TQM in Education

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TQM in Education by Mind Map: TQM in Education

1. 14 - STRATEGY

1.1. Strategic Quality Management

1.1.1. Establish Vision Mission Values Goals

1.1.2. Market Research

1.1.3. SWOT Analysis Internal Analysis Strength Weakness Environmental Analysis Opportunities Threats

1.1.4. Critical Success Factords Internal Indicators External Measures

1.2. Strategic Plan

1.2.1. Market & Portfolio Analysis Market Identification Market Penetration Portfolio of Services Portfolio Development

1.2.2. Institutional Development Plan Long Term Cost-Leadership Strategy Differentiation Strategy Focus Strategy Medium Term Corporate Plan Short Term Business Plan

1.2.3. Quality Policy Quality Plan

1.2.4. Quality Cost Cost of Prevention Cost of Failure

1.2.5. Monitoring & Evaluation Immediate Short-Term Long-Term


2.1. Quality Frameworks

2.1.1. Steps Discovering Action Questioning Methods and Procedures Documenting Future Action Implementing Providing Evidence of Action Done

2.2. Components of Quality Frameworks

2.2.1. Developing leadership & strategy process Mission Strategy Customers Involvement Assessment and Evaluation

2.2.2. Delighting customers External Internal

2.2.3. Quality Facilitators role Publicize Programme Lead Quality Steering Group

2.2.4. Monitoring From Senior Management

2.2.5. Staff training Awareness of Quality Knowledge of Quality Developing Quality Culture Training the Basic Team Work Evaluation Methods Problem-Solving Techniques Decision-Making Techniques Underscore the Organisation's Value Top Management Involved in Training Design

2.2.6. Monitoring the delivery of the curriculum Types of Information: Syllabuses Course Submissions Schemes of Work Records of Work Assessment Records Action Plans Records of Achievement Recording of Failure Recording of Below-Average Performance Documentation of: Aims Objectives

2.2.7. Verifying the assessment of student performance

2.2.8. Communicatin the quality message

2.2.9. Measuring the cost of quality

2.2.10. Teamwork Recognition of Internal Customer Chain Engine of Quality Improvement

2.2.11. Tools & techniques Getting Things Done Achieving Intial Successes

2.2.12. Developing a self-assessment culture Peer Review System Feedback Loops Regular Review Regular Evaluation

2.3. Applying Framework

2.3.1. Framework Meets the Promises to Customers

2.3.2. Necessary for Future Corporate Health & Survival

2.3.3. Slow Process, but has a Long Term Benefits

2.3.4. Often Lack of: Time Mental Resource on Planning Long Term Strategy Standards

2.3.5. Motivation, Expertise, Enthusiasm

2.3.6. Everybody is Responsible

2.3.7. Costumized from Existing Culture