1. Staffing
1.1. Staffing follows strategy
1.1.1. Training & Development
1.1.1.1. Higher productivity
1.1.1.2. Reduction in waste
1.1.1.3. Overall cost savings
1.1.2. Matching manager to strategy
1.1.2.1. Executive type
1.1.2.2. Dynamic industry expert
1.1.2.3. Analytical portfolio manager
1.1.2.4. Cautions profit planner
1.1.2.5. Turnaround specialist
1.1.2.6. Professional liquidator
1.2. Selection & Management Development
1.2.1. Executive Succession
1.2.1.1. Outsider
1.2.1.2. Insider
1.2.2. Identifying Abilities and Potential
1.3. Problems in Retrenchment
1.3.1. Downsizing
1.3.1.1. o Eliminate unnecessary work
1.3.1.2. o Contract out work for cost savings
1.3.1.3. o Plan for long-run efficiencies
1.3.1.4. o Communicate reasons for action
1.3.1.5. o Invest in remaining employees
1.3.1.6. o Develop value-added jobs
2. Directing
2.1. Elements of Direction
2.1.1. Supervission
2.1.2. Motivation
2.1.3. Leadership
2.1.4. Communication
2.2. Managing different Cultures–
2.2.1. • Integration
2.2.2. • Assimilation
2.2.3. • Separation
2.2.4. • Deculturation
2.3. – Action Plan
2.4. Total Quality Management (TQM):
2.4.1. customer satisfaction
2.4.2. continuous improvement.