1.5. Site specific custom

6.1.6. Holds

6.2. Microsoft Office

6.2.1. Word

6.2.2. Excel

6.2.3. Outlook

6.2.4. Coming-PowerPoint

6.3. Windows

6.4. Web maintenance

6.5. Various Outsourced

7. Web Services

7.1. Security

7.2. Web Hosting

7.3. Email Hosting

7.4. Calendar Hosting

7.5. DNS services

7.6. Website support

7.7. LILLY

7.8. Spam control

7.9. Web filtering

8. Other

8.1. Fax Lines

8.1.1. Cost

8.1.2. Maintenance

8.2. Erate Application

8.3. Special Projects

8.4. Patron support

8.5. Grant application/administration

9. Consulting

9.1. Purchase advice

9.2. Building/wiring advice