Problems with communication for foreigners in case of emergency

1. Emergency center doesn't work in specific language

1.1. No translators

1.1.1. Hard to find one for every language

1.1.1.1. Too many specific languages

1.1.2. Some languages are not that common

1.1.2.1. Not that easy to learn

1.1.2.1.1. Not that many people speak them

1.1.2.1.2. Not enough courses

1.2. Not enough personel

1.2.1. difficult to hire a person for each language

1.2.1.1. Too much people had to be interviewed

1.2.2. Salaries would be to expensive

1.2.2.1. Way to much people would be necessary to cover every language

1.3. They can't find out what language caller uses

1.3.1. Hard to understand

1.3.1.1. Noise on the phone

1.3.1.1.1. Low quality of the call

1.3.1.2. Noise on environment

1.3.1.2.1. Outdoor location

1.3.1.2.2. Echo

1.3.1.3. User can't articulate well

1.3.1.3.1. Under stress

1.3.2. The person who picks up doesn't speak the language

1.3.2.1. Only speaks his/hers native language

2. Stress factor

2.1. Fear

2.1.1. They are afraid of blood etc.

2.1.1.1. Phobia (Blood, etc.)

2.1.1.2. Have not seen blood etc.

2.1.1.3. Hiv infection

2.1.1.3.1. Injury

2.1.2. They are afraid of consequences of help failure

2.1.2.1. I will feel whole life guilty

2.1.2.2. Others will blaming me

2.1.2.3. Get fine

2.1.2.4. Go to jail

2.1.3. They are afraid of passing time

2.1.3.1. They have to make fast reaction

2.1.3.2. They have to do/think about many things in one time

2.1.4. They are afraid of dangerous

2.1.4.1. Something can explode

2.1.5. They are afraid of ask for help gawkers

2.1.6. That could be me

2.1.7. Call the emergency center for the first time

2.1.8. In that place for the first time

2.1.9. See accident for the first time

2.1.10. In the foreign country for the first time

2.2. Fell torn

2.2.1. They do not know if should help people or call to the emergency

2.2.1.1. They have lack of medical knowledge

2.2.2. They do not know whom safe (me or others)

2.2.2.1. They have lack of medical knowledge

2.3. They don't know how to help

2.3.1. They have lack of medical knowledge

2.3.1.1. They did not have training of first aid

2.3.1.1.1. There was not in the home place

2.3.1.1.2. Training is not mandatory

2.3.1.1.3. Lack of money

2.3.1.2. They forgot how to help

2.3.1.2.1. They are under stress

2.3.1.2.2. Training was long time ago and they do not know eg. How many inspirations, chest compressions

2.3.2. They have lack of medical equipment

2.3.2.1. They do not have first aid kid

2.3.2.1.1. Nobody around do not have

2.3.2.1.2. They forgot to buy

2.3.2.2. They do not have gloves

2.3.2.2.1. Nobody around do not have

2.3.2.2.2. They forgot to buy

2.3.2.3. They do not have mouthpiece

2.3.2.3.1. Nobody around do not have

2.3.2.3.2. They forgot to buy

2.3.2.4. They do not have defiblyrator

2.3.2.4.1. Nobody around do not have

2.3.2.4.2. They forgot to buy

2.3.3. There are too many victims

2.3.3.1. There is big accident and no gawkers

2.3.3.1.1. It is out of the city

2.3.4. They can not move

2.3.4.1. They have trembling hands

2.3.4.2. They vomiting

2.3.4.3. They loss of consciousness

2.3.4.4. They have paralysis

3. They don't know the number of emergency

3.1. Didn't check before going abroad

3.1.1. The user forgot bout that

3.1.1.1. The user didn't give it much importance

3.1.1.1.1. The user has never experienced an accident abroad

3.1.1.1.2. Accidents are usually the last thing on a traveler's mind

3.1.1.2. Nothing reminded him/her

3.2. Difficult to find it

3.2.1. Not available on a specific place

3.2.1.1. User needs to check different "sites"

3.2.1.1.1. Each site is for a specific emergency (police, firemen, etc)

3.2.2. The "website" is only in the local language

3.2.2.1. Most of the time locals are the only ones who use this service

3.2.2.2. Emergency services aren't thought for travelers

3.3. So hard to remember them all

3.3.1. Too many numbers

3.3.1.1. Existence of several emergency centers

3.3.1.1.1. Each one attends a specific emergency

4. They can't make a call

4.1. Battery is dead

4.1.1. They didn't charge it

4.1.1.1. Couldn't find the spot to do so

4.1.1.2. Didn't have time

4.1.2. Used too much during travelling

4.1.2.1. Taking photos

4.1.2.2. Playing games

4.1.2.3. GPS / Maps

4.1.3. Soaked battery

4.1.3.1. Fell into water

4.1.3.1.1. Forgot to take it out of pocket

4.1.3.1.2. Didn't keep it safely

4.1.3.2. Rain soaked it

4.1.3.2.1. No waterproof protection

4.1.3.2.2. Didn't wear it in backpack

4.1.4. Extreme tenperature conditions

4.1.4.1. Too cold

4.1.4.2. Too warm

4.2. No signal

4.2.1. Middle of nowhere

4.2.2. Bad telephone operator

4.3. No phone

4.3.1. Stolen

4.3.1.1. In hostel

4.3.1.2. In the way

4.3.2. Lost

4.3.2.1. Didn't protect it

4.3.2.2. Forgot to take it from somewhere

5. Language barrier

5.1. Understanding problems

5.1.1. Not used to hearing English

5.1.1.1. Not mother tongue

5.1.1.1.1. Born in foreign country

5.1.2. Too much noise (4)

5.2. Lack of knowledge of English

5.2.1. Not received the necessary course/knowledges

5.2.1.1. No need to learn English

5.2.1.1.1. Few travels

5.2.1.2. Teaching not efficient

5.2.1.2.1. Better teaching from one country to another

5.2.1.3. Difficult understanding

5.2.1.3.1. Too much noise (4)

5.2.1.3.2. Not used to hearing english

5.3. No necessary to learn country language

5.3.1. Too long to learn a language

5.3.1.1. Short travel

5.3.1.1.1. Travel for a weekend or a week

5.4. Unusual language

5.4.1. Little countries with specific language (Luxembourg, Ghanan ...)

5.4.1.1. Keep the language history

5.4.1.1.1. Independant countries

5.4.1.2. Don't know ho to speak english

5.4.1.2.1. Never had education to learn english

5.4.2. Hard language to learn (Norwegian, Chinese)

5.4.2.1. Language to far from the mother tongue

5.4.2.1.1. Not the same sound and alphabet

6. Lack of information (what should I do? where am I?)

6.1. They don't know the localization

6.1.1. They are lost

6.1.1.1. Didn't take the map

6.1.1.2. Took the wrong way

6.1.2. There is no information around he can use

6.1.2.1. No street names

6.1.2.2. No city plans

6.1.2.3. No buildings around

6.1.3. Can´t use GPS/maps in their phone

6.1.3.1. The battery is dead

6.1.3.2. They lost the phone

6.1.3.3. Didn't take the phone

6.1.3.4. Don't own the phone

6.1.3.5. Not connected to the network/wifi

6.1.4. They cannot ask anyone

6.1.4.1. They are in the middle of nowhere

6.1.4.2. They don't speak local language

6.2. They don't know what to do

6.2.1. Stress factor

6.2.1.1. Human Factor

6.2.2. First time in this situation

6.2.3. Never had proper training

6.2.3.1. Lack of awareness

6.2.4. Afraid of blood / injuries

6.2.4.1. Human Factor

6.2.5. They don't know what's wrong with the victim

6.2.5.1. Victim is inconsious

6.2.5.2. Vomitting but don't know what victim ate

6.2.5.3. Victim ate something poisonous but they don't know what that is

6.2.6. Can't move

6.2.6.1. Paralised

6.2.6.1.1. Spine injury

6.2.6.1.2. Stress factor

6.2.6.2. Trapped

6.2.6.2.1. Trapped in the car

6.2.6.2.2. Trapped below something (eg.log)

6.3. No reference points

6.3.1. Can't find any adress bars

6.3.2. No names of places

6.3.3. No characteristic buildings

6.3.4. Can't ask anyone

6.4. Middle of nowhere

6.4.1. Got lost

6.4.2. Travelling alone

7. Too much noise

7.1. Street noise

7.1.1. Road works

7.1.2. Rush hours

7.1.3. Cars/Ambulance/police/fire brigade siren

7.1.4. Trams

7.2. People shouting

7.2.1. Other people are in panic

7.2.2. Kids cry

7.2.3. First time they see accident

7.2.4. A lot of blood

7.3. Bad quality of call (sound)

7.3.1. Old phone

7.3.1.1. Not enougth money for new one

7.3.1.2. Do not know new technology

7.3.2. Problems with the reach

7.3.2.1. Network problems

7.3.2.2. Many people are using mobiles in small area

7.3.2.2.1. Witnesses try to call to emergency

7.3.2.2.2. People calling to friends

7.3.3. Damage of the phone

7.3.3.1. Too hot

7.3.3.2. Too cold

7.3.3.3. Damage in the accident

7.4. Noise in emergency center

7.4.1. Busy day

7.4.1.1. Many patients

7.4.1.2. Many calls

7.4.2. Ambulance siren