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TWC Technical Communication in the 21st C. by Mind Map: TWC Technical Communication in
the 21st C.
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TWC Technical Communication in the 21st C.

Handbook to Tech. Writing: 5 similar "resonating" aspects that help understanding Ch. 1

1. Visuals-graphs,flowcharts, (Visual Rhetoric)

2. Style and Language (Style:clarity, Word Choice:vague wording)

3. Research: questionnaires, literature reviews, interviews

4.Work Place: meetings, minutes, presentations

5.Professionalism: acknowledgment letters, complaint, cover letters

Chapter 1 Key Points

Defining technical & prof. communication

New node


Work Place Writing

New node

Careers with written and Spoken Communication

New node

Clear and Correct Writing

New node

Writing Professionally

Audience Awareness



Visual Communication

Chapter 2 Notes

What Does A Document Accomplish

Informs- present information or answer questions

Defines- illustration of characteristics of something

Explains-clarifies or shows how a process works

Proposes- recommendations for action

Convinces- a persuasion to cause the audience to understand something in a particular way., What are Documents


Expectations and Attitudes, expect a genre, expect information to help them do something, Hold attitudes: Negative, Positive, or Neutral, Positive, Writer's of positive reading audience affirm their attitudes, Negative, Writers try to find out what their objections are and to find a way to show how the benefits outweigh their opposition. They try to bridge the gap and not to upset them., Neutral, Writers try to persuade their view by showing the positive benefit and negative consequences of the choice., Writing for an Audience

Workplace writing can enhance reputation

Experience and Expertise, Shows credibility when they can apply what know from past experience (school etc.)

Goodwill, Shows charity and selflessness which means they don't think about themselves but about the audience.

Identification, Shows reliability, similarity, connection to the audience

Trust, Shows integrity and all these work together to show the intention of the writer's purpose., WP Reputation

WP Writing

Chapter 3 Notes

Word Processor Tools



templates and guides


multiple windows

images charts symbols

grammar and style

share through internet

hypertext links

Presentation Software



audio, video, graphics

Web Authoring



upload pages easily

navigation external links


appropriate email address

Subject Line

Respect Bandwidth

Lurk- listen before entering a convo.

Polish writing- keep it neat

Moore's Law is Dead

HTW Comparison

Correspondence, E-mail, Instant Message

Chapter 4 Notes

What is Ethics

right or wrong

Kind of Ethics, Metaethics- the study of where ethical ideas come from and how they develop, Normative Ethics- the study of ethics concerned with classifying what is considered right and wrong, Applied Ethics- the study of particular ethical issues, problems and circumstances


#1. Ethics and Laws are not the same

#2 Be Honest, Dobrin says, "There is no such thing as an employee who doesn't steal...The thing that is most often stole from the workplace is time." Me:I have always considered employers time valuable, I would warn my staff about milking the clock and to be productive.

#3 Respect and Confidentiality






Chapter 5 Learning about differences (Transnational &Transcultural)

Language-understanding how requirements help provide directions to write documents

1. Target language, experts say language is key to expression of selves and the way to understand the world around us. Collaborate with a translator.

2. Official National language, Knowing official language can reduce the number of languages required to translate.

3. International English, Can't expect this to be the language that drives commerce



identify commonly used technology



Common body of knowledge

Learning Style

Politics and Law

Trade issues

Legal issues

Political Traditions


Accounting similarities and differences. Make a comparison chart.


age- attitudes;education

Business etiquette- audience understanding

Family and social interaction


respect other cultures religious practices

Related Topics HTW

business strategies from country to country differ., US business find being direct and concise as polite for saving time for clients; other countries may find this to be rude.

Japanese express negative writing indirectly to avoid embarrassing the recipient

Pay attention to customary expressions, openings, and closings.

Chapter 7 Organizing and Drafting Documents

Predrafting Strategies

Confirm Purpose, what should the doc accomplish?, What info should the doc convey?, What should the readers do when they have finished reading the doc?

Analyze Audience, Level of experience, education, cultural differences, attitudes, expectations, context in which the doc will be read

Gather information, collecting information in mind that will be used in a drafting process

Develop ideas about the information, Collaborate and discuss, helps articulate things you already know; spark new ideas; encourages others to ask questions, listing, enables to list an number of ideas possible about the subject; random; leads to new idea; also finds ways to omit unnecessary ideas, freewriting, writing anything that comes to mind; limited time; no stopping to revise or go back; can pose questions or state ideas; reviews, clustering, method of taking inventory; standard questions of what, where, who, when, why, and how. Visual; shows relationships; WHAT WE ARE DOING RIGHT NOW!! :)

Organization, Purpose, pursuade audience such as a group of investors to invest in a product that is safe etc., Audience, organizes information depending on the audience, Logic, logical path to lead the audience to the needed conclusion, Ethics, emphasizes or de-emphasizes on info to guide audiences to a conclusion with ethical significance.

HTW Related Topics

Brainstorming, ask what, where, when, who, why, and how, Group in logical order by purpose of the doc, needs audience, create a tentative outline, etc.

Organization, To be successful organization is key. Use methods like outlining and use logical methods of development that will suit the subject, audience and purpose.

Audience, Needs: who is the reader; what do they already know; what info do you have about readers, adapt for international readers