1. Customer Support
1.1. Education
1.2. FAQs
1.3. Technology
1.4. Ticket System
1.4.1. ActiveCampaign
1.4.2. GetSatisfaction
1.4.3. Managed/Outsourced
1.4.4. ZenDesk
1.4.5. ~0ther
1.5. Verbiage
1.6. ~other
2. Downloads
2.1. Consumer Guides
2.2. MP3s
2.3. PDFs
2.4. White Papers
2.5. ~other
3. Email
3.1. Autoresponders
3.1.1. aWeber
3.1.2. iContact
3.1.3. ~other
3.2. Database mailings
3.3. JV mailings
3.4. Newsletters
3.5. Sigs/footers
3.6. ~other
4. Google
4.1. Business Profile
4.2. Goog-411
4.3. Google 2D Barcodes
4.4. Google Business Photos
4.5. Google Coupons
4.6. Google Favorite Places
4.7. Google Places
4.8. Google Tags
4.9. Personal Profile
4.10. ~more Google service
5. Instant Messenger
5.1. AIM
5.2. Google Chat
5.3. Live Help Chat
5.4. Skype
5.5. ~other
6. Online Engagement
6.1. Contest
6.2. Polls
6.3. Surveys
6.4. ~other
7. Online List Building
7.1. Opt-in Forms
7.1.1. Wufoo
7.1.2. aWeber
7.1.3. ~other
7.2. Demographic Segmentation
7.3. ~other
8. Online Marketplaces
8.1. Amazon Marketplace
8.2. CafePress
8.3. Craiglist
8.4. Google Base
8.5. Niche Marketplaces
8.6. Yahoo Shopping
8.7. eBay
8.8. ~other
9. Online Partnerships
9.1. JVs
9.2. Affiliate marketing
9.3. Exchanging links
9.4. Guest blog posts
9.5. Shared opt-ins
9.6. ~other
10. PC Presence & Profiles
10.1. Your Blogs
10.1.1. Blogger
10.1.2. Posterous
10.1.3. Typepad
10.1.4. WordPress
10.1.5. ~other
10.2. Your Business Profiles
10.3. Your Pages
10.4. Your RSS Feeds
10.5. Your Sites
10.6. ~other
11. PR (Online)
11.1. Online Press Releases
11.1.1. Prweb
11.1.2. ~other
11.2. Press Kit
11.3. Reviews
11.4. ~other
12. Search & SEO
12.1. "Site Links"
12.2. Global Search
12.3. Keyphrase Linking
12.4. Keywords and Phrases
12.4.1. Google Insights for Search
12.4.2. Google Keyword Tool
12.4.3. Keyword List Generator
12.4.4. Nichebot
12.4.5. Wordtracker
12.4.6. ~other
12.5. Local Search
12.5.1. Bing Local
12.5.2. Google Local
12.5.3. MerchantCircle
12.5.4. Yahoo Local
12.5.5. Yelp
12.5.6. ~other
12.6. Maps/Directions
12.6.1. Google Maps
12.6.2. MapQuest
12.6.3. Yahoo Maps
12.6.4. Bing Maps
12.6.5. ~other
12.7. Niche Directories
12.8. Page "Descriptions"
12.9. Page "Titles"
12.10. Search Directories
12.10.1. DMOZ
12.10.2. Google Directory
12.10.3. Yahoo Directory
12.10.4. ~other
13. Social Bookmarking
13.1. Del.icio.us
13.2. Digg
13.3. Mixx
13.4. Reddit
13.5. StumbleUpon
13.6. Y!buzz
13.7. OnlyWire
13.8. ~other
14. Social Presence & Profiles
14.1. Facebook
14.2. Flickr
14.3. Foursquare
14.4. LinkedIn
14.5. MessageBoards & Forums
14.6. Niche Social Communities
14.6.1. Ning
14.6.2. SocialSAM
14.6.3. ~other
14.7. Online Community Mindmap
14.8. Ping.fm
14.8.1. List of SM Sites
14.9. Tweetsets
14.9.1. Custom
14.9.2. Twyndication
14.10. Twitter
14.11. ~other
15. Videos / Audios / Slide Shows
15.1. Internet Radio
15.2. PodCasts
15.3. Slideshare
15.4. iTunes
15.5. Video Hosting
15.5.1. YouTube
15.5.2. ~others
15.6. ~other
16. Viral
16.1. Link Bait Content
16.2. Publicity Stunts
16.3. Refer-a-friend
16.4. ~other
17. Virtual Worlds
17.1. SecondLife
17.2. ~other
18. Web 2.0 Comments, Content & Interaction
18.1. Blog Comments
18.2. Ezine Articles
18.3. Q&A sites
18.4. Reviews
18.5. iReports (CNN)
18.6. Squidoo
18.7. Hubpages
18.8. Google Knol
18.9. ~other
18.9.1. Web 2 Award List
18.9.2. Web 2.0 Search
18.9.3. Web 2.0 Top 1000
19. Web "AFTER" effects
19.1. "Confirmation" emails
19.2. "Thank You" pages
19.3. "Up-sale" offers
19.4. "Thank You" Gifts
19.5. ~other
20. Web Ads
20.1. Banner Ads
20.2. Facebook Ads
20.3. In Game Ads
20.4. Pay-Per-Click
20.5. Popups & Popunders
20.6. Text ads
20.7. Video Ads
20.8. ~other
21. Webinars & Teleseminars
21.1. What you say
21.2. What you show
21.3. Who you meet
21.4. ~other
22. Widgets & Toolbars
22.1. Apple Widgets
22.2. Conduit
22.3. Google Gadgets
22.4. Widgetbox
22.5. Yahoo Widgets
22.6. ~other
23. eBooks
23.1. Chapters
23.2. Cover
23.3. Distribution
23.4. Links
23.5. Pages
23.6. Platforms
23.6.1. Kindle
23.6.2. Kindle Publishing
23.6.3. Apple iPad
23.6.4. iPad Publishing
23.6.5. Audio eBooks
23.6.6. ~other