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TQM in Education by Mind Map: TQM in Education
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TQM in Education


Strategic Quality Management

Establish, Vision, Mission, Values, Goals

Market Research

SWOT Analysis, Internal Analysis, Strength, Weakness, Environmental Analysis, Opportunities, Threats

Critical Success Factords, Internal Indicators, External Measures

Strategic Plan

Market & Portfolio Analysis, Market Identification, Market Penetration, Portfolio of Services, Portfolio Development

Institutional Development Plan, Long Term, Cost-Leadership Strategy, Lowest-Cost Institution, The Extensive Use of Technology, Economic Scale, Strict Control of Cost, Differentiation Strategy, Unique, Focus Strategy, a Particular Geographical Area, a Market Segment, Medium Term, Corporate Plan, Short Term, Business Plan

Quality Policy, Quality Plan

Quality Cost, Cost of Prevention, Cost of Failure

Monitoring & Evaluation, Immediate, Short-Term, Long-Term


Quality Frameworks

Steps, Discovering Action, Questioning Methods and Procedures, Documenting Future Action, Implementing, Providing Evidence of Action Done

Components of Quality Frameworks

Developing leadership & strategy, process, Mission, Strategy, Customers Involvement, Assessment and Evaluation

Delighting customers, External, Internal

Quality Facilitators, role, Publicize Programme, Lead Quality Steering Group, role, Powerhouse of Ideas, Initiator of Projects

Monitoring From Senior Management

Staff training, Awareness of Quality, Knowledge of Quality, Developing Quality Culture, Training the Basic, Team Work, Evaluation Methods, Problem-Solving Techniques, Decision-Making Techniques, Underscore the Organisation's Value, Top Management Involved in Training Design

Monitoring the delivery of the curriculum, Types of Information:, Syllabuses, Course Submissions, Schemes of Work, Records of Work, Assessment Records, Action Plans, Records of Achievement, Recording of Failure, Recording of Below-Average Performance, Documentation of:, Aims, Objectives

Verifying the assessment of student performance

Communicatin the quality message

Measuring the cost of quality

Teamwork, Recognition of Internal Customer Chain, Engine of Quality Improvement

Tools & techniques, Getting Things Done, Achieving Intial Successes

Developing a self-assessment culture, Peer Review System, Feedback Loops, Regular Review, Regular Evaluation

Applying Framework

Framework Meets the Promises to Customers

Necessary for Future Corporate Health & Survival

Slow Process, but has a Long Term Benefits

Often Lack of:, Time, Mental Resource on Planning, Long Term Strategy, Standards

Motivation, Expertise, Enthusiasm

Everybody is Responsible

Costumized from Existing Culture