IT Knowledge Base
par Ryan Tufo
![Mind Map: IT Knowledge Base](https://www.mindmeister.com/image/xlarge/54110376/mind-map-it-knowledge-base.png)
1. Hardware
1.1. Network Devices
1.1.1. Spam Trap
1.1.2. Switches
1.1.3. Firewall
1.1.4. Access Points
1.2. Peripherals
1.3. Phones
1.3.1. VOIP
1.3.2. Mobile
1.4. Printers
1.4.1. Network
1.4.2. Exceptions
1.5. Servers
1.6. Workstations
1.6.1. Laptops
1.6.2. Desktops
2. Policies & Procedures
3. Software
3.1. Adobe
3.1.1. Acrobat
3.1.2. Photoshop
3.1.3. Dreamweaver
3.1.4. Flash
3.2. Apple
3.2.1. QuickTime
3.2.2. iTunes
3.3. Bibleworks
3.4. BlackBoard
3.5. CAMS
3.6. Faronics
3.6.1. Deep Freeze
3.6.2. Insight
3.7. Firefox
3.8. Keystone
3.9. Microsoft
3.9.1. IE
3.9.2. Office
3.9.2.1. Word
3.9.2.2. Excel
3.9.2.3. Access
3.9.2.4. Powerpoint
3.9.2.5. Outlook
3.9.2.6. Publisher
3.9.3. Exchange
3.9.4. SQL
3.9.5. Dynamics
3.10. Skype
3.11. Spiceworks
3.12. Symantec
3.12.1. Endpoint
3.12.2. Altiris
3.12.3. Brightmail