Understanding Process and Process Redesign

1. Types of Work

1.1. Value-Added

1.1.1. Whas customers pay for

1.2. Non-Value-Added

1.2.1. Prioritizing

1.2.2. Auditing

1.2.3. Communicating

1.3. Waste

1.3.1. Errors

1.3.2. Rework

1.3.3. Waiting

1.3.4. Pointless Work

2. Performance Improvement

2.1. Downsize

2.2. Reorganize

2.3. Outsource

2.4. Automate

2.5. Commit fraud

3. Flavors of Process Improvement

3.1. Bottoms-Up

3.1.1. Lean and Six Sigma

3.1.2. sub-sub processes within existing boundaries

3.2. Process Redesign

3.2.1. cross functional

3.2.2. L1 and L2 focus

3.3. Business Process Reengineering

3.3.1. Big and Bigger

3.3.2. crosses many boundaries

4. Process

4.1. group of related tasks

4.2. end-to-end work

4.3. The iron triangle

4.3.1. Included

4.3.2. Included

4.3.3. Excluded

5. Types of Processes

5.1. Core

5.1.1. what customers will pay for

5.2. Enabling

5.3. Governing

5.3.1. what needs to be done, but customers won’t pay for

5.3.2. what holds the enterprise together

6. What’s missing?

6.1. Enterprise Process Model

6.2. Process Governance Model

6.3. Utility Process ‘Matrix'

7. Process Excellence

7.1. Attributes high-performing

7.1.1. high-performing

7.1.2. continuously improved

7.1.3. supported by appropriate process governance

7.2. Enablers

7.2.1. informed and supportive leadership

7.2.2. cultural comfort with continuous change

7.2.3. strong execution capabilities