BUSINESS CLOUD - CUSTOMER SUPPORT by SERCAA.COM

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BUSINESS CLOUD - CUSTOMER SUPPORT by SERCAA.COM by Mind Map: BUSINESS CLOUD - CUSTOMER SUPPORT by SERCAA.COM

1. API

1.1. Migrate Data

2. Excludes Customer Service

2.1. Case Settings

2.2. Solution Settings

2.3. Call Settings

3. Email

3.1. Templates

3.1.1. Email Templates

4. Plug-ins

4.1. Outlook Plug-in

4.2. Microsoft Office Plug-in

5. Security

5.1. Users

5.2. Profiles

5.3. Roles

5.4. Groups

5.5. Company Details

5.6. Shin

5.7. Signature

5.8. Account Information

6. Workflow

6.1. Workflow settings

6.1.1. Workflow Rules

6.1.2. Workflow Alerts

6.1.3. Workflow Tasks

7. Excludes Website

7.1. Home

7.2. About Us

7.3. Services

7.4. Testimonials

7.5. Customer Support

7.6. Contact Us

7.7. Blog

8. Terms & Conditions

8.1. Yola Website Builder

8.2. Zoho CRM

9. Analytics

9.1. Reports

9.1.1. Customise existing Reports

9.1.2. 5 New Reports

9.2. Dashboards

9.2.1. Customise existing Dashboards

9.2.2. 3 New dashboards