1. Strengths of CDU
1.1. Staff/Staffing
1.1.1. Intent/willingness to improve
1.1.2. Positive work environment
1.1.3. Respectful nature of department
1.1.4. Helpful staff (x3) family-like
1.1.5. Friendly work environment (x2)
1.1.6. Staff's willingness to share / mentor others
1.1.7. Diversity of skills and knowledge (x3)
1.1.8. Motivated team
1.1.9. Irwin listens to team's ideas
1.1.10. Dynamic / flexible teams
1.1.11. Regular team building meetings
1.1.12. Teamwork /willingness for collaboration and the people (x4)
1.1.13. Depth within teams covers necessary processes
1.1.14. LOL Club / Creation of a social community (x3)
1.1.15. Great to have ID input at Memo
1.1.16. Adaptability
1.1.17. Recognition
1.1.18. Receptiveness
1.1.19. Volume of work increase / bigger team
1.2. Our Work Environment
1.2.1. Have resources necessary to do the job
1.2.2. Starting to get the tools we need to work to the best of our abilities (ie. widescreen monitors, laptops, etc)
1.2.3. Lots of campus activities
1.2.4. Work flexibility works toward life work balance
1.2.5. Free fitness classes
1.2.6. Jellybeans in coffee room
1.2.7. Food at meetings is good
1.2.8. Nice building
1.2.9. Allowed individuality in workplace
1.2.10. Green and sustainability goals
1.3. Our Work Processes
1.3.1. A small amount of change + innovation
1.3.2. Universal data systems in place/one point of reference
1.3.3. Multiple departments each focused on its own expertise x2
1.3.4. Copyright
1.4. Communications
1.4.1. Transparency of information
1.4.2. If communication doesn't work, it gets addressed
1.4.3. There is an iterative process/opportunity to express thoughts re OL business
1.5. Technical Infrastructure
1.5.1. Specific tools for current system are aligned and working well (ie. production tools, workflows, filing systems)
1.6. Professional Development
1.6.1. Understand roles with autonomy
1.6.2. Opportunities to go beyond job description
1.6.3. Opportunities
1.6.4. Professional development opportunity (x2)
1.7. Our Focus/Purpose
1.7.1. Student-oriented
1.7.2. Amazing selection of courses
1.7.3. Care about education (x2)
1.7.4. Increased enrolment
2. Weaknesses of CDU
2.1. Staff/Staffing
2.1.1. Consistent temporary contracts cause frustration and loss of knowledge
2.1.2. Media team is too small and can't accommodate increased demand
2.1.3. Not enough resources for open design and development
2.2. Our Work Environment
2.2.1. Isolation from campus; physically and organizationally
2.2.2. Feelings of undervalue resulting in gatekeeping/resistance
2.2.3. Feeling of panic too often; MBA
2.2.4. Cleaning up after self in kitchen (though it has been improving)
2.2.5. Innovation lab is not utilized to the fullest - why is it not accessible by all and more collaborative? Why can't we teach each other skills?
2.2.6. No room for meeting over coffee on our floor - coffee room is in it
2.3. Our Work Processes
2.3.1. Isolation from campus; physically and organizationally
2.3.2. Bureaucracy is high; takes forever to get some things done ie. install camtasia back on Innovation Lab computers
2.3.3. No more MBA process
2.3.4. Disconnect between course development and IPO
2.3.5. Too many projects and not enough collaboration
2.3.6. Too many meetings with no action items or follow up
2.3.7. Too many - "it's just this one time"
2.3.8. Lacking accountability for deadlines
2.3.9. Horrible curricunet process (x2)
2.3.10. We subscribe to a factory model at times
2.3.11. Issues of Kingdom building vs. product and student collaboration
2.3.12. Lack a data analyst for our information
2.3.13. Lack of course lead visibility
2.3.14. Not enough depth when assessing projects; could avoid complications
2.3.15. Isolation from campus; physically and organizationally
2.3.16. Lack of transparency
2.4. Communication
2.4.1. Lack of a roles /responsibility document for each department
2.4.2. Feel like we are working in a vacuum
2.4.3. Lack of awareness of the full life cycle of a course - offer training
2.4.4. Lack of information re processes between departments
2.4.5. MEMO turned into presentations and the communicative opportunity that it was promised to be has been abandoned
2.4.6. Lacking good follow through and debriefing sessions
2.4.7. Upper level needs to share vision more often at a staff meeting other than MEMO
2.4.8. Need to dicuss use of media in courses more
2.4.9. Poor department communication / transfer of information between individuals (x4)
2.4.10. Becoming more and more separated from the "go live" phase = no feeling of reward and accomplishment for work process
2.4.11. Processes change all the time; not enough communication re changes
2.4.12. Lack of awareness of what individual departments are doing(x2)
2.4.13. Lack of transparency
2.4.14. Not enough face to face communication (increases miscommunication)
2.5. Technical Infrastructure
2.5.1. Takes longer to track the work than to do it in some cases
2.5.2. Monitors too small
2.5.3. Need a new tracking system for IPO
2.5.4. Too many files being moved around/poor file management
2.5.5. Redundant systems that aren't connected/increases the workload/ need "1" central system (x2)
2.5.6. Lacking in responsive design
2.5.7. Lacking system accessibility (SME's, OLFM's )
2.5.8. Lacking a good media repository
2.5.9. Lacking a central course repository
2.5.10. Lacking a resource repository
2.5.11. Tools available to the media team
2.5.12. More use of D4P2 or JIRA would be beneficial if everyone used them
2.6. Professional Development
2.6.1. Lack of innovation to keep up with trends
2.6.2. Not enough PD opportunities; not enough promotion of PD
2.6.3. Lack of workshops, team building both on and off campus
2.7. Our Focus/Purpose
2.7.1. Independent modality is prominent so rich collaboration in course is decreasing
2.7.2. No feedback after course launch (x2) from students, OLFM's dept's etc.
2.7.3. Can't do computer exam online - backwards!
2.7.4. Programs
2.7.5. Lack of sense of community for the students
2.7.6. Disconnect between marketing social media and course content
2.7.7. Lack of career-based outcomes for students
3. I wish that ...
3.1. We could address some of these wishes
3.2. Staff/Staffing
3.2.1. There were additional staff to provide administrative support
3.2.2. Had more responsive IT support
3.2.3. I could get an ongoing position in OL
3.2.4. Staff would take initiative to bring forward ideas and responses instead of quiet eye rolling
3.3. Our Work Environment
3.3.1. There were more flexible work day opportunities such as a 4 day work week (x4)
3.3.2. we had better coffee
3.3.3. I could have a wall and a door (x2)
3.3.4. I had a standing desk (x2)
3.3.5. There were opportunities to telecommute
3.3.6. We could get climate control on the floor
3.3.7. Monday morning represented a fresh start with an inspirational moment
3.4. Our Work Processes
3.4.1. Our tasks weren't so repetitive
3.4.2. We had more opportunities to work collaboratively with other departments (x2)
3.4.3. Curricunet was a smoother process
3.4.4. we had Media transparency
3.4.5. we had deadline accountability
3.4.6. We had more efficient processes (x2)
3.5. Communication
3.5.1. Would like to take a CDU wide communication workshop
3.5.2. we hd Debriefing after course completion between all departments involved including student feedback and OLFM's (x3)
3.5.3. We had better communication (x4)
3.5.4. I could learn more about what Production does and how they do it
3.6. Technical Infrastructure
3.6.1. we had systems integration
3.6.2. we had file sharing
3.6.3. we had JIRA collaboration between departments
3.6.4. We had a searchable database for OL resources
3.6.5. Had a filing system that offered team access
3.6.6. OL delivered exams online
3.6.7. We had a more flexible and responsive way to design like the progressive work that took place in PSYC 2111
3.6.8. we had JIRA mandated for all
3.6.9. There was one database course development software
3.6.10. We had an integrated tracking option such as Sharepoint (x2)
3.6.11. D4P2
3.6.11.1. Could be utilized and updated regularly
3.6.11.2. Could be the useful tool that it was intended to be
3.7. Professional Development
3.7.1. TRU encouraged workers to take TRU and TRU-OL course with the tuition waiver opportunities or other workplace incentives
3.7.2. We had more development opportunities (x2)
3.8. Focus
3.8.1. We had more innovation in our courses
3.8.2. We offered more dynamic, paced, online, cohort-based courses touting academic rigour, providing a sense of a learning community that is immediacy, response and motivaiton enhanced
3.8.3. OL's focus was to create better quality courses