Understanding process and process redesign
by Mirna Gtz
1. Success
1.1. Speed to Market
1.2. Cost Management
1.3. Cutomer Happiness
1.4. Innovation
1.5. Quick Response
2. Process
2.1. SIPOC
2.1.1. Supplier, Input, Process, Output, Cutomer
2.2. Improvement
2.2.1. Tactical
2.2.2. Strategical
2.3. Set of tasks that create value for the costumer that either get better or get worse
3. Turbulence
3.1. Driving Factors
3.1.1. Competition
3.1.2. Global Marketplace
3.1.3. Smart Customer
3.1.4. New Technology
3.2. The New World
3.2.1. Rapid Change
3.2.2. Novelty
3.2.3. Complexity