Reference Services
by Kimberly Morin
1. Brick and Mortar presence.
1.1. Desk... see also Reference in top right corner
1.2. Plasma Screens
1.3. Maps of building
1.4. Signage
1.5. Posters
1.6. Collection upkeep
1.7. Study space upkeep
2. Collaborations with other departments/ Initiatives/ Units
2.1. Career Services
2.2. First Week
2.3. Alumni Relations
2.4. Advancement
2.5. Service Learning
2.6. Admisions
2.7. Bentley Marketing Department
2.8. Office of International Students
3. User Groups
3.1. Undergraduates
3.2. Graduate Students
3.3. Distance Learners
3.4. Faculty
3.5. Research Assistants of Faculty
3.6. Staff
3.7. Alumni
3.8. Visitors/Guests to Campus
3.8.1. Prospective Students/Parents
3.8.2. Conference Attendees
3.9. Community Users
4. Marketing/Communication, How we communicate
4.1. Channels
4.1.1. Blog
4.1.2. social media
4.1.3. Bentley E-mail
4.1.4. Posters
4.1.5. Word of Mouth
4.2. Message and Outreach
4.2.1. New/Changing Acquisitions
4.2.1.1. Databases
4.2.1.2. Software
4.2.1.3. Content
4.2.1.4. Staff
4.2.2. New/Changing Services
5. Online Presence, What we deliver. Linked to both marketing and reference.
5.1. Libguides
5.1.1. Library Research Guides
5.1.1.1. AskUs (FAQ functionality)
5.1.1.2. Course Specific
5.1.1.3. Subject Specific
5.2. Databases
5.3. Library Website
5.4. Content
5.5. Blogs
6. Reference Desk: Providing Research Services & Teaching one on one opportunities
6.1. In Person
6.2. chat
6.3. text
6.4. e-mail
6.5. phone
6.6. consultation/appointment
7. Subject Liaisons
7.1. Collection Development (selection & de-selection)
7.1.1. Print content
7.1.2. Electronic content
7.1.3. Software tools