1. Involvement opportunities
1.1. Activism
1.1.1. Local Champions
1.1.1.1. Estate based residents
1.1.1.2. support the neighbourhood officers with inspections
1.1.1.3. point of reference for other residents.
1.1.2. Residents Associations
1.1.2.1. created by residents, for residents
1.1.2.2. discuss local issues and organise social events.
1.1.2.3. Regular meetings – (?)
1.1.2.4. Supported by Neighbourhood Officer/s
1.1.3. Events
1.1.3.1. Residents Away Day
1.1.3.1.1. Fun organised once a year
1.1.3.1.2. For all CHSA residents.
1.1.3.1.3. To meet other residents, staff and our partner agencies
1.1.3.2. Community Spirit Awards
1.1.3.2.1. Rewards residents that have gone that extra mile
1.1.3.2.2. Prize of night out and a 3 course meal.
1.1.3.2.3. once per year
1.1.3.2.4. nominations received also from non-residents of CHSA
1.1.4. Quality Action Groups
1.1.4.1. Made of CHSA residents and staff
1.1.4.2. Each group is service specific
1.1.4.3. Meets quarterly
1.1.4.4. Reviews Service Improvement Plans, agrees any new SIP initiative
1.1.4.5. Each group is service specific
1.1.4.5.1. Property and Maintenance
1.1.4.5.2. Access and Customer Care
1.1.4.5.3. Resident Involvement and Neighbourhood
1.1.4.5.4. Income and Anti-Social Behaviour
1.1.5. Training
1.1.5.1. confidence building
1.1.5.1.1. team work
1.1.5.2. communication skills
1.1.5.3. Sessions are advertised on in ‘Home Matters’ & leaflets, notice boards and reception.
1.2. Consultation
1.2.1. Coffee Mornings
1.2.1.1. for residents and staff
1.2.1.2. informal look at how your area can be improved.
1.2.2. Focus groups
1.2.2.1. held occasionally on different topics
1.2.2.2. informal environment
1.2.3. Surveys / Questionnaires
1.2.3.1. Carried out once every 3 years.
1.2.3.2. Also used throughout the year.
1.2.4. Local offers - Have your say
1.2.4.1. Service standards tailored to meet local priorities by consultation with residents
1.2.4.2. Consultations once a year
1.2.4.3. Identifies what service standards are most important
1.2.4.4. Identifies the performance standards that are reported back
1.2.4.5. Leads to Action Plans
1.2.5. Neighbourhood Walkabouts / Inspections
1.2.5.1. Done by residents & Neighbourhood Officer and other partner agencies
1.2.5.2. Inspection of the estate and the local community.
1.2.5.3. Residents assist in tackling local priorities.
1.2.5.4. Dates advertised quarterly Neighbourhood Officer’s Newsletter.
1.3. Decision Taking
1.3.1. Home Matters (magazine) Editorial Board
1.3.1.1. A resident representative that attends the editorial meetings
1.3.1.2. Helps to decide the content of the quarterly magazine
1.3.1.3. Meets 4 times per year.
1.3.2. Residents Away Day and Community Spirit Awards Steering Group
1.3.2.1. Made of staff and residents
1.3.2.2. to assist in the planning of the away day and community spirit awards.
1.3.2.3. Meet twice per year
1.3.2.3.1. need more commitment closer to events
1.3.3. Residents Scrutiny Panel
1.3.3.1. Made of residents of Circle Housing South Anglia
1.3.3.2. Independently analyse CHSA performance and make recommendations to the board.
1.3.3.3. About using evidence to review and identify how CHSA services are performing.
1.3.3.4. Recommends service improvements
1.3.3.4.1. All residents can apply
1.3.3.4.2. Meetings are held monthly or when necessary.
1.3.4. Resident Board Members
1.3.4.1. 2 members sit on Circle Housing South Anglia’s board of management 3 year terms
1.3.5. Resident and Service Users Panel
1.3.5.1. One resident representative from each housing association.
1.3.5.2. The voice of the residents and service users in the governance of Circle.
1.3.5.3. Meets in London every 2 months
1.3.5.3.1. Costs are reimbursed
1.4. More information
1.4.1. circle.org.uk > South-anglia > Get-involved > Get-involved-south-anglia#sthash.nwz5eclm