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Technical Communication by Mind Map: Technical Communication
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Technical Communication

rhetorical problems

Exigency and pupose

to inform

to define

to explain

to propose

to convince

workplace writer

correctness

experience and expertise

goodwill

identification

trust

audience

audiences vary significantly

audiences have expectations and attitudes

audiences use documents differently

multiple audiences often read documents

document

emails and memos

letters

resumes

technical definitions

technical descriptions

websites

instructions

manuals

proposals

reports

Contextual factors and constraints

time

money

Genres

memos

emails

letters

resumes

definitions

descriptions

websites and text messages

instructions

manuals

proposals

informal reports and formal reports

presentations

characteristics

rhetorical

Thinking rhetorically invloves recognizing and understanding that problem solving and composing documents, regardless of the situation have a few things in common: exigency, workplace writer, audience, document, contextual factors and constraints  

audience centered

determines how and what one writes

technology oriented

creating documents, word processors, presentation softwares, graphics and Imaging software, web-authoring software, desktop publishing software, help and e-learning authoring tools, single-sourcing programs

communication and collaborating, the internet, the world wide web, access, storage, multimedia use, transmission, collaboration, email (HTW), speed, price, convenience, organization, ethics and electronic communication, choose an appropriate e-mail address, use an appropriate subject line, respect others' bandwidth, lurk before you leap, polish your writing, watch those caps, use attachments appropriately, back it up and save it, remember that when its out there, its out there, New node, Electronic messaging, instant messaging (HTW), chat rooms, smart phones, PDAs, videoconferencing, groupware (HTW)

ethical

Ethics is about right from wrong. Metaethics: study of where ethical ideas come from Normative ethics: the branch of ethical studies that is concerned with classification of right and wrong Applied ethics: real-world decisions and the ramifications of an ethical issue

ethical guidelines for workplace writers, Ethics and Laws are not the same, liabilitylaws, environmental laws, copyright laws, patent laws, trademark and service mark laws, contract laws, Be Honest, Respect Confidentiality

Ethics in context, Situation and Perspective, reason/purpose for writing document, who is for and will the audience be affected, who else does the document affect, authority of conveying information/will authority affect how the information is understood, where does the information fit in the larger context, limits to writing and conveying information/who imposes limits, will document lead any environmental effect, responses the document will evoke from your choice., circulation, revision and editing

Code of Ethics, harassment, grievances, employee relations, basic business practice

Ethics and technology, laws, social norms, the market, architecture

Environmental ethics, how do our actions affect the world in which we live, how do actions regarding environment affect quality and length of the lives of the people who inhabit those environments., what are the compromises we make to protect human interest over environmental interests, do other part of our environment have rights? what are they?

Avoiding unethical writing, Don't use deceptive or evasive language, Don't obscure or Misrepresent the Issue, abstract language, Jargon, Emphasis or Suppression of information, visual rhetoric, plagiarism, use of inaccurate information

research oriented

professional

design centered

visual

concise

activities

planning

researching

organizing

designing

integrating

drafting

visuals

revising

rewriting

editing

tesing

problem solving

plan

define or describe the problem or reason for writing

Establish goals and purposes of writing

identify stakeholders and what they want or need

consider the ethical choices involved with the problem

consider document formats and delivery methods

identify what information you have and what information is needed

choose technologies that will best assist you and the audience

draft

confirm your goals and purposes, delivery methods

organize and draft the document

design and arrange the document

create and integrate visual elements that help communicate the information

review

test the usability of the document

solicit feedback and response from peers and colleagues

revise or rewrite the document based on feedback

edit the document to ensure correctness

distribute

include related documents or attachments

confirm appropriate means to transmit document to the intended audience

transmit the document to the audience

follow up to ensure the audience received the document

assess the document's outcomes and decide if further correspondence is necessary.

Technical communication in a transitional world (chp 5)

diferences

language

technology

education

politics and law

economics

society

religion

avoiding stereotypes

avoid assumptions

ask questions

collaborate with the translator

enhancing translation

terminology

clarity

cultural and rhetorical differences

design

accommodating transitional audiences

localization

internationalization

globalization

verbal communication

New node

transitional ethics

guidelines for writing for transitional audiences

write clearly, use correct punctuation (HTW), include definite articles, avoid using pronouns (HTW), use terminology consistently, avoid idiomatic language (HTW), avoid comparatives

localize your writing, recognize alphabetic differences, use local numbers, be alert to time differences, avoid references to holidays, avoid cultural references, avoid humor

account for visual and auditory perceptions, consider visual interpretations, avoid images and hand gestures, reevaluate design elements and principles, account for differences in sound interpretations

Organizing and drafting documents (chp 7)

predrafting strategies

confirm you purpose

analyze your audience

gather your information

develop ideas about the information, collaboration and discussion, listing, freewriting, clustering

organize your information (HTW), sequential, chronological (HTW), order of importance, general/specific, division, classification, cause and effect (HTW), comparison/contrast, spactial

outline your important ideas

writing the draft

parts of a draft

a nonlinear process

drafting the body, coverage and length, organization and access

drafting the conclusion

drafting the introduction, purpose/objective, scope, statement of the problem, relevant information/background, key terms, overview of organization, summary

electronic templates and wizards