TWC Technical Communication in the 21st C.

This is my mind map for my readings.

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TWC Technical Communication in the 21st C. by Mind Map: TWC Technical Communication in the 21st C.

1. Handbook to Tech. Writing: 5 similar "resonating" aspects that help understanding Ch. 1

1.1. 1. Visuals-graphs,flowcharts, (Visual Rhetoric)

1.2. 2. Style and Language (Style:clarity, Word Choice:vague wording)

1.3. 3. Research: questionnaires, literature reviews, interviews

1.4. 4.Work Place: meetings, minutes, presentations

1.5. 5.Professionalism: acknowledgment letters, complaint, cover letters

2. Chapter 1 Key Points

2.1. Defining technical & prof. communication

2.1.1. New node

2.2. Research

2.3. Work Place Writing

2.3.1. New node

2.4. Careers with written and Spoken Communication

2.4.1. New node

2.5. Clear and Correct Writing

2.6. New node

2.7. Writing Professionally

2.8. Audience Awareness

2.9. Rhetoric

2.10. Ethics

2.11. Visual Communication

3. Chapter 2 Notes

3.1. What Does A Document Accomplish

3.1.1. Informs- present information or answer questions

3.1.2. Defines- illustration of characteristics of something

3.1.3. Explains-clarifies or shows how a process works

3.1.4. Proposes- recommendations for action

3.1.5. Convinces- a persuasion to cause the audience to understand something in a particular way.

3.1.6. What are Documents

3.2. Audiences

3.2.1. Expectations and Attitudes expect a genre expect information to help them do something Hold attitudes: Negative, Positive, or Neutral Positive Negative Neutral

3.2.2. Writing for an Audience

3.3. Workplace writing can enhance reputation

3.3.1. Experience and Expertise Shows credibility when they can apply what know from past experience (school etc.)

3.3.2. Goodwill Shows charity and selflessness which means they don't think about themselves but about the audience.

3.3.3. Identification Shows reliability, similarity, connection to the audience

3.3.4. Trust Shows integrity and all these work together to show the intention of the writer's purpose.

3.3.5. WP Reputation


3.4.1. WP Writing

4. Chapter 3 Notes

4.1. Word Processor Tools

4.1.1. Website:

4.1.2. Revise

4.1.3. templates and guides

4.1.4. tables

4.1.5. multiple windows

4.1.6. images charts symbols

4.1.7. grammar and style

4.1.8. share through internet

4.1.9. hypertext links

4.2. Presentation Software

4.2.1. themes

4.2.2. animation

4.2.3. audio, video, graphics

4.3. Web Authoring

4.3.1. WYSIWYG

4.3.2. HTML XML

4.3.3. upload pages easily

4.3.4. navigation external links

4.4. Netiquette

4.4.1. appropriate email address

4.4.2. Subject Line

4.4.3. Respect Bandwidth

4.4.4. Lurk- listen before entering a convo.

4.4.5. Polish writing- keep it neat



4.5.1. Moore's Law is Dead

4.6. HTW Comparison

4.6.1. Correspondence E-mail Instant Message

5. Chapter 4 Notes

5.1. What is Ethics

5.1.1. right or wrong

5.1.2. Kind of Ethics Metaethics- the study of where ethical ideas come from and how they develop Normative Ethics- the study of ethics concerned with classifying what is considered right and wrong Applied Ethics- the study of particular ethical issues, problems and circumstances

5.2. Guidlines

5.2.1. #1. Ethics and Laws are not the same

5.2.2. #2 Be Honest Dobrin says, "There is no such thing as an employee who doesn't steal...The thing that is most often stole from the workplace is time." Me:I have always considered employers time valuable, I would warn my staff about milking the clock and to be productive.

5.2.3. #3 Respect and Confidentiality

5.3. Technology

5.3.1. Email

5.3.2. Websites

5.3.3. Visuals

5.4. websites




6. Chapter 5 Learning about differences (Transnational &Transcultural)

6.1. Language-understanding how requirements help provide directions to write documents

6.1.1. 1. Target language experts say language is key to expression of selves and the way to understand the world around us. Collaborate with a translator.

6.1.2. 2. Official National language Knowing official language can reduce the number of languages required to translate.

6.1.3. 3. International English Can't expect this to be the language that drives commerce

6.2. Technology

6.2.1. Accessibility

6.2.2. identify commonly used technology

6.3. Education

6.3.1. Literacy

6.3.2. Common body of knowledge

6.3.3. Learning Style

6.4. Politics and Law

6.4.1. Trade issues

6.4.2. Legal issues

6.4.3. Political Traditions

6.5. Economics

6.5.1. Accounting similarities and differences. Make a comparison chart.

6.6. Society

6.6.1. age- attitudes;education

6.6.2. Business etiquette- audience understanding

6.6.3. Family and social interaction

6.7. Religion

6.7.1. respect other cultures religious practices

6.8. Related Topics HTW

6.8.1. business strategies from country to country differ. US business find being direct and concise as polite for saving time for clients; other countries may find this to be rude.

6.8.2. Japanese express negative writing indirectly to avoid embarrassing the recipient

6.8.3. Pay attention to customary expressions, openings, and closings.

7. Chapter 7 Organizing and Drafting Documents

7.1. Predrafting Strategies

7.1.1. Confirm Purpose what should the doc accomplish? What info should the doc convey? What should the readers do when they have finished reading the doc?

7.1.2. Analyze Audience Level of experience education cultural differences attitudes expectations context in which the doc will be read

7.1.3. Gather information collecting information in mind that will be used in a drafting process

7.1.4. Develop ideas about the information Collaborate and discuss helps articulate things you already know; spark new ideas; encourages others to ask questions listing enables to list an number of ideas possible about the subject; random; leads to new idea; also finds ways to omit unnecessary ideas freewriting writing anything that comes to mind; limited time; no stopping to revise or go back; can pose questions or state ideas; reviews clustering method of taking inventory; standard questions of what, where, who, when, why, and how. Visual; shows relationships; WHAT WE ARE DOING RIGHT NOW!! :)

7.1.5. Organization Purpose pursuade audience such as a group of investors to invest in a product that is safe etc. Audience organizes information depending on the audience Logic logical path to lead the audience to the needed conclusion Ethics emphasizes or de-emphasizes on info to guide audiences to a conclusion with ethical significance.

7.2. HTW Related Topics

7.2.1. Brainstorming ask what, where, when, who, why, and how Group in logical order by purpose of the doc, needs audience, create a tentative outline, etc.

7.2.2. Organization To be successful organization is key. Use methods like outlining and use logical methods of development that will suit the subject, audience and purpose.

7.2.3. Audience Needs: who is the reader; what do they already know; what info do you have about readers, adapt for international readers