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ITIL V3 by Mind Map: ITIL V3
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ITIL V3

Service Strategy

Identify competition and to distinguishing oneself from the rest by delivering superior value/performance to customers.

Service Value

Define in terms of customer's perceived business outcomes, and described in terms of combination of two component.

Service Providers

service strategy process

Sourcing strategy

Aims to improve the core competencies of the services provided by outsourcing certain services.

Tools for service strategy

Service Design

To design new or modified services for introduction into a production environment .