OpenScout Competence Map for Business & Management Education
by Marco Kalz
1. Communication skills
1.1. Being able to professionally express one's thoughts and visions in written communication
1.2. To be able to communicate effectively with people
1.3. Being able to professionally express one's thoughts and visions in oral communication
1.4. Being able to make effective presentations
1.5. e-skills ?
2. Decision making
2.1. Information gathering & problem analysis
2.2. Understand uses and limitations of statistical procedures for decision-making
3. Self-management
3.1. Being able to set goals
3.2. Self-evaluation
3.3. Being able to set priorities
3.4. Being able to manage your time
4. Creative thinking/Innovation
4.1. Being able to think outside of the box
4.2. Being aware of different techniques for creative thinking
4.3. becoming aware of key Innovation issues and providing them with frameworks and tools in order to handle these challenges in different environments and contexts,
4.4. Being able to manage a company's technological fundamentals to create competitive advantage
5. Intercultural skills
5.1. Language skills ?
5.2. Ability to communicate effectively and appropriately in intercultural situations based on one’s intercultural knowledge, skills, and attitudes
5.3. Ability to shift frame of reference appropriately and adapt behavior to cultural context; adaptability, expandability, and flexibility of one’s frame of reference/filter
5.4. Ability to identify behaviors guided by culture and engage in new behaviors in other cultures even when behaviors are unfamiliar given a person’s own socialization
5.5. Behaving appropriately and effectively in intercultural situations based on one’s knowledge, skills, and motivation
5.6. Ability to achieve one’s goals to some degree through constructive interaction in an intercultural context
5.7. Good interpersonal skills exercised interculturally; the sending and receiving of messages that are accurate and appropriate
6. Negotiation
6.1. Identify the key stages and techniques of commercial negotiating and practise applying them in a European context.
6.2. Optimising key negotiation behavior to obtain more effective results
7. Planning and organisation skills
7.1. prioritises work according to the organisation’s needs; handles interruptions and avoids being distracted by irrelevant tasks or irrelevant detail; makes full use of available support technology
7.2. uses time and resources effectively, with the overall results in mind; considers and chooses between alternative methods of achieving desired results; manages conflicting and changing priorities; balances one-time tasks with on-going administrative work; questions whether a task would be more appropriately handled by someone else
7.3. anticipates potential barriers and constraints, and acts to overcome or minimise these; regularly reviews progress against plan and takes corrective action when required; seeks to adjust actions rather than targets; forewarns others of possible delays
7.4. successfully plans and manages major tasks or projects; effectively organises and coordinates all the people and resources involved; develops milestones; plans to manage risk and overcome anticipated weaknesses and threats to successful achievement
8. Marketing and sales skills
8.1. Being able to use Brand management techniques to enhance the value of the products and services
8.2. Being able to evaluate and formulate strategic marketing decisions
8.3. Understand and apply the key marketing concepts
8.4. Develop marketing decision making skills
8.5. Being able to analyse the company environment and its market
8.6. being able to analyse the competition
8.7. Being able to create value for the consumer and for the firm adapting the offer of the company
8.8. Being able to monitor the profitability of the company customers
8.9. Being able to monitor the evolution of the portfolio of customers and to develop loyalty strategies and schemes
8.10. Developping effective communication strategies
8.11. Evaluating and adapting the price policy of the companies
8.12. Optimising the distribution network for the product and services of companies
8.13. Understanding consumers behaviour
8.14. Designing promotion strategies
9. Human Resource Management
9.1. Planning of training activities for employees
9.2. Ability to recruit, hire, evaluate, and terminatesstaff based on established criteria
9.3. Managing people
9.3.1. Delegate taks to employees
9.3.2. Control working processes
9.3.3. Providing feedback
9.3.4. Assess results
9.3.5. Conflict resolution/management
10. Strategy
11. Leadership
11.1. To be able to understand the different qualities/merits of people and to use those individual qualities to build effective teams and to achieve the goals of the organisation
11.2. To be able to encourage and inspire people as well as motivate and reward people.
11.3. To be able to build and use appropriately high level plans and strategies, and to steer the team/organisation confidently and keep the people on track towards achieving the goal/vision.
11.4. Effectively manage change
11.5. To be able to create trust
12. Ethics
12.1. Understand ethical challenges of a global business environment from the perspective of the business leader
12.2. Know how to act when faced with challenges to your values
12.3. Being aware about ethical dimensions of management tasks
13. Problem solving
13.1. To be able to analyse problems
13.2. To be able to understand the complexities and various, possibly conflicting, requirements and interests, as well as the environment/context, involved in a particular problem
13.3. getting familiar with the various problem-solving techniques and learning in which environment to use them
13.4. To be able to identify, communicate effectively with, and understand all the stakeholders and "owners" of a particular problem
13.5. To be able to explore potential solutions (possibly in collaboration with other problem stakeholders)
14. IT skills
14.1. Operational ICT-competencies (include knowledge about functionalities and limitations of generic and other applications, hardware as well as networks)
14.2. Structural ICT-competencies (include understanding about the structure of the Internet in order to find suitable information)
14.3. Strategic ICT-competencies (include evaluating the relative importance of information and sources as well as conceptual insight in ICT in order to participate effectively in decision-making in this regard)
14.4. Define (Using ICT tools to identify and appropriately represent an information need)
14.5. Access (Knowing about and knowing how to collect and/or retrieve information)Idee
14.6. Manage (Organizing information into existing classification schemes)
14.7. Integrate (Interpreting, summarizing, comparing and contrasting information using similar or different forms of representation)
14.8. Evaluate (Reflecting to make judgments about the quality, relevance, usefulness, or efficiency of information)
14.9. Create (Generating new information and knowledge by adapting, applying, designing, inventing, or representing information)
14.10. Communicate (Conveying information and knowledge to various individuals and/or groups)
15. Project management
15.1. Project quality management
15.1.1. Ensure that both the outputs of the project and the processes by which the outputs are delivered meet the required needs of stakeholders.
15.2. Scheduling/Time Management
15.2.1. Ability to determine the overall project duration and when activities and events are planned to happen. This includes the ability for identification of activities and their logical dependencies, and estimation of activity durations, taking into account requirements and availability of resources.
15.3. Information Management & Reporting
15.3.1. Collection, storage, dissemination, archiving and appropriate destruction of project information. Ability to take information and present it in an appropriate format which includes the formal communication of project information to stakeholders.
15.4. Stakeholder Management
15.4.1. Systematic identification, analysis and planning of actions to communicate with, negotiate with and influence stakeholders. Stakeholders are all those whohave an interest or a role to play in the project or who are impacted by the project
15.5. Requirement Management
15.5.1. Capturing, analysing and testing the documented statement of stakeholder and user wants and needs. Requirements are a statement of need that a project has to satisfy, and should be comprehensive, clear, well structured, traceable and testable
15.6. Legal awareness
15.6.1. Understanding the relevant legal duties, rights and processes that should be applied to projects.