Identify competition and to distinguishing oneself from the rest by delivering superior value/performance to customers.
Define in terms of customer's perceived business outcomes, and described in terms of combination of two component.
Internal service provider
Shared service unit
External service provider
Define the market
Develop the offer
Develop the strategic assets
Prepare for implementation
Aims to improve the core competencies of the services provided by outsourcing certain services.
Internal outsourcing, internal, Shared services
Net Present Value ( NPV)
Internal Rate of Return (IRR)
To design new or modified services for introduction into a production environment .