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Technical and Multimedia Communication by Mind Map: Technical and
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Technical and Multimedia Communication

Characteristics of Technical and Professional Communication


Used to solve or explain a problem, not always a negative problem though.

PSA Rhetorical Considerations, Helpful Rhetorical Website 1, Helpful Rhetorical Website 2, Helpful Rhetorical Website 3, Helpful Rhetorical Website 4

Audience Uses Vary

Audience Centered

Technology Oriented

Creating Documents, Word Processors, Presentation Software, Graphics and Imaging Software, Web-Authoring Software, Desktop Publishing Software, Help and E-Learning Authoring Tools, Single Sourcing Programs

Communicating and collaborating, The Internet, The World Wide Web Network, Email, HTW: Sending Email Attachments, Ethics and Electronic Communication, Electronic Messaging, Groupware

Future of workplace writing and computer technology

Ethics and the Workplace Writer

Definition, Guideline #1, Guideline #2, Guideline #3

Ethics in Context, Situation and Perspective, Circulation, Revision and Editing

Code of Ethics

Ethics and Technology, Honesty and ethics, Bloging and writing ethics, Student writing and ethics

Environmental Ethics

Ethical Writers Checklist

Research Oriented


HTW: Visuals

Pg. 552 describes visual layout and design rules.

HTW: Layout and Design

Pg. 295 in HTW gives good instructions on how to incorporate visuals and design into documents.


HTW: 5 Important Topics to Keep in Mind

These are the things that I need to keep in mind when I write in general to ensure that I target the correct reader and keep a professional writing appearance.

Audience (Pg. 42)

Clarity (Pg. 68)

Coherence (Pg. 71)

Ethics in writing (Pg. 177)

Report Types (Pg. 454)

Activities of Technical and Professional Communication






Integrating visuals




Solving Problems Through Technical and Professional Communication


Plan, Define or describe, Establish goals, Consider ethical choices, Consider formats, Identify needed information, Choose technology to assist your audience


Draft, Confirm goals, Organize and draft, Design and arrange, Create and integrate visuals

Review, Test the usability, Solicit feedback and response from peers and colleagues, Revise and rewrite the document based on feedback, Edit the document to ensure correctness

Distribute, Include related documents, Confirm appropriate means to transmit document to reader, Transmit to the intended audience, Follow up to ensure the audience received the document, Assess the document's outcomes and decide on further correspondence

Genres of Technical and Professional Communication

Emails and memos


Job search documents

Technical definitions

Technical descriptions


Technical instructions


Proposals and requests for proposals

Informal reports

Formal reports